Adapthealth Reviews 7,857

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, friendly, and helpful, often highlighting their knowledge and patience when explaining equipment and services. The service provided is consistently described as excellent, with many appreciating the prompt and efficient delivery, as well as the attentive customer service that ensures comfort and understanding. However, some people mentioned significant issues with product quality, such as receiving equipment that appeared unsanitized or was faulty, and experiencing problems with billing mistakes that led to account locks and service interruptions. There were also reports of poor customer service, including long wait times, unhelpful representatives, and delays in receiving crucial medical equipment, which caused considerable frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting promptness, thorough explanations, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and informative... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers reported issues... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adapt Health has always provided me with excellent service. Nicole shows up on time, and answers any questions. Prompt, courteous service always delivered. Thanks !

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

I placed an order for oxygen tanks and received it the next day. I have never had a problem with this company. They've been fast, efficient, professional, friendly and most helpful. I've been a cust... See more

Rated 5 out of 5 stars

I was assigned a walker from hospital. Adapt Health was the equipment company used. I received a text saying it would arrive at 11:07 am and sure enough, the carrier arrived on time and was a very p... See more


Company details

  1. Home Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Im giving adapt health the boot

My husband got a 12 week cam boot it lasted 7 weeks air thing stopped wirking will not do anything they were to order permanent boot called them was told was ordered did not get yet called back about 12 week one asking where oermanent one was was told they cancciled our order saying could not reach me that my VM was full ive neverhad full vm thats a total lie&iwould need new prescription &would be a few weeks again to order it when it was supposed to be delivered when they got it last time will not do bisiness eith these incompetit people again

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Walked through the entire process from trying on headgear to how the CPAP WORKS

11 June 2026
Unprompted review
Rated 5 out of 5 stars

* They WERE ON TIME

* They WERE ON TIME
* They Answered My Questions with Out Delay
* They WERE VERY FRIENDLY
* Explained that I HAD to have My Doctor request The ADAPTER for the C-PAP Hook Up
* VERY PROFESSIONAL

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely

Polite, knowledgeable gets the job done. Scheduling is flexible and fits your agenda.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is awful

This company is awful. My Bipap machine broke 2+ months ago and I'm still waiting on a replacement machine. They've been giving me the runaround and won't do anything to resolve this issue. Even worse, they never offered me a temporary replacement until I receive a new one. My severe sleep apnea is really impressed. If you have any other options to get sleep apnea equipment, I would highly recommend using them. Adapt Health is a disgrace to their profession.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

This is awful…

The website I was sent to to setup was so difficult , took me and my husband some time to figure out. None of the invoices match what I’m being charged. I feel like I’m constantly being charged something when I haven’t done anything. These are charges other than my cpap rental.
Their customer service is awful, I don’t know how they got all these good reviews. I’ve emailed, takes weeks at times to get a reply and even then the question isn’t answered. They just throw an invoice at you or use a prompt and then the ticket is closed . This service feels like a scam.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

No details on charges

I have been getting auto pay charges to my credit card however I have never received any invoices for any of thge chartges. I went to their website and they show invoice history but no details pertaining to the charges.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

My New ResMed CPAP Machine…

I picked up my new ResMed CPAP Machine at McFarland Medical in Jefferson City TN
The location is only 5 minutes from home so that makes it very convenient for me to pick up my supplies.
The Technician explained everything about my CPAP Machine very well. She answered all of my questions.
The Mask my DR recommended didn't work well for me. So, she let me try a different one which worked much better. The entire process was excellent.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Everyone that came to me in hospital…

Everyone that came to me in hospital and at home was professional. All the nurses were kind and knew just what to do/ they were in and out quickly. The nurses and Dr. who talked to me over the internet were great. Thank s for all the help. Helen Lepore

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service

The gentleman that came here with the CPap was very knowledgeable and helpful. Showed me everything about the machine and answered my questions. The guy was great.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Jan is great

Jan is great. Easy to talk too, very knowledgeable. She answered all my questions. Also help my husband who is not a customer yet.

1 June 2026
Unprompted review

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