AdCreative.ai Reviews 4,155

Elena was a great help when I had an issue with my subscription. I didn't intend to sign up, and she was so helpful in issuing a seamless refund - as well as being incredibly kind and responsive through the entire process.

I tried the free trial and then cancelled my account. 3 days later I have charge for over $500. Reached out to their support and had to haggle them to agree to refund me. It’s been over a month now and no refund. They are fraudsters. I would not recommend to use this fugazi software.

Bad nightmare experience they offered me a trial offer a few days before the deadline I canceled the subscription because the platform was not to my liking and they subtracted €721 because they charged me the costs anyway for two months I had to block the card

The team is super fast and always very helpful. They are reliable and handle everything with a great attitude.

Really professional team. Tutorial was great and personalized. Very committed to their customers. I strongly recommend.

I’m updating my review after everything that happened.

The product itself (Ad Creative AI) is genuinely great — it does what it promises and can be really powerful for ads.

However, the business model around billing is questionable. Being automatically charged right after the trial without clear friction feels shady.

I tried resolving this through support for almost 3 weeks via email and got nowhere.

It wasn’t until I contacted my bank for a chargeback that I finally got a reaction. After posting a public review here, things suddenly moved fast — I got my refund within 24 hours.

Big thanks to Aoife who actually stepped in and solved the issue professionally.

My advice to others:
If you run into problems, make it public. That’s when things get handled.

Great tool — but the billing experience needs serious improvement.

Have been charged after my trial ended for an amount of $400,-. After contacting customer support immediately on the 11th of march i got offered a refund. 6 weeks later i am still waiting for this refund.

Contacted support multiple times and the only answer i get is that my refund is approved and only needs to be processed by billing, which can take up to 10 business days.

Perfect Service <3

Jacob is the best. He helped so nicely with my problem.

I canceled my subscription, yet I was still charged again. When I tried to cancel, the cancellation button had disappeared from the website. Support then gave me contradictory explanations about my account history and billing, without providing proper proof. This is not just bad customer service, it destroys trust. Be very careful before giving them your card details.

Refund takes over a month. A refund has been confirmed by the company but it has been a month and they tell me it is still processsing. Absolutely ridiculous.

Update: Refund has been received with mentioned delay.

Gary is a great support specialist

EDIT: Nothing was "resolved," just the typical "we'll refund your last payment, etc."

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I did a trial years ago and they've charged me $3000+ since. They said they would notify me but there are no emails, nothing in spam or anything.

I've never used the app, nor logged in since then.

This is clearly the way they make the majority of their money and are completely unhuman when it comes to common sense and refunds.

Intentionally misleading subscriptions and overhyped product that creates c grade content. Do not bother trying it and if you do be willing to listen to sales staff tell you their terms are fair and not misleading. They agreed to refund me but after reminding them every couple of weeks they reply with ai generated responses and after months still don’t bother processing the refund. Untrustworthy company.

-1 Signed up for trial, I signed up for a trial with the written stated pretense I would get alerted before a charge. The trial ended and was auto billed $339 which I did not agree to! I immediately went to chat and the AI chatbot stated I would get help in 2 minutes. I request a refund immediately. There was no one even after 10 minutes. I then went to delete my card and found you are unable to. I found an email, attached the invoice, and requested a refund, cancel my membership, and card removal. At the time of writing I have not heard from them and am waiting for my refund and card removal.

Updated review-4/22/2026
A member of the team reached out via email and confirmed my card was removed, and a refund initiated. The refund was completed within 2 days. My only recommendation is their UI, ai chatbot, and platform automations need work to prevent these sorts of issues in the future. I changed my review from - 1 to a 3 due to the quick refund and response.

Good commercial approach.
I cannot actually review the offered services since I just subscribed for testing them, but I forgot to cancel the subscription before it's real activation causing the payment of the quote on my credit card. They immediately took care about my request to be refund and they agreed to do it despite T&C. I'm still waiting for it and I will update this review once I receive back the amount paid.

They have real customer service!!! I feel like every AI tool sends you through loop of help documents, chatbots, and videos that never solve the problem. I was able to jump into a chat, get a fast response from Jacob, and get a resolution right away!

AdCreative.ai has genuinely transformed how I approach A/B testing and creative variation. The platform's ability to understand what works across different niches is remarkable.
The AI-generated variations aren't just random; they're thoughtfully designed based on proven creative principles. I've seen significant improvements in my campaign performance by running these variations against my control creatives.
If you're serious about data-driven creative optimization and A/B testing, this platform is a no-brainer. It saves time, generates quality work, and genuinely improves results. Highly recommended for anyone looking to scale their creative testing.

Was totally impressed by the offering. My mind is buzzing with all the possibilities. If you're not doing this you're falling behind the pack!

I recently had a strategy/demo meeting with the team at AdCreative.ai and came away genuinely impressed—Aoife was professional, knowledgeable, and focused on understanding our business goals rather than just pitching the platform, and they clearly demonstrated how it can quickly generate high-performing, data-driven ad creatives tailored for channels like Meta; as someone managing seasonal campaigns, I see real value in being able to test and scale multiple variations without relying entirely on external agencies, and overall the platform feels intuitive, efficient, and like a strong solution for bringing more advertising in-house while still producing polished, conversion-focused results.