Ordered two iems but one of the items received was nothing like the picture on the website, it came in the wrong box, missing parts and so I politely requested a replacement or refund straight away. N... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought 4 Strawberry Thief teapot/cup units as a gift to my sister, one of them, due to poor packaging from the factory, came in broken. Wrote an email, next morning received reply, because it's v... See more
Company replied
What a great, independent business Addabow is! Came across this business when looking for a particular Wrendale soft toy (Rowan the Rabbit!). Service was excellent and Rowan was packed well - very eco... See more
Company replied
Superbly packed, promptly delivered. However, I was at home for the delivery time and the box was just left inside my gate, delivery driver did not even knock my door. Also, not left in the specified... See more
Company replied
Company details
Written by the company
Welcome to Addabow, a gift shop full of wonderfully thoughtful gifts. Whether you are buying for family, friends or even yourself, our handpicked gifts are sure to be much loved sources of joy. With our gift wrapping and greeting card writing services we also make it easy to enjoy giving beautifully presented gifts as well.
Contact info
Unit 4 Lightwood Green Industrial Estate, LL13 0HU , WREXHAM , United Kingdom
- 08001072344
- enquiries@addabow.com
- addabow.com
4.5
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent …
Quick delivery product excellent and looking forward to doing bears then mice
10 September 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Bought 4 Strawberry Thief teapot/cup…
Bought 4 Strawberry Thief teapot/cup units as a gift to my sister, one of them, due to poor packaging from the factory, came in broken.
Wrote an email, next morning received reply, because it's very rare pieces and they sold last ones to me, agreed on refund witch came in after few days.
Situation was dealt in polite manner with stress free experience.
Highly recommended
27 August 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Excellent
My order arrived in 2 days. I had been looking for a specific music box and I found it on Addabox. I also bought a phone projector.
The gifts were well wrapped and the lovely sparkly tissue paper was a nice touch. I'll definitely be looking on Addabox for Christmas presents
1 September 2024
Unprompted review
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Customer Service at its best.
Very helpful and tries hard to help me replace my granddaughters Jellycat. Five star service. Thank you.
27 August 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. Sorry that the Jellycat toy was not the one you needed as a replacement. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Easy to order and arrived when stated.
Easy to order and arrived when stated.
Would definitely use this site again.
Best service with no problems.
9 July 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your lovely review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Super speedy delivery & gorgeous gift
I never leave reviews but I just had to say how pleased I am with this shop. I ordered a little ballerina bunny for my daughter’s first birthday very last minute, I wasn’t expecting it to arrive in time but it actually arrived early. Thanks so much for such a speedy delivery! It was also packaged lovely, will definitely order again in the future. Thank you so much!
6 July 2024
Unprompted review
Reply from Addabow Ltd.
Hello Lucy
Thank you very much for ordering from us and for taking the time to leave your wonderful review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Please like us on Facebook 😊 Thank you.
Very prompt service
I placed my order with Addabow only a few days ago. It arrived today, very well wrapped and delightfully presented. I am very impressed with the service I have received from this company. Stephanie
3 July 2024
Unprompted review
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Creative tops robin travel mug.
Came very quickly and well packaged. Very reasonably priced and well packed. I would by happy to use Addabow in the future.
28 June 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Great leather bag,so quickly…
Great leather bag,so quickly dispatched,very pleased with purchase and service,highly recommend addabow.
23 June 2024
Unprompted review
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your very kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Superbly packed
Superbly packed, promptly delivered. However, I was at home for the delivery time and the box was just left inside my gate, delivery driver did not even knock my door. Also, not left in the specified safe place, so was fortunate to discover it, when I went outside. Perhaps something to address with DPD? Very happy with the product, beautiful, thank you so much.
6 June 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our packaging, delivery speed and service. Sorry to hear that DPD did not provide the service we expect from them but very happy that you found your parcel and that it was fine. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :).
Thank you.
Great product which arrived promptly…
Great product which arrived promptly and was well packed.
13 May 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our packaging, delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Splash teapot
Prompt service, competitively priced and arrived well packaged. The teapot does not leak when poured which is what we wanted!
29 April 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your lovely review. We are very happy you liked our gift wrapping, delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Very Pleased
My order looked like it had been gift wrap which was a lovely surprise. I received my order within two days and I am extremely happy with it.
15 April 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your lovely review. We are very happy you liked our gift wrapping, delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Lovely range of products
Lovely range of products, well packaged and delivered speedily.
11 April 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our products, delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Incredibly quick delivery and a lovely…
Incredibly quick delivery and a lovely umbrella. Thank you!
1 April 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Easy to navigate web site
Good product, as described and very fast delivery. Easy to navigate web site.
3 April 2024
Unprompted review
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to leave your kind review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Arrived on time and well packaged
25 March 2024
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to kindly leave your review. We are very happy you liked our delivery speed and service. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
Reply from Addabow Ltd.
Thank you very much for ordering from us and for taking the time to kindly leave your review. We are very happy you liked our delivery speed. As a small family run business we really appreciate you choosing to shop with us in the first place and appreciate you taking the time to leave feedback :) Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.