Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison... See more
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See what reviewers are saying
A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more
We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more
Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more
Company details
Written by the company
We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!
Contact info
Coda Studios, SW6 6AW, London, United Kingdom
- +44 1668 281014
- sales@addison-ross.com
- addisonross.co.uk
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The best photo frames
These really are great frames , well made and enhance the photos.I keep buying more for myself and as gifts . Bought scalloped, wood and enamel with silver and gold !
Quality products and service
Always a great service from Addison Ross. I’ve bought a few frames over recent years, both as gifts and for our home. Love that you have the option to include a photograph. Couldn’t recommend this Company more.
Easy process - quick delivery to Sydney - high-quality product
The photo I downloaded was not in the…
The photo I downloaded was not in the frame which was extremely embarrassing when the recipients came to open it as a christening gift. Also terrible communication about delivery dates- won’t be using again unless they compensate us somehow for the big let down

Reply from Addison Ross
Absolutely beautiful placemats however…
Absolutely beautiful placemats however only noticed after purchase that not heat proof-so asked customer services if warm plates from a plate warmer would be ok and never heard back not even after their stated timeline of up to two days. Will keep and use because do look great but practicality is limited and worry about fragility of laquer as each individually bagged-will stacking them on top of each other lead to damage. Biggest disappointment was lack of response to my query . Cannot fault the look or colour of these items .

Reply from Addison Ross
Now our images are on our mobile phones
Now our images are mainly on our mobile phones I absolutely love how easy it is to choose a frame and download an image and have it delivered all done. The quality and style of the frames are both classic and very now, you know there will never be a need to be replace. Already bought 4 this year and passed the details to friends as they make such a beautiful personal gift…
Beautiful product
Beautiful product. Tracking and updates for parcel. Definitely recommend company and products.
Periwinkle blue enamel frame
I'm an Aussie; we don't seem to be able to ship things as promptly and accurately as you guys.
I just love the frame colour and the free print is a nice addition despite my getting the orientation incorrect ( absolutely my error!)
I'm thinking of ordering another for a mother's day gift to myself.
What service
What service! My silver photo frame came well wrapped in a stylish box and looked marvellous. To add to it all the company had inserted a copy of the photo I wanted framed before sending so saving me the bother….many thanks for a great service. Will recommend….
Beautiful frames
Beautiful frames - arrived quickly and expertly packed.
Fantastic quality photo frames and…
Fantastic quality photo frames and super quick delivery. Very happy customer 😊
Purchase was easy from beginning to…
Purchase was easy from beginning to end. I’m very pleased with my proposed picture frame. Delivery driver was fantastic and all in all really happy
Love my new pink mill as a companion to…
Love my new pink mill as a companion to the leopard print one! 😍 very fast delivery. Shame you don’t do the salt & pepper specific knobs for the top anymore.
Excellent Customer Service
Excellent Customer Service. Product was beautifully packaged and arrived very quickly. Photo frame of high quality. A lovely gift. Would absolutely recommend this Company
Great choice of styles
Great choice of styles, prompt service & delivery. Was a gift & recipient says they are 'absolutely gorgeous '
Beautiful products and excellent…
Beautiful products and excellent efficient service and delivery.
What a lovely classy company
What a lovely classy company. The packaging was spot on and quality of the frame superb.
Thank you
Bobbin Pepper Grinders
Got a pepper grinder for Christmas - I had wanted it for ages so was super excited. However within a month the exterior had split from the wood and began to peel off. Absolutely not worth £55! I sent a couple of messages and pictures to Addison Ross to see if they could do anything but had one reply saying they would send me a new one but subsequent messages were ignored and no new grinder! They look cool for the first 5 mins but absolutely not worth the price tag.

Reply from Addison Ross
Excellent quality
Beautiful products: quality heirloom pieces at a great price and they ship fast.
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