Addison Ross Reviews 

213
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison... See more

Rated 5 out of 5 stars

A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more

Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 2 out of 5 stars

Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.7

Average

TrustScore 3.5 out of 5

213 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(213)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best photo frames

These really are great frames , well made and enhance the photos.I keep buying more for myself and as gifts . Bought scalloped, wood and enamel with silver and gold !

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Quality products and service

Always a great service from Addison Ross. I’ve bought a few frames over recent years, both as gifts and for our home. Love that you have the option to include a photograph. Couldn’t recommend this Company more.

8 May 2024
Unprompted review
Rated 1 out of 5 stars

The photo I downloaded was not in the…

The photo I downloaded was not in the frame which was extremely embarrassing when the recipients came to open it as a christening gift. Also terrible communication about delivery dates- won’t be using again unless they compensate us somehow for the big let down

6 May 2024
Unprompted review
Addison Ross logo

Reply from Addison Ross

Dear Lucy, thank you for leaving your review. We are so sorry that you were disappointed with your order. Upon review, we can see that unfortunately no image was uploaded with your order. Normally in our order confirmations that we email to you, there would be a link to the image. However, we have issued feedback to the team to try and better highlight when no image has been uploaded. I can see that your order was placed on the 11th of February and delivered on the 13th of February and various emails were sent at each stage of the process. If you have any more concerns do email us at sales@addisonross.com

Rated 3 out of 5 stars

Absolutely beautiful placemats however…

Absolutely beautiful placemats however only noticed after purchase that not heat proof-so asked customer services if warm plates from a plate warmer would be ok and never heard back not even after their stated timeline of up to two days. Will keep and use because do look great but practicality is limited and worry about fragility of laquer as each individually bagged-will stacking them on top of each other lead to damage. Biggest disappointment was lack of response to my query . Cannot fault the look or colour of these items .

1 May 2024
Unprompted review
Addison Ross logo

Reply from Addison Ross

Hi there, thank you for your review. I am sorry that customer service did not get back to your initial email, I will escalate this now. Warm plates should be fine from a plate warmer. However, we would always advise on the side of caution when applying any form of serious heat to our placemats.

Rated 5 out of 5 stars

Now our images are on our mobile phones

Now our images are mainly on our mobile phones I absolutely love how easy it is to choose a frame and download an image and have it delivered all done. The quality and style of the frames are both classic and very now, you know there will never be a need to be replace. Already bought 4 this year and passed the details to friends as they make such a beautiful personal gift…

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Periwinkle blue enamel frame

I'm an Aussie; we don't seem to be able to ship things as promptly and accurately as you guys.
I just love the frame colour and the free print is a nice addition despite my getting the orientation incorrect ( absolutely my error!)
I'm thinking of ordering another for a mother's day gift to myself.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

What service

What service! My silver photo frame came well wrapped in a stylish box and looked marvellous. To add to it all the company had inserted a copy of the photo I wanted framed before sending so saving me the bother….many thanks for a great service. Will recommend….

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Bobbin Pepper Grinders

Got a pepper grinder for Christmas - I had wanted it for ages so was super excited. However within a month the exterior had split from the wood and began to peel off. Absolutely not worth £55! I sent a couple of messages and pictures to Addison Ross to see if they could do anything but had one reply saying they would send me a new one but subsequent messages were ignored and no new grinder! They look cool for the first 5 mins but absolutely not worth the price tag.

29 March 2024
Unprompted review
Addison Ross logo

Reply from Addison Ross

Hi Lucy, we are so sorry about the issue you have had with your order. Unfortunately, wit the information provided I cannot find your order. Please can you provide your order number and we will be sure to get back to you right away.

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