Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison... See more
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A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more
We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more
Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more
Company details
Written by the company
We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!
Contact info
Coda Studios, SW6 6AW, London, United Kingdom
- +44 1668 281014
- sales@addison-ross.com
- addisonross.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Excellent customer service and lovely products
Lovely products. I had a problem with one photo frame that had a small mark on it. I contacted customer service who sent another one out the same day. I'm very pleased with my experience and my mum and mother-in-law will be delighted with their Mother's Day presents.
Superb
Very satisfied with the purchase with amazing quality of photo print. The frames become one of the highlights in the living room,also serves as great gift for mother-in-law.
1st Class
Not only is their range fantastic, so is the customer service. Ordered one of their mirrored frames which was dispatched in record time, but then needed to change the delivery address as the courier had been unable to deliver on time. Without issue, they dispatched a second frame to arrive at the second address on time. Grown up behaviour! Many thanks.
Quality is ok but I specifically…
Quality is ok but I specifically researched the website as I wanted a product made in this country to send abroad. It came in good time but was made in Italy . Very disappointed.
I love Addison Ross' bright colours and…
I love Addison Ross' bright colours and witty designs. It's a great company, so much so that I gave all my clients the salt and pepper grinders this year for Christmas and they all loved the bold bobbin shape. Very efficient delivery and beautifully packed. Thank you! Emma
Great customer service
My frame was broken in shipment, but Addison Ross quickly resolved the issue and sent a new frame in the post. Great customer service.
Beautiful
Absolutely Beautiful photo frame, sturdy and exceptionally well made. Would have no hesitation in buying again
Navy Blue Table Mats and Coasters
Purchased a set of four navy table mats and a set of four matching coasters, both items were extremely well packaged and each had their own dust jacket to protect from scratches. Absolutely delighted with the quality and finish of the lacquer, and they look wonderful on the table.
I cannot recommend Addison Ross more…
I cannot recommend Addison Ross more ,not only do they have lovely products to buy but they are the nicest company to deal with, nothing is too much trouble and the customer service goes above and beyond to help you. They delivered so promptly too - I honestly could not fault them. If only every company was as nice to deal with. Just have to mention too how helpful Cath was! Thank you Addison Ross.
I love my photo frame
I love my photo frame
Arrived the next day after ordering it
Fantastic service
Prompt professional and the item was…
Prompt professional and the item was beautiful and if a very high standard
Beautiful design and beautiful gloss…
Beautiful design and beautiful gloss and the grind on them is good.
I was hugely impressed with the service…
I was hugely impressed with the service and the quality of the goods! Would certainly use them again
Advertised incorrectly! Arrived late for a special occasion
Arrived late for a special occasion! The website advertised as next day, that option was not available at checkout so had to select 3-4 days and even then arrived on the 5/6th day! Add insult to injury, I had to go collect the item despite being at home all day. Their contact number also does not work!
Would never have ordered and I have known this before hand!
Beautiful products and great customer…
Beautiful products and great customer service!!
Delightful little bedside clock
Delightful little bedside clock. Arrived as informed, well packaged.
Fabulous customer service after a small…
Fabulous customer service after a small problem was sorted with a very generous & grateful solution
Thank you & would not hesitate to shop with you again
Great quality products
Excellent service
The frame was good value for money and the best packaged glass object I have ever bought for delivery by courier or post ......well done. I will be back gain soon!
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