Addison Ross Reviews 

213
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison... See more

Rated 5 out of 5 stars

A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more

Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 2 out of 5 stars

Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.7

Average

TrustScore 3.5 out of 5

213 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(213)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and lovely products

Lovely products. I had a problem with one photo frame that had a small mark on it. I contacted customer service who sent another one out the same day. I'm very pleased with my experience and my mum and mother-in-law will be delighted with their Mother's Day presents.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Very satisfied with the purchase with amazing quality of photo print. The frames become one of the highlights in the living room,also serves as great gift for mother-in-law.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

1st Class

Not only is their range fantastic, so is the customer service. Ordered one of their mirrored frames which was dispatched in record time, but then needed to change the delivery address as the courier had been unable to deliver on time. Without issue, they dispatched a second frame to arrive at the second address on time. Grown up behaviour! Many thanks.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

I love Addison Ross' bright colours and…

I love Addison Ross' bright colours and witty designs. It's a great company, so much so that I gave all my clients the salt and pepper grinders this year for Christmas and they all loved the bold bobbin shape. Very efficient delivery and beautifully packed. Thank you! Emma

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Navy Blue Table Mats and Coasters

Purchased a set of four navy table mats and a set of four matching coasters, both items were extremely well packaged and each had their own dust jacket to protect from scratches. Absolutely delighted with the quality and finish of the lacquer, and they look wonderful on the table.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Addison Ross more…

I cannot recommend Addison Ross more ,not only do they have lovely products to buy but they are the nicest company to deal with, nothing is too much trouble and the customer service goes above and beyond to help you. They delivered so promptly too - I honestly could not fault them. If only every company was as nice to deal with. Just have to mention too how helpful Cath was! Thank you Addison Ross.

31 January 2024
Unprompted review
Rated 3 out of 5 stars

Advertised incorrectly! Arrived late for a special occasion

Arrived late for a special occasion! The website advertised as next day, that option was not available at checkout so had to select 3-4 days and even then arrived on the 5/6th day! Add insult to injury, I had to go collect the item despite being at home all day. Their contact number also does not work!

Would never have ordered and I have known this before hand!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The frame was good value for money and the best packaged glass object I have ever bought for delivery by courier or post ......well done. I will be back gain soon!

5 January 2024
Unprompted review

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