Adecco UK Reviews 1,992

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience. However, some people were dissatisfied with the customer service, mentioning that replies were slow or that they encountered unhelpful or rude staff. A few other people also felt that the response times were not always prompt, and some experienced issues with communication and support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the outstanding support,... See more

User experience

Consumers generally report a positive user experience, highlighting smooth and stress-free processes,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 5 out of 5 stars

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting wi... See more

Company replied

Rated 5 out of 5 stars

Gem is hands down the best recruiter I’ve ever worked with. She’s friendly, approachable, and genuinely cares about the people she supports — honestly more like a therapist who just happens to be bril... See more

Company replied


Company details

  1. Recruitment
  2. Association or organisation

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Interviews & Job Offers

Linda reached out to me & put me forward for a few roles which best suited what I was looking for. She provided me with interview tips, detailed information on the company, the role & some questions to prepare- over all the support was unmatched- I felt so prepared & confident & I was offered the job!

I was able to call Linda or Rachel throughout the weekday (& I called a lot haha). They were so polite, friendly & supportive.

The overall experience of interviewing & applying for roles can be overwhelming for me being autistic but for the first time I was stress free & felt very prepared & confident- such a quick process- thank you both!

1 February 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Jess, thanks for the great review you took the time to write for us! It's great to hear how Linda or Rachel assisted you and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback

Rated 1 out of 5 stars

I'm calling this so called employment…

I'm calling this so called employment agency all week so far they are just ignorant and rude. They keep promising and ignoring me every time, twice now I got just hang up on.

26 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Nerijus, thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future. Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below: https://www.adecco.co.uk/contact-us We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Rated 5 out of 5 stars

They contacted me regarding a job that…

They contacted me regarding a job that they thought I would like and got me an interview and just supported me through the process

9 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Jenna, thank you so much for taking the time to write a review, it's great to hear that we helped you to secure an interview. We really value any feedback so this is much appreciated. We wish you all the best!

Rated 1 out of 5 stars

Addeco will not return calls or even get back to you when you looking for work

Been trying to get work qith this agency for awhile they do not reply they do not send the things to my email they say I hear they ment to be good but they do not get back to you they will not send registration form out the deny they have spoken to you even when you know you speaking to the same person now this may just be the merry hill water front base one but it's put me off enough not to even use this agency atall now I'm seeking and willing yo work but they can kot even get back to me well that says it all

18 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Lance, thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future and take appropriate actions to improve our communication process

Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below:

https://www.adecco.co.uk/contact-us

Thank you for bringing this to our attention, we’ve noted down your details so once we receive your contact, a member of our team will be happy to investigate this further for you.

Rated 5 out of 5 stars

Over the past few weeks I have been in…

Over the past few weeks I have been in communication with Dawn Wesby from the Peterborough office who has been working extremely hard to help me find a job,organising interviews and providing potential employers with my C.V.Dawn has been very pleasant,polite and helpful in my search for work in a positive and informative manner. I would recommend Dawn and the agency to anyone interested in finding work. All the best to you all,Darren Couzens.

16 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Darren, thank you so much for taking the time to write a review for us at Peterborough We shall certainly feed this back to Dawn and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Essanjo Jorge and the team Adecco

I was in contact with Essanjo Jorge, who helped me a lot throughout my job application, employment, and other processes. She and the team at Adecco London are knowledgeable and talented in their HR solutions to provide swift responses to our questions. I would like to thank them for their brilliance. I look forward to working with them again!

20 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Cenk, thank you so much for taking the time to write a review for us. We shall certainly feed this back to Essanjo and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We look forward to working with you again and wish you all the best for the future!

Rated 5 out of 5 stars

They were amazing

They were amazing. I spoke with Charlotte and Kathryn who were both great. I had an interview and a job offer within a week of first speaking to them. Couldn’t be happier, thank you.

3 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Lucy, thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Working environment and the Management…

Working environment and the Management team. I would like to join with Adecco once again if an opportunity is given.

7 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Natarajan. Thank you so much for taking to time to write us a review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. If you are looking for opportunities again in the future, we'd be more than happy to help. Good luck!

Rated 5 out of 5 stars

For me the Best Recruit Company in UK.

For me the Best Recruit Company in UK.
I worked with their agency in Chelmsford, specially with an amazing member of their team Miss Victoria Allen, who helped me for only few days to get a great opportunity for a permanent contract with a worldwide known company.
Thank you very much Adecco and Viki .

Kind regards: Mayer

9 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Levy, thank you so much for taking the time to write a review for us at Chelmsford. We shall certainly feed this back to Victoria and let her know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. Glad to hear we found a fab new permanent role perfect for you! We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Professional, Informative and Encouraging!!

As a women in my 50s who hasn’t been in full time employment for many years. I am absolutely thrilled and very grateful to Denise Roberts and Clare Read for finding me the perfect job. Instinctively, they had the ability listen to my needs and realise that I had transferable skills which would match the needs of the company. They both helped me through the whole recruitment process with professionalism, information, support and encouragement. Thank you very much!

2 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Linda, It's great to hear that you've had a positive experience working with Adecco and your local branch. It's always important to have a professional and friendly relationship with your recruitment agency, and it sounds like Denise and Clare have been helpful and supportive during your time working with Adecco. Thank you for taking the time to share your recommendation, and I'm sure that others who are looking for a reliable and personable agency will appreciate your feedback. 

Rated 2 out of 5 stars

Had high hopes of Adecco Applied for a…

Had high hopes of Adecco Applied for a local job in Derbyshire and they did leave a message on my phone. Unfortunately the message was so mumbled and garbled I was unable to understand the phone number despite listening many times to the message
Have probably missed out on the part time job now, which is very disappointing - but no way of contacting them as when I tried to log in it kept saying incorrect, even though email and password were okay?
The phone message was from someone called Miranda,
Great shame

3 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you for sharing your feedback. We are sorry to hear about the difficulty you have experinced whilst trying to get in touch with us. We understand the importance of a reliable professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below:

https://www.adecco.co.uk/contact-us

We’ve noted down your details, so once we receive your contact, a member of our team will be happy to look into this for you.

Kind Regards

Rated 5 out of 5 stars

My experience in working in that…

My experience in working in that organisation is great adventure and lovely environment,I leant alot in that organisatiion am so happy in meet an agency like Adecco they give service and they attend to employers enquiry in time like when I has issue some time I give conducd to there worker call essango she attend to our enquires and it yield good result that is why I can recommend Adecco agency as a good agency

15 December 2023
Unprompted review
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Reply from Adecco UK

Hi Segun, we would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 1 out of 5 stars

This company is absolutely…

This company is absolutely lackadaisical, applied for a job, spoke to Hanna, a job exactly 45 minutes from my location, she said it would take me 1 hour 30, I done it in 45 minutes, carried out my own research, this company can not even get facts straight, fail to research, but want to say client is wrong, this person behaves so lackadaisical, due to a lackluster performance, must be due to lackadaisical attitude, the company needs to know client is always correct!

15 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 5 out of 5 stars

Experience with Adecco

The selection and interview process is fairly simple and straightforward.I did not find any difficulty in understanding what is expected of me at all times.The agency is really nice and considerate of thier employees.

7 November 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Vijay, thank you so much for the review! We appreciate all feedback and will ensure that this is passed onto the relevant teams to help improve our service to other job seekers in the future. It's great to hear how positive your experience has been and how easy you found the process. We would like to wish you good luck for the future!

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I would never work for this company again. They only care about senior management and you only get praise if your face fits. Dreadful place to work.

13 December 2022
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi CH, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us
We look forward to hearing from you.

Rated 1 out of 5 stars

Worst recruitment agency

Adecco came recommended to me through another governing body. I tried them out to which I was then assigned Gabriela. She’s very polite but her work ethic is inconsistent. I assume the way adecco work is they assign too many people looking for jobs to one person and they forget the rest of the other people they need to take care of. They tried to remove me off the system because I hadn’t worked for them within the 6 week period. However, I had requested they find me more work and I had nothing for months. I must have signed up in May or June 2023. I only had one job at Zara for one day (temp shift) in June (nothing since). I was constantly chasing them regarding jobs I had applied for or for any work they may have had. On another occasion there was another role but the lady covering administrative jobs is Jessica P. An appointment was set with her and I waited 15minutes from the time agreed. She eventually replied but no apology on her end. Since September 2023 I have been looking for work and it’s now December 2023. They have failed to find me anything or any temporary work despite the proclamation on contracts they have with other companies looking to hire…. Personally this company is a waste of time. I would recommend you go elsewhere… to sign up to them they request a lot of credentials and for people that do nothing my concern is what they are actually doing with that information.

13 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sonya, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. If you would like us to look into this further, can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word "TrustPilot" into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us. With regards to any information we may have on file, you can exercise your rights in respect to your personal information, or make a complaint in relation to the handling of your information, by completing this form: http://bit.ly/3wFG2QY For your records, you can view our Privacy Policy online at https://www.adecco.co.uk/privacy-policy/

Rated 5 out of 5 stars

Fantastic Experience

I would like to say a Big Thankyou to Denise and Claire, both for their efficient and proficient manner. They looked through my CV and arranged my first job interview in 23 years.
Claire phoned me before my interview with her professional and friendly support, which made me feel at ease and comfortable ready for my interview and after my interview I phoned Claire with the brilliant news that I have been offered the Job.
So thank you to Claire, I appreciate your dedication and professionalism, and your thoroughly helpful after-care support has been wonderful and absolutely brilliant to receive and nothing has been too much trouble.
I would 100% recommend Adecco Romford to friends and family they are extremely responsive and knowledgeable to find you that perfect job.

10 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tina, we would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Denise and Claire both assisted and supported you throughout the whole process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Very helpful

Very helpful, lovely group of staff always willing to help in any way possible will drop anything for their colleagues

11 November 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Elle, we really appreciate you taking the time to leave us a review. It’s great to hear about the helpful service we provided, it's always great to hear when we've helped one of our candidates or clients out! We wish you the best of luck and look forward to working with you again in the future.

Rated 5 out of 5 stars

It is actually a best decision I made…

It is actually a best decision I made to join this group..

11 November 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Samzy, we really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Humble staff and Quick response👍keep…

Humble staff and Quick response👍keep going Adecco👍

6 December 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Saipavan, thanks for the review, it is great to hear how has assisted you in such a professional manner. We value all feedback as we use it to help us achieve great results! We really appreciate it!

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