AdGuard Reviews 9,661

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the customer service for being kind, helpful, and very responsive, often resolving issues quickly and efficiently. The apps are frequently highlighted as excellent, blocking ads flawlessly and working well across various devices, including Android and Windows. People appreciate the prompt responses from support and the overall positive user experience, noting that the software is well-designed and effective. However, some reviewers were not happy with the customer service, mentioning that inquiries went unanswered for days, or that support tickets were closed without resolution. A few other people also felt that the app could be disruptive, blocking computer screens, or had concerns about its security and origins.

What people talk about most

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, courteous, and... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its effectiveness in blocking ads across... See more

Response time

People report positive experiences with response time, with many reviewers highlighting fast and prompt... See more

Website

Clients share ambiguous opinions on the website, with some praising its improved user experience and... See more

User experience

Users describe positive interactions with user experience, highlighting its efficacy, user-friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster. FYI: I saw a 1/5 review on here by a user who downloaded... See more

Rated 5 out of 5 stars

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the su... See more

Rated 5 out of 5 stars

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing... See more


Company details

  1. Software company

Written by the company

AdGuard is the best way to get rid of intrusive ads and online tracking and to protect your computer from malware. Make your web surfing faster, safer and more comfortable with AdGuard!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

I really didn't feel that the support…

I really didn't feel that the support agents were seriously concerned about my problems. Maybe it was a communication issue; I was trying to report a bug, and they were just trying to convince me to update to a nightly build. I think a better communication was to acknowledge a problem, and state that a new build was coming out soon, but I could first try this nightly build.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I was having issues with AdGuard a few…

I was having issues with AdGuard a few days ago, I sent a support ticket and it was solved fast.

Not just that, they gave me an AdGuard beta version to test, and all went smooth, Today a received another answer in which they told me that another new version is coming fixing my issue and another number of bugs in the software.

For me, that's a great customer service, well done AdGuard team!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great reliable software for end-users.

The software does what it says it will do and block all the rubbish on websites. It does not take up much computer resources and is easy to use. AdGuard support staff are very professional when dealing with any issues. Would highly recommend this software.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

I bought a lifetime license about 6 years ago

I bought a lifetime license about 6 years ago, I was really happy for the first three years, and then the problems started in the last three years, but the support service was very quick to resolve the issues within a day or two, this has happened about 3-4 times in the last three years, about a month ago, pop-ups started appearing on movie streaming sites, even though I reported the problem several times, the problem has not been resolved in the last month and I don't believe it will be resolved at all, I would also add that the friendliness of the customer service has declined rapidly, so I honestly do not recommend working with this company or buying this product because when I buy something I expect it to work, this could be classified as some kind of semi-finished product.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Popup Blocker

I never had such a good ad and pop-up blocker. Every site i visit is safer now and AdGuard Client Support was very quick and helpful with its response.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

App works very well, customer service great

Application works very well with a few limitations: does not always start automatically after reboot. You have to start it manually - not particularly annoying.
Customer service is very responsive, first response often on the same day. Patient and professional in troubleshooting.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

I've been using the app for several…

I've been using the app for several years now. The effectiveness is excellent. I forgot what online advertising is. The benefit Greatly exceeds the price. Very prompt technical support. I recommend it, you won't regret it!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I could understand you guys

I understood about YouTube's new ad block circumvention feature, they're doing their best and it might take some time for AdGuard engineers to come up with a solution. And Filter update....etc.
So after reading their explanations carefully, I decided not to complain anymore.

27 December 2024
Unprompted review

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