Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. #29 of 49 best companies in Property management company
  2. #14 of 26 best companies in Property Maintenance
  3. #15 of 28 best companies in Property Rental Agency
  4. #14 of 20 best companies in Security service
  5. #12 of 15 best companies in Security System Installer
  6. #14 of 20 best companies in Security system supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(692)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional

First i heard about Adhoc from a friend who's renting from GG, they're very popular but i was adviced to go for Adhoc and mine is a quite distinctive story because i paid for a unit in a city, almost moving in but got a new job in another totally different city very far from my city. Although i had paid rent, deposit and done the nesessary checks i reached out to the lady and explained my situation to her colour me shocked when she said that wasn't a problem and transfered me to Federica who happens to be an Adhoc representative renting in my new city and that was how we met. Fed is an exceptional person and a gem for Adhoc. whose professionalism and genuine care make renting a truly pleasant experience. From the moment I first reached out, her clear communication and willingness to accommodate every need were evident. She consistently went above and beyond to ensure my comfort and satisfaction, making the entire process smooth and worry-free. I wholeheartedly recommend Fed to anyone seeking reliable and compassionate.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Exellent Property Management

This team is professional, efficient, and truly cares about tenants especially Federica. They handle everything seamlessly, making property ownership completely stress-free. Highly recommend their services to anyone looking for reliable property management!

29 December 2024
Unprompted review
Rated 5 out of 5 stars

First time on the apps ( spare room)

First time on the apps ( spare room), the gave informative view and details of picture.
When I came to survey the unit, Ms Federica Ventimiglia, gave me warm welcome and also tour the unit with details informative as well
I hope after paper work done, I can stay in your unit for long time

12 February 2025
Unprompted review
Rated 5 out of 5 stars

3 months in and it's all good

I've been a Guardian with Adhoc for over 3 months now and really couldn't be happier. Federica was brilliant during my onboarding, she explained everything so well and has been approachable and supportive ever since. The wider Adhoc and maintenance teams are also responsive to any issues which is always a bonus. My housemates are a well-vetted, friendly bunch too!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I arrived Federica has…

From the moment I arrived Federica has been incredibly friendly and professional. Covering all bases! This woman is a superhero, thank you Federica for your help and support!
All staff have been very helpful and professional. Very quick responses whenever there's a problem and have been very welcoming since at the property! I am extremely grateful Ad Hoc provide cheap rent, what a fantastic agency for people less fortunate. 👏

12 February 2025
Unprompted review
Rated 5 out of 5 stars

From the very beginning I had an…

From the very beginning I had an amazing person. Federica was friendly and sweet. She made the moving process so easy and everything was done so fast. Everyone in the building so far has been so amazing and I’m really happy with the building.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

About to move in.

So far, the team, Charlie and Meliz from Adhoc have been helpful. The eligibility check-up was faster than I thought. Charlie has been quite professional and explained the formalities well about agreements, finances and the stay. I am yet to move and see how it goes. I will try to update my experience later. Thanks team.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Rubbish removal.

I've been a guardian on and off for over 4 years. I have been mostly satisfied and happy. Recently we were asked to carry out a task which as guardians we did,looking after our living area and grounds. It was a tough task but some of us stood up and mucked in. And we were all rewarded by Fed at Ad Hoc.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been staying at 114 Reading…

I have been staying at 114 Reading Road, Henley on Thames for the past 3 months, and overall, it has been a positive experience. The location is convenient, and the amenities provided are decent. The management is helpful. It’s a good option for professionals/students.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I'm moving into an Ad Hoc property this weekend and my experience so far has been excellent. The Ad Hoc agent, Fed, who I've been in contact with has been very helpful throughout. She has shown professionalism, consideration and a genuine desire to help.

8 February 2025
Unprompted review

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