Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. #29 of 49 best companies in Property management company
  2. #14 of 26 best companies in Property Maintenance
  3. #15 of 28 best companies in Property Rental Agency
  4. #14 of 20 best companies in Security service
  5. #12 of 15 best companies in Security System Installer
  6. #14 of 20 best companies in Security system supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(692)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

bad management

bad management, all they do is giving hassle, i had someone to help me but kicked out by inspection guy. regarding i sent request as the told me about any attendance without me being there is kind of breaching the contract. they will walk all around your place with boots and take pictures of whatever they want when you ask explanation they will send you warning.(Door, Wall, Appliance, Floor, Toilet, kitchen) all in bad state had to fixed from scratch and before even i live for 1 month i received warning for not telling about visitor which he is not visitor plus i informed the about him he is there only for a day to help out but email is on auto reply i still sent that as proof.so decided to move out waste of money and energy.

13 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. Situations like this are not what we want for any of our guardians, and we’d like the opportunity to understand more about what happened.

Could you please email the details to complaints@adhocproperty.co.uk
so we can review the situation and follow up appropriately?

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Adhoc Services

Working with Charlie McMonagle was an absolute pleasure, and I am so glad that Charlie was the one who helped through my house search journey.His expertise, patience, and dedication were evident from day one. He listened carefully to my needs, provided honest advice, and never pressured me into making a decision—instead, they guided me toward the perfect home.

What impressed me most was their attention and proactive approach.He handled communication clearly at every step, and even followed up after the deal was closed to ensure everything was in order. It’s rare to find someone who is both highly professional and caring, but Charlie exceeded all expectations.

If you want an agent who truly cares about finding you the best home,look no further. I’m so grateful for their hard work and highly recommend Charlie to anyone. Thank you for making this process so seamless and enjoyable!

1 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for such thoughtful and detailed feedback. It is great to hear that Charlie supported you with care, professionalism, and clear communication throughout your journey. We're happy with him too! We are glad the experience was smooth and that you found the right place. Your kind words and recommendation mean a lot.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

100% recommended agency.

This is an amazing agency where to find a place to start a new life in a new house. The agents are very kind and very efficients with all that we need. I'm so glad I found you. 100 % recommend.
Thank you guys for your job.

1 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words and recommendation. We are happy to hear that you had a positive experience and felt supported throughout the process. Wishing you all the best in your new home.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

They are very responsive and available…

They are very responsive and available all the time

16 July 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear that you found the team responsive and available when needed.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius Attere -was a very good…

Julius Attere -was a very good representative from start to finish. He make the process very smooth and I will recommend this organisation to any of my friends

14 July 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear that Julius provided strong support throughout and helped make the process smooth. Your recommendation means a lot to us.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Speedy onboarding

Had a very good interaction with Charlie from adhoc. He was very kind and employed a no-nonsense transactional approach that cut red tape, especially vis a vis referencing. Efficient.

19 June 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear that Charlie’s straightforward and efficient approach made the process easier for you. Glad the interaction was a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Home sweet home

Came back from work and resting in my new wonderful home.
I can’t rate Daryl enough for the experience he’s given me, he’s made it so easy to move here. Moving from Norwich was difficult finding somewhere, and it was a really smooth seamless process. Being from Heaton from where I came from and being able to locate me next to my mum.
Thank you ever so kindly, Olivia :)

23 June 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you, Olivia, for your kind message. We are glad to hear the move went smoothly and that Daryl made the process easy for you. It is great that you are now settled near your mum. Wishing you all the best in your new home.

Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

OK company

OK company.
Very cheap rent.
Sign up process very easy

30 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear the sign-up process was easy.

Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

Great way to save some cash

I have been in 2 properties and an about to move to a 3rd one very soon. Looking at the one star reviews it is amusing to see people complaining about poor buildings, no hot water and no heating. Well duh, they are mostly old municipal buildings waiting on planning for demolition. But at these prices you can't expect a palace. I have not been bothered by these issues as I came into this with my eyes wide open. I have saved quite a bit of money, had an interesting bunch of co-renters and it's been (mostly) good. The only reason I've given 4 stars is because there seems to be a bit of communication breakdown when asking questions. One person gives an answer but the same question asked of someone else can get quite a different answer.
Trina has been super at getting me transferred to my new residence and Claire has been totally reliable from day one. Perhaps I've been lucky but the old adage of "you get what you pay for" is no different here than anywhere else

18 June 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thanks for taking the time to share such an honest and balanced review. It’s great to hear that guardianship has worked well for you overall, and that you've made the most of the experience across multiple properties. We appreciate your recognition of Trina and Claire—glad they've been helpful along the way. We’re always looking for ways to improve so your point about communication is noted. Best of luck with your next move!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Ad Hoc Property Review

I'm really happy with how smooth everything went with Ad Hoc! Just moved into my new place and honestly thought it would be way more stressful. The whole team was so helpful from start to finish - they answered all my questions and made it feel really straightforward. Such a relief! It's rare to find something this easy in London, so I'm pretty grateful right now.

16 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thanks for the kind words. We're glad everything went smoothly and that the team made the process easy. Great to hear you're settling in well!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Wonderful people, Wonderful home

Huge thanks to Lauren at Leeds Ad hoc, helped and guided me though everything I needed to do and showed me my best options. Incredibly helpful lady, went out of her way to get me settled in as soon as possible. Great place, great company, Lauren .... awesome x

16 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thanks for your lovely feedback. We're happy to hear Lauren was such a great help and made sure everything went smoothly for you. Good to know you're feeling settled and enjoying the experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius was incredibly kind and…

Julius was incredibly kind and attentive throughout the whole process. He explained everything clearly, answered all my questions, and even fast-tracked my check to help me move in sooner. He was very caring and easygoing, which made the whole experience feel so welcoming. Thank you so much, Julius—it already felt like home before I was even handed the keys. I am truly grateful. ☺️

13 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Hi Sandra,

Thanks much for your lovely message. It’s great to hear Julius made the process smooth and welcoming from the start. Feeling at home before even getting the keys says a lot—we’re glad it’s been such a good experience for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Love being a property guardian

Love being a property guardian been with them for years, when I moved to Manchester from London one of their properties was my first home in the city, moved out, then became a guardian with them again after the pandemic and have recently moved back to London and relocated to one of their properties here, would definitely recommend! They are amazing!

10 June 2025
Unprompted review
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Reply from Ad Hoc Property Management Ltd

Thank you for sharing your journey with us. It’s amazing to hear that guardianship has worked well for you in both Manchester and London. We’re glad to have you back and really appreciate the recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Highly recommend ad hoc & fed praises to her :)

Fed made my experience the best I have ever received when going to a view a house.

She’s the most friendly professional humble human being (no exaggerations here)

Highly recommend adhoc love living at this property super easy company to deal with (Makes a change after dealing with tight greedy landlords)

Fed was so helpful throughout my whole application and with my moving in process 10/10 rating to her and ad hoc 😊

26 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Hi Jay,

Thank you for such a kind and thoughtful review. We're happy to hear that Federica made the whole process smooth and welcoming for you. It's great to know you're enjoying the property and finding things easy with us. We truly appreciate the recommendation and your kind words.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Exceptional Support from Federica at Ad Hoc

Federica has been an incredible support as my property manager through Ad Hoc. She went above and beyond her role recently to help me out with some additional services, showing not only professionalism but real care and kindness. It’s rare to come across someone so dedicated, responsive, and genuinely willing to help.

Her support made a real difference during a stressful moment, and I’m incredibly grateful. Ad Hoc is lucky to have her—thank you, Federica!

4 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your positive feedback. We're happy to hear that Federica’s dedication and support made such a positive impact during a challenging time. We’re indeed lucky to have her on our team.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

So far so good

So far so good! The staff have been friendly, relatable and more importantly up front about what the guardianship is and everything so far has been perfect.

We have had a few requests to fix things and they were fixed within a day or two. Great service.

3 June 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words! We're really glad to hear everything has been going well so far and that our team has been friendly and clear about guardianship. It's great to know your requests were sorted quickly too.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

One of the best property experiences I’ve had, largely thanks to Lauren and Martin

Finding a place with Ad Hoc has been an extremely easy and pleasant experience for me, especially compared to other property agencies I’ve dealt with. Both Lauren and Martin have been very communicative and cooperative whenever I have spoken to them before, during, and after moving into my current home. I am confident that they will continue to be very helpful and friendly faces whilst I stay at this property.

11 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing such positive feedback. We’re so pleased to hear that your experience has been smooth and enjoyable and that Lauren and Martin have been helpful every step of the way. We're glad to have you with us and are confident they’ll continue to support you throughout your stay.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

New guardian

Back in February 2025, I was looking to move and came across a property managed by Ad Hoc and it was the first time I found out about the guardianship. I went to see the property and met Federica, she was incredible from the first minute, very open, honest, straightforward, extremely informative and helpful. At the time I could not make it so I kept Federica’s number. In April when I came across the property again, I straight away messaged Federica and once again, she was brilliant and helped me through the whole process. Although one should be prepared for temporary living as a guardian, it’s greatly important how honest and informative Federica is and makes the whole process so much more stress free!

28 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your lovely feedback and for sharing your journey with us. We’re so pleased Federica was able to support you with honesty, clarity, and care—both during your first visit and when you returned. It’s great to hear she helped make the process smooth and stress-free. We’re glad to have you with us!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Property Guardian Experience

I highly recommend Mr. Charlie and AdHoc Property London! He explained me everything in detail, always available, and went above and beyond throughout the entire process. He was always available to arrange visits even with short notice, answer all my questions, resulting in a quick and smooth licensing registration, and I couldn't be happier with the results. Thank you!

16 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind review. We're glad to hear that Charlie was thorough, responsive and supportive throughout the process. It's great to know everything went smoothly and that you're happy with the outcome.

Kind regards,
The Ad Hoc Team

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