adidas Australia Reviews 

Absolutely horrible experience. Finally got my money back from PayPal after they sent my shoes to the wrong address. Will never get buy Adidas or Reebok again.

I am still awaiting refunds for return packages received by Adidas over 29 business days ago . I have called the Adidas Service Centre twice and on both instances it was confirmed the return packages were received and I was assured and promised refunds would be processed within a specific time period and in both instances they weren't (and I am still waiting for my refund), which is frustrating. I was told by the Service Centre themselves that Adidas Online returns policy is to process refunds within 25 business days. I refuse to call the Service Centre again and be given another false promise so I will be lodging my case with Consumer Affairs. In contrast, I returned an item to Under Armour Online at the same time and received a refund to my credit card within 14 business days. I will not be shopping on Adidas Online again (not matter how good a sale it is) and will not be recommending them to anyone.

Order thru eBay, spend over $150 with free shipping but was charged a fee. After 4 emails, 2 phone calls and 3 Facebook chats. It has been more than a month, I am still waiting for a response. Never again

Ordered shoes, no indication they were not in stock. Three weeks later called to enquire only to be told order cancelled. No reason given. Later that day received an email stating order cancelled - again, no reason given and no advice about if and when I would receive a refund.

Ordered some trackpants and shoes through Adidas and it was a smooth process. Quality was excellent.

Terrible terrible terrible experience. No product, refuse to refund and over an hour wasted on calls and trips to post office to return the incorrect item. Refused to send correct ones and won’t give money back.... beware!!!!

The worst customer service I have ever experienced.

Almost 4 months since ordering and nothing. One email apologising offering a paltry discount on a future purchase. What is going on at Adidas Australia?

I have continually unsubscribed to this website, even apparently, had someone look into why I keep getting emails, and guess what? I continue to get emails!!! I would never shop, buy or wear this brand due to the fact that nobody can be bothered to fix a simple unsubscribe. So now every email I get I return to Adidas, and guess what, no ones ever replied asking why? Absolutely appalling.

Made an order and the status was 'waiting to be confirmed/ shipped' for two weeks, only to be cancelled without any notification. Customer Service were useless, could not provide any help at all. Will not be making a purchase directly through adidas au ever again.

I ordered on time and received my package well before I was expecting it. Excellent service!

Terrible service. Charged me shipping that was supposed to be free. No reply to messages on their app or on facebook. Promised to refund within 24 hours and 4 days later still nothing.

They have the worst customer service!!! I got a badly stiched t shirt with a hole and requested to return it and only got a response after a one and half months.That too after sending three followup emails! I ain't returning anything back! They are the absolute worst

2 cancelled orders this month and can't even make a simple change of size on a current order which has not even been processed. (2 hours old order) I have to wait for them to process, ship and then get a refund and re-order. what a stupid waste when a small business can offer a before experience and have a better technology something is very wrong. Happy to provide all the details and and terrible experience, Nike has been much better!

Ordered some slides never received them. Contacted them regarding this and they said they got returned because was not picked up in allocated time. I received no notification that I had to pick them up. They didn’t contact me to say they had been returned. I had to follow it up and also follow up my money back. A simple email saying they been returned and money will be refunded would of been nice. Not me chasing them for my money back.

Absolute joke for an international company. Placed 2 orders which were birthday gifts, over a month later they sling an email saying one order is cancelled. On line chat is a crappy waiting game that results in getting nowhere.

Please don’t bother buying from Adidas online stores. I’ve been waiting for my orders for more than 4weeks and it is still in their warehouse! I’ve contacted few times to CS team and they are not helpful. I have email today from adidas the cancelled my order What a joke! This is Second time adidas cancel my order
Shame for Zero customer service Australian Adidas👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Never ever buy adidas

I think management doesn’t care about review and listen to customers. What a shame!

I ordered some shoes over a month ago. I was informed about a 10 day delay due to moving warehouses. Its been a further 20 days with no update and my order hasn't been dispatched. I have contacted the support team on email and via facebook. Only had a reply on facebook with next to no valuable information. Just be patent. No update on the order or when it will arrive. Really disapointed with the lack of communication and transparency to a regular customer who will be moving on to another brand.

I have been trying to call Adidas Australia and to ask them why they do not have anything available for 3xl in their online shop. I coach rugby players, weightlifters and athletes - all are huge athletes but Adidas has forgotten this in their range and sizing...unless you are all black fan…what is worst they continually bombard people with marketing confusing advertisements for products they do not even produce in their customer's size in their ‘creators club’. This club is simply a marketing tool to gather customer data for free to use for marketing purposes and research. The Adidas telephone automated service is as bad maybe worse than Telstra's - they have no idea how to look after customers in Australia which is why n&$e kicks their butt here. I am not recommending them to any of my athletes now - better off with other brands.

Once upon a time Adidas thought about athletes, but over 15% wear sizes larger than Adidas is prepare to offer. Adidas continually refuses to meet the basic market size needs in Australia– and there is nothing to suggest this will change… pretty sad really…

Customer service is so slow it’s basically non existent. I bought a pair of leggings and runners a few months ago. Within 6 weeks of minimal wear, leggings fabric falling apart and fly knit runners developed holes. Quality seems as poor as their customer service. I won’t ever buy adidas again.

Two staff members at the Birkenhead Store just displayed the worst level of customer service that I have ever experienced. In a time when foot traffic is critical for business, no business deserves staff members like those at the Adidas Store in Birkenhead.
Their rudeness was easily solved; I went to PUMA on the next level down and was served by an exceptional young man who was grateful for the sales he received on a Friday afternoon.