Booking.com Reviews 196

Disgusting and unethical company in this day and age. Useless extranet system for hosting. Payments take up to 6 weeks to be made to hosts despite the fact that take their money instantly. Commission rates are extortionate for such bad service.

among 32 bookings only 2 were honored that's mean i was loosing money , cause my calendar were full ,despite empty apartement which means losses because my calendars were full

the site does not allow you to cancel the reservations of non-serious customers who do not respond to telephone calls to confirm with them.

the last minute cancellation rate is too high on this platform and it does not allow you to consult customers' bank card details in order to charge them cancellation fees.

worse yet booking invoices the hosts the costs of the canceled reservations it concludes that you have invoiced the customers but this is not possible because you cannot access the bank card details, I have contested the commissions several times but they reject them, they don't care, they threaten you with legal action if you do not submit to their orders and pay

in short, dishonest waste of time, waste of money, the more dangerous thing is to lose motivation and despair in rental projects, use airbnb

I can’t get my money from them . We are owed thousand and thousands of dollars.
Not returning calls or emails or any support at all.

We have been hosting since September 2023 and have NOT received any payouts from Booking.com but they have taken their commission every time. I cannot get in touch with anyone and multiple emails to them are not returned.
Has anyone else had this problem? What can I do to get my money??

Booking.com are the Most Useless Un helpful A Holes you can be associated with at any level on its platform.
Their Extranet + Pulse Apps are so backwards and useless it's insane when you have to verify yourself 10 times unsuccessfully to view a gusets credit card for payment but cant gain access.
Global Tax avoiding Mega Earner taking 12% of our income or Billions per annum without paying Tax as they are based in the Netherlands but American owned.
Country's need to change their Tax laws as the activity happens here on Australian soil so they should pay tax as we all do.
It would solve Australia's housing crisis in the 1st year

First of all, I never put any review (bad or good) on anyone or any company. I am not here as "another" disgrunted user and I will try to be as objective as I can.
I am a flat owner and have used Booking.com for a year now. I had 3 major issues (my flat has been trashed by guests on 3 occasions).
First thing I have learnt the hard way: booking.com do not take any deposit or guaranty when you use them. YOU have to activate the option yourself somewhere on the website. (Not like on Airbnb when it automatically comes as prerequisite when guests want to book your property. And so it should be! It seems obvious but apparently not for booking.com. SO BEWARE)
Secondly, if you have a problem with a guest, you will be on your own. There will be ABSOLUTLY no one from booking.com to sort the issue out. They have an internal policy for ghosting property owners, hoping you will give up somehow. Of course you can call their customer service where you will have a very nice employee telling you how sorry they were, followed by a generic message on the extranet telling you the same thing. They will NOT address the issue upfront and will try to brush it under the carpet. THERE KNOWN FOR THAT. If you insist you will have the same email again and again. (I had up to 8 of these emails in a row....) Again, it is a policy. These are practices from a bygone age. They rather protect guests with unsociable behaviours (who will probably keep booking with them and bring revenues) than property owners. Cristal clear.
Also, unlike Airbnb where you can publicly review guests behaviours after a stay at your property, you can not do it on Booking which means that these guests could do it again next time. Worse, they are abble to write a review on you! I had guests completly trashing my flat and then wrote a totally dishonest review on the property!! And booking published it!! I thought I was dreaming. Unbelivable....
So if you're a professional, hotel owner, etc... it may work for you. As a flat/house owner, DO NOT TOUCH THEM ! Reviews below are 100% accurate. Again, no hard feeling, just know who you are dealing with before commiting. You have been warned.

Had several issues with guests who don't read the listing correctly and demand extra services. On top of that you are powerless if guests give a dishonest review. Booking.com doesn't protect the hosts, and customer service only come up with standard template answers if you experience issues as a host. They don't want to help you. They are just happy they can grab a commission.

Terrible customer service, say they will give you a call back and don’t, hang up on you when they can’t help you, generic answers with no help at all.

In fact no support for partners at all. Your every ticket will be answered by some template reply using insincere words like "We do our best", "Sorry for inconvenience", "We owe your patience" and so on. Then no solution will be provided, in any case. For example, I got fraud booking (#2967816552) which was cancelled by the customer, but somehow he was able to leave a 1 star review (how could it be possible?) Booking.com can't remove this review for 2 months already. My score is lowered to 6 from 9 because of that... The second case (booking #2229189369) is literally a spam - the "customer" tried to send us a link to malware. Again no solution from the support for 2 weeks. The booking stands uncancelled and other guests can't make reservations on these dates. I wrote several tickets to support asking them to cancel - each time they say the case is "under investigation which will take up to 48 hours". 2 weeks passed already! I think they don't have any support team at all - all answers are written by AI, but the realization is awful - it doesn't have memory, like a fish. So each time you write about the same case - it's considered like a new one...

For owners of apartments it's the worst solution.
- they charge nearly 25% commissions
- this means you have to set high prices for your apartment
- this means that tourist will be disappointed for paying too much leaving you bad reviews
- in addition to this they pay you after weeks and it's not ever clear how much they are going you to pay.

Just use Airbnb that is far better and honest

The customer service is the worst I have never seen. If you have a problem with their extranet and you try to fix it with them, they will repeat the same process indefinitely and never find a way to solve it.

Booking cheats its regular customers. I am Genius level 2 customer. I booked a room (Room 4&5 Apartment) on booking 236€. But I saw at different account its price 92€. After that I looked again from my account.price was 188 €. I protest to booking.com. I didnt booked all apartment ör suit room. But I dont think using booking anymore

Worsed company ever we advertise with booking.com and they do as they please dont listen to hotel. They have so much security even they carnt get through it customer service is terrible carnt help no one most staff deffo not trained before starting here very rude and you can never speak to a manager always about money only this company

Booking canceled successfully, but can’t get any refund

Booking.Com have successfully attracted customers to our property but they take payments from customers immediately and then sit on payments until after they have left. They must make a fortune in interest alone. Then it can take up to 10 days more to receive income.

They have just introduced a robot to their host admin site. It blocks the view of what I want to do on my smartphone and is pretty useless. They also changed how booking info and messages work and are viewed. I used to be able to copy and paste booking details to my site management team. Now I have to screenshot the info.
They offer a mobile discount option, or rather, encourage hosts to, but then add this discount to any other discount applied.
They already charge a premium fee per booking but encourage hosts to pay even more to be higher up search results.
We've been lucky with only one no show fortunately.
Their finance section is good and calendar pretty responsive although if you try to go more than 2 months ahead it jumps back. You have to persevere.
We were using cottages.Com but discovered our property was being let at minimum rates despite premium fees as they were piggybacking on air bnb.

I appreciate they have huge marketing costs but as a UK host not impressed their TV ads are largely encouraging UK customers to book abroad. No surprise there has been an I crease in overseas UK travellers. Their has been no interaction with a human in cust services except one email.
I note comments re content. Some host content is allowed but they've added their own incorrect statement about our property and I've no idea how to change it.

Booking for hosts are total scammers. They never pay out. I had guests over 2 months ago and still haven’t gotten paid. First, I had to confirm the property by them sending me a code through the mail, which I did. Then once confirmed you can get reset. But now that’s not good enough when it comes time to get paid. They want you to do it again but you have to 5 reviews from Airbnb and be a super host or do a video call and be there. So if you are new, you have to wait months, and if your property is out of state, you would have to take a trip to get paid which by pay for air fare and stuff it’s gonna be a total wash. That is if they decide to pay you. I have a friend that experienced the same thing but he was too late to warn me. He even knows someone else going through it. When you call them, they say we are just reps and we can’t do anything and on top they don’t have managers to transfer you to and in the end you get no where. That’s a tactic of theirs, they will tire you out until you say to your self, it’s a loss, it’s part of being in business and somehow you justify it so you don’t drive your self crazy. if they scam everyone just once, that’s all they need to get rich. Never, never use them. Trust the reviews, they are all right about the other stuff too. They need a class action.

I have 2 beach rental properties that I have rented through VRBO and AirBNB for about 5 years that have done really well. I decided to list my properties on Booking.com as well to fill in any open calendar spots and have another form of advertisement for my properties. I strongly do not advise listing your properties with Booking.com. I never write reviews but this company needs to be avoided. I have only had headaches with this company. Even the customer service representative admitted that they have had nothing but complaints by owners. Their owner portals and apps are horrible to work with. They have double booked rentals even though the calendar was synced. I turned my property to closed for the year because of all the problems and their site turns it back on without permission. Also, even though the typical owner subs out the cleaning/linens, Booking.com charges their commission on that fee also....insane???? DO NOT USE THIS COMPANY, TRUST ME

worst support, scam, cheating, manipulating, change your setup in your account without inform you, discount your rates but there commission is always the same.

-hard to find things
-can't change my IBAN (it has to be from the same country)
-you cannot write your own description, it's generated
-you have to contact the support to enable occupancy pricing (different price for different number of guests)
-everything is complicated
-the commission is 15%+1.3% for transfer + exchange rate, and you cannot change it
-the Pulse app doesn't work

why do ppl still use this?
JUST USE AIRBNB

booking.com is using automated software to invoice hosts, or as they call it, partners. In my case, there was an error. Wrote 10 messages on the extranet three months ago, but no one is reading them. Their customer service assured me that the finance department would read their internal messages, this was a month ago. I don't think there is a finance department, the automated software takes care of everything and if there are problems, no one ever will resolve them.

The finance department also has a dedicated phone number, which puts you on hold for an hour, then disconnects.

They even have a complaints procedure, needless to say no one reads it.

Extremely dishonest company, having a call centre staff to talk to you, but wouldn't rectify any mistakes or do anything, referring to non-existing departments.