AdRoll Reviews 

186
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

We were just charged A$540 for a service we haven’t used in over a year. No active campaigns. No meaningful engagement. And no warning. I’ve reached out to support and was told a refund isn’t p... See more

Rated 1 out of 5 stars

We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an onli... See more

Rated 1 out of 5 stars

They promote a no minimum ad spend. We wanted to try AdRoll so we scheduled a meeting for our agency with a list of questions sent a day prior. They replied 20 minutes before the meeting canceling due... See more

Rated 1 out of 5 stars

I left them 5 1/2 years ago as their services become outdated. Today, apparently out of financial desperation, they are trying to charge an old card for fake invoices. Stay away from this bankru... See more

Company details

  1. Software Vendor
  2. Media company

Written by the company

AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

186 reviews

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No recent history of asking for reviews

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1.6

All reviews

(186)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good service

Alan Walsh started being our account manager a couple of months ago. Since then he has showed real interest in our goals and priorities in the platform and helped us to optimize our performance by giving good advice. He's been really willing to help from the very first minute.

L.M. (EU Business School)

16 March 2021
Unprompted review
Rated 5 out of 5 stars

Happy about product and service

Good performance, easy to user backend, very good support. We're using AdRoll for prospecting and retargeting purposes (banners and native ads) for around 2 years now and are happy about product and service!

15 March 2021
Unprompted review
Rated 5 out of 5 stars

The best retargeting platform

I've been working with Adroll for almost 2 years and it's been a delight. The team is very professional and always meeting deadlines. It's just the best retargeting platform out there.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

Unrivalled Retargeting Platform!

Adroll acts like a partner and not just an agency. They aim to understand us as a business, what our KPIs and levers are, so they are able to give relevant advice. They support our creative initiatives to a high standard. As a small team we do not have the capability to create our ads, their creative solution has been invaluable. On top of this we have always had amazing, reliable account managers that understand our business needs.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Great Tool & Great Account Managers

We have had two amazing Account Managers, Randi & Wes, who have helped us with strategies, goals we want to accomplish, and support. The platform has been very easy to use with the help of our Account Managers. The shortage of our company staff to use all the tools of the platform would be the only negative. We are getting new leads, that we are wanting to accomplish, and our average order value has gone up.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

AdRoll has been a fantastic partner

AdRoll has been a fantastic partner! Our Rep, Wesley Randall, has truly been an asset to our marketing team. We've launched several campaigns through AdRoll and have been pleased with the results and customer engagement that we've been able to measure. We'd highly recommend it and working with Wes if you're able!

3 March 2021
Unprompted review
Rated 4 out of 5 stars

Easy to use ads manager

I like that I can manage my and my clients Facebook and web display ads all in one place
Review collected by and hosted on G2.com.

There are some limitations when it comes to targeting, it's not the same as using Facebook or Google
Review collected by and hosted on G2.com.

We're able to see all our clients paid display ad campaigns in one place and quickly see what is and isn't working without the need to be across multiple platforms. We're also able to control the budget and set spend limits for the ads without worrying about going over budget but also knowing that the budget will be allocated depending on the performance of the ads. We're also easily able to see if our goals are being achieved and adjust our goals depending on the ad performance.

24 February 2021
Unprompted review
Rated 5 out of 5 stars

A Great Compliment to Our Digital Strategy.

AdRoll is a great compliment to our digital strategy. They are able to quickly pivot when plans change - a big bonus for our organization. I am able to work with our Account Manager to decide on the tactic that will work for best for each campaign, including targeting and frequency. We mainly utilize the remarketing tool to drive conversions, and have been pleased with the results.

19 February 2021
Unprompted review
Rated 1 out of 5 stars

Adroll.com Indiscriminate Practices

Apparently, the company denies affiliate websites, although the said 'paid' advertising mechanisms alleged to be offered through the company's website is simply for placement ads that just show as ads throughout the massive network they claim to have. The indiscriminate denial of affiliates websites is not justified by their policies that are unethical pertaining specifically to denial of affiliate websites and/or websites that are affiliate-based, but have legitimate URL redirects that are not damaging to the Internet, Search Engines, Ad Networks, etc. The company seems to only have interest in being able to embed their brand on the website of others, who utilize their said 'services'. This proves to be their tactic to raise their search engine rankings off of someone else's hard work for their SEO optimized website. This is a truly unscrupulous tactic on their part. May their competitors outshine them through ethical, sound business practices and leave their company desperate for business.

19 October 2020
Unprompted review
Rated 3 out of 5 stars

Good campaigns, but policy changes disrupt plans

I have used adroll in past campaigns for guncase foam. I found the remarketing to be a successful.
Somewhere they changed their policy to not work with people in the firearms industry. Although I do not sell weapons, only foam for cases, somehow this is aginst policy. I would def. be interested in running more campaigns, but kinda put off that there policy can change and completely mess up my marketing plans, especially when I need it to run smoothly.

12 October 2020

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