Tiktok Reviews 37

horrible support. They only know how to charge your credit card but the rest is useless

they steal your money, scam company needs to he stopped

Very Poor Experience with TikTok Ads Customer Support

My experience with TikTok Ads customer support has been extremely disappointing and unprofessional. I had a clear issue with an advertising coupon where only a small portion of my spend was counted, even though all spending was on one single campaign, one ad group, and one objective with no changes at all.

I opened multiple support tickets, and every response I received was generic, repetitive, and unrelated to my actual problem, which clearly shows that my case was not being properly reviewed. After a long back-and-forth that wasted a lot of time without any real solution, I requested to escalate the issue and speak with a manager.

Instead of resolving the problem or escalating it, the support agent closed the ticket without any response, which is completely unacceptable and highly unprofessional.

This experience seriously damaged my trust in TikTok Ads as an advertising platform. Customer support is ineffective, unhelpful, and does not take advertiser issues seriously

I am writing this to describe how TikTok Ads has handled my account and refund request in the worst possible way.

I joined their platform and started a Smart Plus campaign under the refund guarantee offer. The rule was simple. If I spent $100 per day and there were no conversions within 3 days, the ad spend would be refunded. I followed everything exactly as written. The campaign ran for the required period without edits, without changes, with a valid Shopify pixel, spent $327, and ended with zero conversions, zero adds to cart, zero checkouts, and zero purchases.

When I asked for the refund that TikTok promised, support falsely claimed that I had edited the campaign or did not meet the duration requirement. Both statements were untrue. I never changed anything, and I even provided screenshots from TikTok’s own Help Center confirming that the duration requirement shown to me was three days, not seven as they later claimed. It was clear that TikTok had changed the rules after my campaign ended to avoid paying the refund.

After weeks of back and forth, TikTok support finally admitted I was right and confirmed that the refund had been approved in the form of ad credits worth $327. They said the credits were already applied to my account. I trusted their written confirmation and started a new campaign using that balance. To my surprise, TikTok charged my payment card again for $70 while the credits remained untouched. This was unauthorized billing after a confirmed refund.

It did not stop there. Even after I paused all campaigns and opened a new ticket to fix this issue, TikTok issued another charge of $15.46 despite my account being inactive. I had completely stopped advertising, yet they continued to take money.

At that point my total loss was more than $400. I sent multiple messages asking for a refund to my original payment source and an explanation for the unauthorized charges. I attached invoices, screenshots, and detailed evidence. They ignored everything. My last message was sent on October 23, and as of November 6 there has been no reply. Not even an acknowledgment.

Their support is deliberately avoiding and deflecting responsibility. They take money, deny what is written in their own guarantee, give false confirmations, and then go silent. The worst part is that they continue to charge even when ads are stopped and a dispute is open.

I have worked with Meta, Google, and other major platforms for years and have never experienced anything close to this level of incompetence and dishonesty. TikTok’s support system is broken, their refund guarantees are meaningless, and their billing practices are not trustworthy.

If TikTok wants to be taken seriously as an advertising platform, they should start by respecting their own written promises and responding to advertisers who are treated unfairly. Ignoring paying clients while continuing to charge them is unacceptable and unethical.

I order an item from sics shop it said on my account that item was deliverd i have not recieved it i contact customer support tik tok im just going round im circles and i have found out its a fake acc

TikTok Ads – The Most Abusive, Broken and Fraudulent Advertising Platform I’ve Ever Encountered

To whoever is running TikTok Ads – this is not a review, this is a documented emotional breakdown caused by your incompetent, robotic, and utterly soulless system. If you ever wonder why advertisers hate you, read this and take notes.

I opened a brand new TikTok Ads Manager account. Completely clean. Verified business. Legal website. Real company. Zero ads launched. No payment issues. No violations. And yet… you suspended my account permanently before I even spent a single sen.

What kind of platform bans a verified business BEFORE it even starts? You didn’t give a warning. You didn’t show which policy was violated. You just sent the same recycled trash template every other desperate advertiser receives:
“Your account violated our advertising policies.”

Which one?!
How? When? Where? What proof? What human looked at this?
Oh right — none. Because everything is automated. And your “support team” is just a bunch of copy-paste machines with zero brain cells.

I appealed. Again and again. Every time, I got the same robotic response that felt like being spat on. No explanation. No proper review. No second chance. TikTok Ads has zero respect for small advertisers, zero logic in its enforcement system, and clearly zero understanding of how to build a healthy ad ecosystem.

Let me tell you what TikTok Ads really is — it’s not an ad platform. It’s a black hole disguised as a business tool. It’s a place where small brands go to die. A trap. A fraud machine. A soulless, automated, one-way ticket to digital hell.

Meanwhile, you allow fake crypto gurus, illegal health claims, and scammy dropship stores to run freely. They break every rule. They deceive users. And yet somehow… they’re still running ads.
But I, a real verified business, get kicked out without touching the launch button?

This is not just incompetence. This is systemic abuse. You are destroying trust. You are destroying businesses. You are causing emotional and financial damage to real people trying to grow.

TikTok Ads feels like it’s run by a bunch of interns who read policies off a Google Doc they barely understand. There is zero transparency, zero accountability, zero professionalism. You’re happy to take business info, billing data, personal verification — then press delete on someone’s entire plan without a second thought.

To say I’m disappointed would be a gross understatement. I’m disgusted. Furious. Heartbroken. Because I came with good intentions. I wanted to build something. And you crushed it without blinking.

I have never — in my entire digital marketing career — seen a platform this hostile, this broken, this disgraceful. Google? Miles better. Meta? At least they respond. YouTube? Still decent. TikTok Ads? An emotional rollercoaster from hell with no brakes.

And to the people behind this platform — yes, I mean you, dear product team, moderation team, and every single person who approved this lazy excuse for a support system — this is your legacy. You’re building a machine that punishes honesty, rewards scams, and treats genuine advertisers like garbage.

You may hide behind bots, policies, and automated messages. But your reputation? It’s rotting. And people are starting to talk. More and more advertisers are leaving, and you’re too blind or arrogant to notice.

If you don’t fix this system, your platform will eventually implode under the weight of your own ignorance and disrespect for the very users that fund your revenue.

Until then, I’ll keep telling every entrepreneur, every brand owner, every marketer: STAY AWAY from TikTok Ads. It’s a broken joke. A trap. A disaster.
You’ve lost my business forever — and I’m not alone.

We spent $70 a day for two weeks and got a ton of useless web traffic and not a single sale. I would not advertise on this platform again.

They don't change the invoice to my company's details, which is their duty. Please do so as soon as possible and contact me.

As soon I connected a payment method they started overrcharging. For every transaction they do, they steal arounf 5$ that I have never spent.

scam . they destroy your brain and they make money out of people misery

ban it

Hi TikTok plazz eran Wala option

Scamm scanner.. scam

There is a group saying that they will pay you for every click on TikTok to boost some accounts but they go too further and start to do money laundry. Be careful Tiktok - Workinggroup. Their names are Amaia and Paul and they try to make you send money to different people to make dodgy transactions! They all are scam!!! Be careful!

TikTok is a completely hopeless company. Those who work there believe that we, the paying customers, work for them. Everything is turned upside down. And they reject your ads for absolutely no reason. If one complains and refers to the mistakes they have made with documentation, you will only get the same stupid answer. Don't advertise on TikTok!

Scam platform. Blocks the account immediately after deposit!

Pàid hundred of USD to advertise but not even a single sale.

signed up to the site with good hopes, only managed to just create log in and was distracted, tiktok have now charged me in excess of £500 for advertising something i haven't even created/set up yet.

when creating a ticket to ask for a refund i was told id be contacted in a few days but never was, after raising a second dispute ticket i can see my first one was taken down and is no longer accessible.

I've now raised this dispute with the bank as its absolutely disgusting business tactics from tiktok.

stay away!!! they steal your money and ban your account for no reason, even if you are 100% legit they tell you "strong associated behaviours of content posting patterns with known bad actors previously punished 2. strong identity overlaps with known bad actors previously punished."
this is total scam, and they ban your account after you pay!

Stay away from this scam company! Your ads account may be banned for no reason, and you can't get your money back!

I really wish I'd read reviews first because just like everyone here, I placed a balance on my TikTok ads account and started to create ads using pre made videos I bought, then was swiftly suspended for 'strong associated behaviours of content posting patterns with known bad actors previously punished' but they can't tell me what this means and also can't give me my unused balance back because my account is suspended 🤣 absolutely avoid, would give minus star feedback if I could!