I used guest checkout for a few plugins, among them serum 2. I have yet to receive any download link and only have payment confirmation from PayPal and not from asdrsounds. I have tried contacting the... See more
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Unfortunately my sample library 2TB HDD died, and along with it were my virtual instruments and sample pack libraries. So I tried re-downloading the sample packs I purchased from ADSR, but I was notif... See more
I had a little download issue where the link to access some software I had purchased through ADSR was not live anymore when a reinstall was required. An e-mail explaining the situation went out and C... See more
Company replied
Being a relatively new customer to buying sounds through ADSR I was very wary. The help I've received from Claire has changed that. She was friendly, understanding, and went the extra mile explaining... See more
Company details
Information provided by various external sources
Synth Presets & Music Production Courses for Massive, FM8, Reaktor, Razor, Zebra, Omnishpere, Kontakt, Absynth
Contact info
Jordan Road, Hong Kong
- adsrsounds.com
Hasn’t replied to negative reviews
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ADSR customer support is great!
I recently had an issue that required ADSR's customer support. They were speedy and courteous and got the problem solved! The experience was wonderfully painless.
Excellent customer support
Excellent customer support! (Thanks Claire!)
ADSR a go-to source for music producers.
Keenly priced products and excellent customer service make ADSR a go-to source for music producers. Rare software issues are promptly and efficiently handled. Highly recommended.
ADSR has outstanding customer service
ADSR has outstanding customer service. I had an issue (which was totally my fault) and when I reached out to the support team they were friendly and able to help me out. They went above and beyond! I'm very happy with my software purchase and I'll definitely buy through them again. Thanks again, ADSR!
Resolved: Invalid License Key
I purchased a virtual instrument from ADSRSounds over two years ago. I tried to install it on my new computer but had a couple of installation problems. First, my download link had expired. They resolved that quickly. Then the license key was "invalid." I was directed to the manufacturer who sent me right back to ADSR. It turns out the manufacturer had a new system for generating license keys and should have been able to help me, but since I was sent back to ADSR, Claire in support went above and beyond and got me a new license key. Thank you!
Reinstallation Issue Resolved
I've bought a number of VST's from ADSR, the website gave me problems at first with redownloading some of them because it had been a year since purchase, but ADSR was timely in refreshing my links. Afterwards I had an issue with iLok not authorizing or detecting my license but ADSR came through again and got it resolved. I'll definitely be buying from them again.
Great products and service!
The folks at ADSR are so helpful! Great customer service and products!
ADSR is a top company.
ADSR is a top company.
Always providing the best service.
I bought a preset bank that i already bought before at another company..
Without any problem they gave me a voucher to spend at something else.
ADSR has top notch customer support
ADSR has top notch customer support. They were friendly, prompt and service was exceptional!
ADSR-The Bee's Knees!!
What I love about ADSR is that they've been around now for a while, offering up great sounds and plugins at an extremely affordable cost. But my favorite tool is the ADSR Sample Manager. When you need to find something quickly, just load it up in your DAW and get busy...
Thanks ADSR,
Jamie Dunlap
(South Park Music Guy)
ADSR is awesome
ADSR is awesome. They have amazing deals and have the best customer service they will get back to you fast and help you when needed. I will definitely keep buying from them.
ADSR clarified my question and…
ADSR clarified my question and responded promptly on a weekend! I’m happy with my purchase through their store (Akoustic plugin). Nice experience all around.
Very kind customer service!
in 2018 I decided to start using…
in 2018 I decided to start using virtual instruments and produce Pop and R&B versus using live instruments and it was a steep learning curve. I was suddenly knee deep in plug-ins, samplers, 808s and an array of hardware.
I came across ADSR on you tube and immediately purchased a yearly subscription and have been with them ever since. I honestly cannot recall a single time when I needed to know something and didn’t find a competent teacher in the massive database of tutorials on the site. Additionally, the customer service is excellent. If I have questions about a plug-in purchase or anything else, the response is always prompt and helpful.
I am indebted to ADSR. Thank you Claire in customer service and the entire ADSR team.
Eric,
New York, NY
They provide qualified plugins at most…
They provide qualified plugins at most cheapest price. They responded very quickly to service requests.
Top Notch Customer Service, Quick and Knowledgable
Late Sunday night I sent a question into the chat. I woke up very early Monday- on the 4th of July I might add and my question was answered. I chatted a few more questions with an immediate response from Claire! Got my situation resolved now Im back to making music. I dont know about you but WorkFlow is everything when creating. Good Customer Service makes a Big Difference in Work Flow Too!
-Willpraise Music
Really helpful and fast to reply
Really helpful and fast to reply, I'll continue using ADSR knowing they care! Thank you!
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