The office manager, Shawn has always been polite, helpful and very knowledgeable. Advance America has always been there for me. Thank you. Christian
Company replied
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See what reviewers are saying
Easy and Enjoyable. Each and every time I've used it. It has always been pleasant first time. I needed the money. Second time I was helping somebody. And the third time just wanted to make some money... See more
Company replied
Lashawn was pleasant. HIGHLY RECOMMEND
Company replied
Lashawn always go above and beyond helping me. Wonderful experience as usual
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
9119 Merrill Road, Ste. 9, 32225, Jacksonville, FL, United States
- 904-745-8155
4.8
Excellent
51 reviews
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Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Outstanding Service
The office manager, Shawn has always been polite, helpful and very knowledgeable. Advance America has always been there for me. Thank you. Christian
17 February 2024
Unprompted review
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Nice sweet and helpful.
3 February 2024
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lashawn always go above and beyond…
Lashawn always go above and beyond helping me. Wonderful experience as usual
1 February 2024
Unprompted review
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Love working with Lashawn and Macauley
19 January 2024
Unprompted review
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Lashawn and Macaulay is amazing nice…
Lashawn and Macaulay is amazing nice experience, Thanks!
18 January 2024
Unprompted review
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day!
Tour customer service where I go is…
Tour customer service where I go is great. They don't judge me.
14 September 2023
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Easy and Enjoyable.
Easy and Enjoyable.
Each and every time I've used it. It has always been pleasant first time. I needed the money. Second time I was helping somebody. And the third time just wanted to make some money.
3 September 2023
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Wonderful service Merrill Rd Jacksonville Florida
The service is wonderful and always excellent. Never a problem getting the money needed for anything
2 May 2022
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Friendly and professional
Friendly and professional. A pleasure to do business with great people.
1 December 2021
Welcoming Dawn
Dawn has taken care of me for a long time. She is always so personable and friendly. It has been some time since I have been in because we have moved out of town, but when I walked in, she remembered me and made me feel welcome.
20 July 2021
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Merrill Rd Store
Merrill Rd Store
Every time I visit this store I'm greeted with a warm welcome. The personnel is pleasant and very professional. You are treated with the upmost respect. Your information is handle with privacy and confidential.
4 July 2021
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The staff are very friendly have very…
The staff are very friendly have very good customer service manners. Dawn and the rest of the staff are very nice. I will reference people to this location.
8 May 2021
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very dedicated and professional staff...
Very professional staff that is eager to assist you daily. I love visiting my favorite store #9119 where I have been a loyal customer for years. Dawn Gonyeau the Manager is so welcoming and will brighten your day! I must admit when times got rough for me back in the day, I knew I could count on Advance America to assist my situation. I will be a customer here and to my favorite store as long as they are here!
Thanks you for the “Awesome Job” Dawn and your team!!!! (Roz)
15 April 2021
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Every time I go to the store I’m always…
Every time I go to the store I’m always greeted with a smile and positivity. They always explain the process of whatever loan I am getting. I always leave the store with a full understanding of my loan
2 December 2020
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your response and comments regarding our services. We appreciate your business!
Reliable
Trustworthy lending service! If you have an unexpected bill or situation arise this is the perfect place to receive money. Quick, convenient, easy process, been using this service for years & always recommend when others find that they need extra cash. 😊 customer ‼️
22 November 2020
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Thank you for your response and comments regarding our services. We appreciate your business!
Advanc America has been a great help in… A - 1 - Friend
Advanc America has been a great help in the time, when I needed it the most, I will let my friends and family members, known that anyone that need a true friend go to Advance America for the help they may need in the future.
17 November 2020
Reply from Advance America - Jacksonville - 9119 Merrill Road, Ste. 9
Your business is important to us, thank you for your response!
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