The service here has always been great. The employees are always courteous and professional. They’re always friendly and very prompt. I appreciate the employees that work here very much. Franklin is a... See more
Company replied
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Advance America has been a life savior to me. I was in a bind, and I didn’t know how I was going to get out of the situation I was facing, and I went to Advance America not knowing what to expect, and... See more
Company replied
Karla and Ashley do a great job of customer service. They are helpful, patient, and informative. I recommend this store because I get in and out quickly.
Company replied
They are very respectful I have been there with them quite a few years and even with me being there the few years they still explain everything word from word so that I can understand and have a good... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
31188 Five Mile Rd., 48154, Livonia, MI, United States
- 734-425-0246
4.9
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy and quick application…
Easy and quick application 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
9 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just so very kind and helpful with…
Just so very kind and helpful with details and understanding.
26 May 2026
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Friendly staff always helpful.
13 February 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Love this branch they are awesome go…
Love this branch they are awesome go see Ashley and karla!!! You will have the great experience with them two! 😀😃😄😁😊
13 February 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Karla and Ashley do a great job of…
Karla and Ashley do a great job of customer service. They are helpful, patient, and informative. I recommend this store because I get in and out quickly.
4 February 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very easy convenient and professional
Very easy convenient and professional. Nice relaxed atmosphere. It is a great resource when you need it and Avery overall pleasant experience. 😊
3 February 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Thank you for you service 🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂
30 January 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We appreciate your positive feedback and are so happy we could provide excellent service. We are glad we could help you today.
The staff is great
The staff is great! Gets you in and out and just a pleasure to work with!
10 January 2026
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Karla you are AWESOME
Karla you are AWESOME ! thank you for your assistance today.
29 October 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We appreciate your positive feedback. We are so happy we could provide the assistance you needed today. We hope you have a great day.
Thank you ladies for the amazing…
Thank you ladies for the amazing customer service!
29 October 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We appreciate you taking the time to leave us this positive feedback. We are happy to know you received amazing customer service!
Ashley was very kind helpful and…
Ashley was very kind helpful and patient awesome customer service
24 October 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We appreciate your positive feedback. We are so happy to hear that you enjoyed our awesome customer service with kindness, patience, and helpfulness.
Advance America has been a life savior…
Advance America has been a life savior to me. I was in a bind, and I didn’t know how I was going to get out of the situation I was facing, and I went to Advance America not knowing what to expect, and things worked out for me. They were truly a blessing, and I thank you.
2 September 2025
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We're happy to hear that we could provide support during a challenging time. It's wonderful to know things worked out for you, and we appreciate you sharing your experience. Thank you!
shay is very patient
14 April 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We're so glad to hear that you had a positive experience. We appreciate your feedback and will share it with Shay.
Shay went out of her way to help me…
Shay went out of her way to help me with my online loan
26 March 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We're so glad to hear that Shay was able to provide you with excellent service. We appreciate your kind words and will share your feedback with her.
Shay was very patient with me
Shay was very patient with me. I really appreciate her
21 March 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We're so glad to hear you had a positive experience. We appreciate your kind words about Shay's patience. We strive to provide excellent customer service, and we're happy to hear that Shay was able to help you.
Shay does an amazing job
19 March 2025
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
We're so glad to hear you had a positive experience. We appreciate your kind words about Shay.
Shay was very helpful
Shay was very helpful , couldn’t have done it without her
10 December 2024
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Franklin was very helpful with what I…
Franklin was very helpful with what I needed. I am very satisfied
22 August 2024
Unprompted review
Reply from Advance America - Livonia - 31188 Five Mile Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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