Applying online took only a few minutes to be approved and funds were on the way! My only complaint (a very mild one) is that it took until the evening hours of the next day (after I was approved) fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bridgeth was the absolute best. She was very patient and answered every single question of mine with so much professionalism. Definitely come see Bridgeth and she will get you taken care of.
Company replied
Bridget was amazing thanks to her for helping make long my loan easy
Company replied
The customer service was amazing. She walk es me me tru everything and explain es everything .
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3003 50th St., Ste. 500, 79413, Lubbock, TX, United States
- 806-784-0412
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ladies in the lubbock store where…
The ladies in the lubbock store where so nice and professional. They helped me quickly when I didn't even think I was going to be able to get help. Thank you
9 April 2022
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very professional
12 October 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Expect the unexpected
I got sick from covid 19 an was out of work for awhile when needed to pay my rent advance America was understanding of my situation an was helped with my rent til I went back to work an can manage to pay back the loan . The lady was very helpful an great customer service.Thank you AA
4 October 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always friendly and helpful
29 September 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great Customerservice
100% satisfied with the service I received from Brittany. I initially called and she warned me up front that she was in the middle of a title loan so it was gonna be a bit and with that I was able to plan accordingly. She was very nice and personable and I recommend them. The process was much easier than I thought it would be.
18 August 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Lady that helped me with my loan…
The Lady that helped me with my loan was awesome!!! She gave me sum helpful information also!! I’ll definitely use this place again
25 July 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great Customer Service
I was greeted right away with a warm smile. Each step was explained to me in detail. I was in and out in a matter of minutes. I was treated with the utmost respect. Would recommend this company.
6 July 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Advance America Lubbock Tx
I was there on 1-22-2021. I feel bad cuz the young lady that helped me was very helpful when I did my application I didn't even get her name she was awesome and very nice and respectful good matters and does her work in a timely manner ty so much
23 January 2021
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Angie: Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
She was working alone The day I went in…She was very knowledgeable and helpful. She was as quick as she could be and very thorough. I would recommend to friends and family.
She was working alone The day I went in and was extremely busy. Her customer service skills were excellent. She was very knowledgeable and helpful. She was as quick as she could be and very thorough. I would recommend to friends and family.
11 December 2020
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your response and comments regarding our services. We appreciate your business!
The people at Advance America were very…
The people at Advance America were very helpful and polite. A very good experience.
3 December 2020
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Your business is important to us, thank you for your response!
Store was very clean the atmosphere
Store was very clean the atmosphere, was relaxing. The employees were energetic, very respectful and polite. I enjoyed the time and patience. Especially the way they explained everything to me. Keep it up Awesome teamwork!!!
2 July 2020
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your response and comments regarding out services. We appreciate your business!
Yall are doing great
7 April 2020
Unprompted review
Reply from Advance America - Lubbock - 3003 50th St., Ste. 500
Thank you for your response and comments regarding our services. We appreciate your business!
Great people
5 February 2020
Unprompted review
The employees was really nice geetin me…
The employees was really nice geetin me soon as i walk through the door just just made me comfortable explain what kind of loan l qualify for they were very patient and did what they need to do to get the loan that i could have and l got it thanks Advance America
5 December 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.