This was my 3rd time going in to receive a loan and let me tell ya Michelle is just a sweet heart she makes everyone feels welcome and right at home.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was attended to by a young man that was helping out. He was from Zanesville, Ohio. He was so professional and took care of me in a timely manner. His professionalism was beyond measures. Thank You!
Company replied
TAMIKA WAS SO PROFESSIONAL AND PERSONABLE! I WOULD RECOMMEND WITH FIVE STARS FOR ANYONE STRUGGLING TO COME TO ADVANCE AMERICA BASED ON TE SEVICE SHE PROVIDED TO ME TODAY.
Company replied
Michelle was very friendly and personable. Her customer service was impeccable and I recommend Advance America to anyone who needs quick money for a short term. Their Repayment options are very manage... See more
Company replied
Company details
- Loan agency
- Car finance and loan company
- Financial advisor
- Financial Institution
- Money order service
- Money transfer service
- Non-bank financial service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
East Schrock Road 82, 43081, Westerville, Ohio, United States
- 614-523-3649
4.9
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service.
13 August 2026
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
She was outstanding customer service
She was outstanding customer service
5 August 2026
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your response and comments regarding our services. We appreciate your business!
Visit this awesome branch
30 July 2026
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Excellent customer service
Excellent customer service, Yhe whole process was completed professionally and quickly.
2 February 2026
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Quick and easy!
29 January 2026
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we're so glad we were able to deliver the financial solutions you needed. Have a great day!
Very polite concise and knowledgeable…
Very polite concise and knowledgeable answered all my questions
22 January 2026
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
We appreciate you taking the time to leave us this positive feedback. We're so glad we answered all your questions knowledgeably and concisely.
Came through right when I needed them…
Came through right when I needed them and made the process super easy. Thank you!
28 October 2025
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Awesome service
6 October 2025
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Westerville - 82 E Schrock Road
We're happy to hear that your approval process went smoothly. Thank you for sharing your positive experience with us!
Service was awesome and fast by Michelle
8 July 2025
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
I was attended to by a young man that…
I was attended to by a young man that was helping out. He was from Zanesville, Ohio. He was so professional and took care of me in a timely manner. His professionalism was beyond measures. Thank You!
18 June 2025
Reply from Advance America - Westerville - 82 E Schrock Road
We appreciate you taking the time to share your positive experience. We're happy to hear that the team member provided professional and timely assistance. Thank you for your feedback!
Absolutely love this place they help so…
Absolutely love this place they help so much and Michelle is amazing with everything
17 June 2025
Unprompted review
Reply from Advance America - Westerville - 82 E Schrock Road
We appreciate your positive feedback. We are so happy to hear that you love our services and that you had a great experience with our team.
Reply from Advance America - Westerville - 82 E Schrock Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.