Advanced Paints Reviews 30

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Once again I gave the benefit of the doubt and 4 days later the order hasn't even been dispatched. I was told it would be and be delivered the next day. Lies! I'm done with this company! Delivery is s... See more

Rated 1 out of 5 stars

Totally incompetent! Paid for next day delivery and it still isn't here - no arrival, no notification, nothing. I agree with other people's comments on here, they don't care about customers that's... See more

Rated 5 out of 5 stars

I've been using advanced paints for almost 2 years now and they've been a great supplier. Cusomter service is incredible, Luke went above and beyond to help me out with a last minuite next day Satu... See more

Rated 5 out of 5 stars

I was after some paint for a restoration job of a 1970's cycle, and didn't have a clue where to start. Luckily I came across Advanced paints and the Guy I spoke to Luke was absolutely superb. With i... See more

Company details

  1. Paint Manufacturer
  2. Paint shop

Written by the company

Leading suppliers & manufacturers of paints, coatings and finishes for motor vehicles, industrial repairs and more. Wide range of paint colours, aerosols and refinishing products available.


Contact info

3.0

Average

TrustScore 3 out of 5

30 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service and great product

I needed a special code paint that 5 other paint shops could not do, I called Advances paint on Monday morning and on Tuesday evening I got the paint, perfect match, I'm very impressed with the service provided, the lady on the phone was very polite took my order in less than 2 min.

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Awful rude customer service

Hasn’t apologised for sending the wrong colour and even that colour was incorrectly labelled . Customer service is appalling and I am struggling to get my money back . Avoid them like the plague. Genuinely an awful company and one of the worst I have ever had the misfortune of ordering from! Will I ever see my money back ?! Probably not! Customer service Reagan is rude and unhelpful .

9 August 2023
Unprompted review
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Reply from Advanced Paints

We are sorry you feel this way. The product was arranged to be resent when we were made aware of the issue. After agreeing a replacement, you then contacted us requesting a full refund of which we processed through our systems as quickly as possible. We can confirm a full refund has been given. However, if the refund has not appeared please call our team on 01793 614040 and we will look into this immediately.

Rated 5 out of 5 stars

WOW Great Service

WOW, the team at Advanced Paints really pulled out all the stops for us when we were up against it. We ordered a tin of external paint on a next day delivery but unfortunately the delivery didn't arrive. On calling their helpline, Advanced Paints initially advised that they couldn't offer a Saturday delivery, however once they learnt I had a Tradesman booked, they arranged to despatch for a Saturday morning delivery. The team were really friendly and helpful throughout and I would recommend them to others.

28 October 2022
Unprompted review
Rated 1 out of 5 stars

Defective paint and poor customer service

Defective paint and poor customer service. I ordered a tin of 1k enamel paint which hasn't dried after months and months of being correctly applied, and was told by their unhelpful customer service that it was applied incorrectly and that nothing could be done. Please save your time and money and purchase elswhere from a better company

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

There is a great team behind this company! My first time using clostermann paints and I would 100% recommend to anyone in the industry or even someone who's getting into paint. Great prices on professional quality products that helped me achieve a flawless finish. The basecoat was a really good colour match to the original paint code. The advanced paint team supported me throughout my project by answering all my queries promptly and supplying me with a data sheet for every product. I would highly recommend this company not only because of their high standard products, but also their friendly and helpful team. Need more companies like this!

27 April 2022
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS COMPANY

DONT BUY FROM THIS COMPANY - Read on
I have purchased some of their so called "Premium" basecoat. When I sprayed it, after 2 coats large patches of the paint all bubbled up, like it was paint stripper! It actually removed the old existing paint to the bear structure

I contacted Advanced paints and they sent me two documents on "Causes" for paint "so called" wrinkling" These causes they state were just pointing blame to the user. Also, their customer service in dealing with this was very poor

I have been spraying for many years as I restore and paint motorcycle race replicas. So, I have used many paints from various manufactures. I know what is right and what is wrong

Just to confirm I used Advanced Paints 2k primer and their Basecoat Thinner. I was not using any other manufactures products

I had to completely strip down and remove the contaminated paint. I got paint from another supplier and sprayed that with no problems whatsoever. SO JUST AVOID THIS COMPANY

7 December 2021
Unprompted review
Rated 1 out of 5 stars

Painted some damage on my car

Painted some damage on my car, which looked great when 1st done. The paint seems to be the wrong stuff, (I ordered 1k) as it has got big lines and scratches in it over time. It now looks terrible. Advanced paints have ignored my request for help. Not recommended as I have to sand it all back and start again. Loads of time and money wasted. ***Edit I got some 1k paint from a local supplier in May 2022 and repainted it without anhy problem, which suggests the paint Advanced supplied was rubbish**

29 September 2021
Unprompted review

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