Advanced Truck Parts Reviews 

439
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Many shoppers frequently praise the dedicated staff members for being exceptionally helpful, polite, and knowledgeable when assisting with phone orders and finding difficult components. Consumers also deeply appreciate the highly competitive pricing, excellent product quality, and reliable delivery services that consistently keep their heavy commercial equipment running smoothly. However, some customers noted occasional issues and significant unexpected delivery delays when relying on prompt shipping options for urgent jobs. A few other people also felt that receiving incorrect parts or items differing from website descriptions was quite frustrating during vehicle repairs.

What people talk about most

Product

People report positive experiences with product, highlighting that items arrived on time and exactly as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Order

Users describe positive interactions with order, highlighting smooth transactions, helpful staff, and quick... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for being knowledgeable,... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jimmy in parts was exceptional. He went above and beyond to ensure I had the correct part when we needed a new Battery Box lid after ours was stolen! He found the best price possible for the part... See more

Rated 5 out of 5 stars

As a fire department, we reached out to Advancedtruckparts.com for some parts. Once we realized their company was in our area, we visited them in person. All of the employees that we came across were... See more

Rated 5 out of 5 stars

Employee's were friendly, helpful and informative over the phone. Parts ordered came quickly. Although the part that I received was damaged Tony was awesome in helping me get another part to fix damag... See more

Company replied

Rated 5 out of 5 stars

Our diesel fuel injector pump was competitively priced, arrived a day early and was installed without any issues. Upon ignition, the vehicle purred like a kitten and immediately passed all actuation... See more


Company details

  1. Truck parts supplier
  2. also in
  3. Van Accessories Shop

Written by the company

We're about HEAVY duty truck parts. We sell truck parts for most commercial truck & trailer makes out there from Freightliner, Peterbilt, Western Star, Kenworth, Mack, Volvo, International, Utility, Thermo King, and many more. We mainly focus on providing original make parts such as Cummins, Volvo, Detroit Diesel, Paccar, and many more. Still, we also offer our customers more economical replacements for their parts such as TRP, Alliance, Road Warrior, and tons more. We're focused on keeping those parts in stock that other parts suppliers don't want to such as turbochargers, engine control modules, wiring harnesses, DPF / DOC filters, cab & hood mirrors, and tons more. Visit our website today and let us help you find the right part the right away!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(439)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

My CPC unit was stolen and I ordered…

My CPC unit was stolen and I ordered what was the wrong part and quickly order another. I called to return the first part and they caught my mistake and quickly stop payment and refunded my money!!! Excellent customer service and support!!!!

27 October 2025
Unprompted review
Rated 1 out of 5 stars

You prematurely sent this notification…

You prematurely sent this notification that my package had been delivered. According to the tracking number it hasn't even arrived at my local Post office in Pandora. In fact, our mail hasn't even been delivered yet.... So how can you tell me that my package has been delivered when my mail hasn't even gone yet? I was sent on a wild goose chase looking everywhere for that package thinking, maybe it got delivered to the wrong house! Not happy.

13 October 2025
Advanced Truck Parts logo

Reply from Advanced Truck Parts

We’re very sorry for the confusion and frustration this caused.

Delivery notifications are typically triggered automatically based on carrier tracking updates. If you received a “delivered” notification before your mail had even run — and tracking didn’t yet show arrival at your local post office in Pandora — we completely understand why that would send you searching and thinking it may have been misdelivered.

That’s not the experience we want for our customers. When ordering semi-truck or heavy-duty truck parts, you should be able to rely on accurate shipping updates without second-guessing where your package is.

We would recommend continuing to monitor the carrier tracking directly, as sometimes scans can be delayed or prematurely updated. That said, we’re happy to review the tracking details on our end as well. Please reach out with your order number so we can look into it and, if needed, contact the carrier for clarification.

We apologize again for the unnecessary stress this caused and appreciate you bringing it to our attention.

Rated 4 out of 5 stars

The part was good

The part was good, it was suppose to deliver overnight but it took 4 days to receive the part ordered it Thursday and didn't receive it until Monday right at 7 o'clock

9 October 2025
Unprompted review
Rated 5 out of 5 stars

good service

Had an part that was really hard to find! Received quickly and was able to put unit back in service!

29 September 2025
Rated 1 out of 5 stars

Shipping is horrible

Shipping is horrible

2 October 2025
Advanced Truck Parts logo

Reply from Advanced Truck Parts

We’re sorry to hear that your shipping experience was disappointing.

We understand how important fast and reliable delivery is — especially when ordering semi-truck and heavy-duty truck parts that may be needed urgently. Delays or transit issues can be incredibly frustrating, and that’s not the experience we want our customers to have.

If you’re still waiting on an order or experienced a specific delivery problem, please contact us directly with your order number so we can review the shipment details and see what happened.

We appreciate your feedback and are continuously working to improve our shipping processes and carrier performance.

Rated 1 out of 5 stars

Still have not got part shipping with…

Still have not got part shipping with usps is horrible

29 September 2025
Advanced Truck Parts logo

Reply from Advanced Truck Parts

We’re sorry to hear your part still hasn’t arrived. We understand how frustrating shipping delays can be — especially when you’re waiting on important semi-truck or heavy-duty truck parts.

While USPS is a third-party carrier and transit times can sometimes vary, that doesn’t change the fact that you need clear answers and your part delivered promptly. We’d like to review the tracking details and see what’s happening with the shipment.

Please contact us directly with your order number so we can check the tracking status and, if necessary, open an inquiry with USPS to move this forward.

We appreciate your patience and the opportunity to look into this for you.

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