Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.
Rang up spoke with a lady called Katie I wasn’t sure what to do regards my car. Katie talked me through everything very helpful and professional she went through my options and sent them by email no p... See more
Dee expressed professionalism and empathy for an end of term account. He turned this situation around with empathy making me feel like a valued client and provided a perfect solution. He's a credi... See more
Company details
Written by the company
Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.
Contact info
Grimsby, United Kingdom
- info@advantage-finance.co.uk
- advantage-finance.co.uk
4.8
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waisted my time not helped
Waisted my time not helped
Rubbish service
27 August 2026
Unprompted review
Reply from Advantage Finance
We’re sorry to hear about your experience.
If you would like to discuss this further, please contact us on 01472 586325 or via Complaints@advantagefinance.co.uk.
Kind regards,
Advantage Finance.
Cadey from advantage finance was very…
Cadey from advantage finance was very happy full happy to help me nothing to much trouble my issue sorted perfect service.
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Katie helped get a worry off my mind…
Katie helped get a worry off my mind very polite and helpful thanks again Katie your a 🌟
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Excellent customer service from Katie
Needed my direct debit details changed due to an unexpected bank account closure. Spoke to Katie, who was very helpful; updated my details and offered assistance with anything else. All done in quick fashion too.
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that Katie delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Katie.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Very polite and issue dealt with very…
Very polite and issue dealt with very quickly.
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Aaron was very helpful and knew exactly…
Aaron was very helpful and knew exactly what I needed to do
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Excellent Service Once Again – 5 Stars!
I can’t recommend Advantage Finance highly enough. This is the second time in the last few years that they’ve arranged car finance for me, and once again they were absolutely brilliant.
The whole process was straightforward, professional and stress-free, and they kept everything moving efficiently from start to finish. It’s great to deal with a company that genuinely knows how to look after its customers.
I’ve been really impressed with the service on both occasions and wouldn’t hesitate to use Advantage Finance again or recommend them to anyone looking for car finance.
Excellent service once again — thank you Advantage Finance! ⭐⭐⭐⭐⭐
26 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Brilliant and easy to deal with and had…
Brilliant and easy to deal with and had all paperwork sorted very quick so I could get my new car 10/10
25 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Very helpful and and informative
Very helpful and and informative, very polite and thoroughly answered all the questions I had
25 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Katie was very helpful and understanding
Katie was very helpful and understanding about my situation from start to end. I felt no judgement at all and Katie put my mind at rest and I have now one less thing to worry about. Amazing service Thankyou
25 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Katie receives your kind words.
Kind regards,
Advantage Finance
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and done all she could to try and help me
21 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Aaron was incredibly professional…
Aaron was incredibly professional throughout our call today. He showed real understanding of my situation and maintained a non judgemental attitude for the duration of the call. He offered me various options showing concern for the impact each option may have on my financial situation going forward to ensure any option I chose was affordable and mean I would not incur any financial hardship. Genuinely lovely, polite and professional young man. A credit to Advantage. Thank you Aaron for your help today
24 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that Aaron delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Aaron.
Kind regards,
Advantage Finance
Beth was really efficient and answered…
Beth was really efficient and answered all my questions and even added in a valuation for my vehicle ! Most impressed thanks Beth 👌
24 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Beth receives your kind words.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Talking to the staff what's good and…
Talking to the staff what's good and they really help me out by explaining everything. It really helpful
22 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
With thanks
Katie was very helpful in what is a difficult time for me. The information I was given was clear and concise and delivered with a friendly tone, this matters right now.
Thank you
22 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Katie receives your kind words.
Kind regards,
Advantage Finance
very helpful really lovely ladie I…
very helpful really lovely ladie I talked to i felt no pressure at all
21 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Easy to deal with
Easy to deal with, and sorted my payment in no time
21 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Mandi was very helpful and pleasant:)
Mandi was very helpful and pleasant:)
21 August 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.