Adventure Outdoors Reviews 

34
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

We purchased roof racks in early July , they charged our visa and we have not heard anything since . We have called every phone number, emailed, used the whats app as they suggested and we have been t... See more

Rated 5 out of 5 stars

Adventure Outdoor is the best place to shop for roof racks! Uzzi and the entire team go above and beyond to make sure you find exactly what you need. Their service is exceptional, and they take great... See more

Rated 1 out of 5 stars

Constantly advertising cargo boxes that he doesnt have. Pretended to have 1 for me, stalled for a week and then told me he sold it to someone else. Very dissapointed with the bait and switch

Company replied

Rated 5 out of 5 stars

Kudos to Uzzi at Adventure Outdoors for a very positive roof rack and cargo box buying experience! After initially pricing the items I needed around the usual rack shops in around town I was fortun... See more

Company replied

Company details

  1. Sports Equipment Rental Agency
  2. Bicycle hire shop
  3. Outdoor clothing and equipment shop
  4. Outdoor sports shop
  5. Water sports equipment rental service

Written by the company

Adventure Outdoors provides affordable premium outdoor equipment for rentals, guided tours, and sales. Our services extend to renting standup paddleboards, ebikes, cargo roof boxes, and soon-to-come escooters.


Contact info

3.2

Average

TrustScore 3 out of 5

34 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(34)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

9 January 2023
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Reddy, thank you for your kind review. We are very glad that you had a 5 star experience. We are looking forward to hearing from you in the near future

Rated 5 out of 5 stars

Saved a Bundle AND got Great Service at Adventure Outdoors In Surrey

Kudos to Uzzi at Adventure Outdoors for a very positive roof rack and cargo box buying experience! After initially pricing the items I needed around the usual rack shops in around town I was fortunate to stumble upon AO.
Do yourself a big favour and drive out to Surrey (easy to find and not far past the Patullo Bridge) and you will be very glad that you did. I figure I saved around $700 off my rack and box combo. Uzzi was extremely helpful throughout the process and also drove all the way out to North Van to assist me with the installation as well.
Highly recommended!!!

7 January 2023
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Fred, thank you for your kind review. We are delighted to hear that you had the service that you deserve. We stand behind our customers and products, and back it up with our service. We are happy to be of service to you and your referrals. Looking forward to hearing from you 🌞

Rated 5 out of 5 stars

products are good

products are good, service is even better.

2 January 2023
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi Huaqing, thank you for your kind review. We are delighted that you like our products and services. Please don't hesitate to reach out to us if you need any additional assistance 🌞

Rated 5 out of 5 stars

I had bought my first ebike from them…

I had bought my first ebike from them had a great experience in getting it.The service they provide was excellent and they were very supportive as well

15 December 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Anirudh, we mean it when we say we are here for you. Thank you for sharing your experience. We hope to see you back soon 🙏

Rated 5 out of 5 stars

Great product and awesome service

Great product and awesome service. Convenient ang satisfying experience! Highly reccomemded!

13 December 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Christopher. We appreciate you taking your time out of your precious day to leave us a review. We always love hearing from our valued supporters. We are hoping to see you again soon. Please feel free to reach out anytime! 🌞

Rated 5 out of 5 stars

Thule Motion XT XL

Purchased Thule Motion XT XL. Great product! Highly recommended. Being out of town, all my request were provided. Pictures and video. Excellent product and even delivered to my sister's place since I am from out of town. Highly recommended company. Professional customer service

1 December 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi Blue, thank you for your kind review. We are very happy to hear that you got all of the information you needed to make an informed decision. We're here again when you need us. Looking forward to see you when you're in town :)

Rated 5 out of 5 stars

Great products, even better service!

5 star service that goes above and beyond! Uzzi has been a pleasure to talk to and work with! Even though I ran into some scheduling problems with my trip, Uzzi was kind enough to work with me and find a new work around the schedule of my roof box rental to save my scheduled vacation. Top notch guy, awesome service, and quality products. This is my first time renting gear with Uzzi and Adventure Outdoors but definitely not the last. Thanks again!

1 October 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi Paul, we are so happy that you have had an outstanding experience. Our motto is to provide a 5 Star Service to everyone, and you certainly deserve it. We are looking forward to serving you in the near future 🌞

Rated 5 out of 5 stars

Very good service

Very good service, I love my board

22 September 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi Eva, thank you for sharing your review. We are very happy to hear that you got what you deserve, the best! Please feel free to reach out anytime! Looking forward to hearing from you and your relatives 🌞

Rated 5 out of 5 stars

I purchased 4 life jackets for an…

I purchased 4 life jackets for an upcoming camping weekend with a good friend and in talking with Uzzi, he took the time and made arrangements to actually come to me to drop them off.

The quality of these are Coast guard certified and the quality is amazing!

In my professional opinion as a business man, the customer service was top notch, the price couldnt be beat and having a focus on the companies target market nailed it. I couldnt be happier and plan to do business with him going forward due to his exceptional work ethic and integrity ...

Well done and will gladly refer to anyone wanting quality and cost effective solutions for outdoor adventurism

15 September 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Christopher

Thank you for your kind review. We really appreciate you taking the time out of your precious day to share your experience with the world.

We cannot wait to serve you and your relatives for your future sporting and outdoor rentals and purchases. Please reach out to us if you have any questions, we are always here to help.

Rated 5 out of 5 stars

Uzzi has been very helpful and is very…

Uzzi has been very helpful and is very knowledgeable with his products. Price is unbeatable and he helped me with a very good price on a product. It’s all about customer service with Uzzi nothing less. 100% will purchase with them again.

6 September 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Carl, we are very happy to hear you've had a 5 star experience. Our team is dedicated to serving you at your convenience. We hope to see you back soon  🌞

Rated 5 out of 5 stars

Pricing is good

Pricing is good, prompt communication

3 September 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hello Tracy, you are very kind with your review. We appreciate sharing your experience and are glad with the service you received. We hope to see you back soon 🌞

Rated 5 out of 5 stars

One of a kind customer service!!!

This business is extremely customer service oriented, they are very professional and flexible and aim to satisfy whatever needs and wants you may have. Uzzi was my sales adviser and he went out of his way and made sure I got what I wanted, in my case it was a Thule Alpine roof box rental for about 1.5 weeks. I also got a small gift for renting with Adventure Outdoors! The night before my trip he even offered to drop off the roof box at my house so I didn’t have to drive all the way to their storageplace to pick up. No matter what issues arose, he had a way to quickly resolve them while maintaining my trust. Unfortunately I didn’t end up renting the box because the roof rack I tried to install ended up damaging my car, so even when I had to cancel my rental last minute, he was very understanding and even helped me by giving me advice! I will definitely come back to Uzzi and this business for my future travelling needs because there isn’t another place that will go out of their way like they do!

1 September 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi Henry, you are very welcome. Thank you for your continued support and thoughtful feedback. We are excited to read reviews like yours and motivated to continue serving the outdoor community. We hope to see you soon 🌞

Rated 5 out of 5 stars

Highly recommended!

My group and I had a wonderful time at the beach with these great quality SUPs! The owner is also great with customer service and their philosophy of benefiting customers with the rent to own program. I’m definitely going to use their outstanding equipment and service—you should check them out! The quality of equipment, customer service, and price are outstanding!

31 August 2022
Unprompted review
Adventure Outdoors logo

Reply from Adventure Outdoors

Hi, we thank you for taking the time to share your review with us. We are adamant about providing quality service and products while giving back to our community. That is only possible with your help. Please don't hesitate to reach out anytime! 🌞

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