Adventurekings Reviews 408

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I love leaving a positve product review where possible so I absolutely must do so, regarding the Kings 12V 200Ah Deep Cycle Lithium LiFePO4 Battery. Absolute game changer. For years I've been consta... See more

Rated 2 out of 5 stars

We brought the MT2 trailer back in July 2023. Now to be told by multiple people that the trailer section is no longer and went into liquidation?? Tried to call multiple times in the last 5mths to f... See more

Company replied

Rated 5 out of 5 stars

Quick and Easy Online purchase...however You can stand at the Pickup Counter for 20 minutes before someone comes along to Serve you - not as efficient as it was to Pick Up in store - perhaps Adventur... See more

Rated 5 out of 5 stars

Website is excellent to navigate, payment easy! Info emails forthcoming and delivery a breeze. Only downside is the tracking isn't up to date and Oi could find on the initial order where I could leave... See more

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3.9

Great

TrustScore 4 out of 5

408 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Because it was wrong thing I got and…

Because it was wrong thing I got and was told get store credit and 10% to put back on shelves that not right

4 March 2025
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Reply from Adventurekings

Hi Diane,
Thank you for your review and feedback on our returns policy, as while we do have it posted on the door, counter, on your proof of purchase and on our website, we understand that while breezing through checkout it may get missed.
Kind Regards, Rachael

Rated 1 out of 5 stars

Site said product was in stock when…

Site said product was in stock when ordered took almost 10 weeks to deliver.made an enquiry told 2 thousand unit were on back order

25 February 2025
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Reply from Adventurekings

Hi there,
Thank you for taking the time to leave us with this review and for providing your input. We do apoligise for the inconvenience caused and the delay of getting the items delivered to you. We are happy to hear that this has now been resolved and delivered.
Kind regards, Rachael

Rated 1 out of 5 stars

after not getting any poles with single…

after not getting any poles with single swag, had to make a 5 hour return trip to pick up poles that were missing, to get home and realise they gave me poles to suit double swag not single, so missed out on camping trip and had to still pay $80 for the site ggggggggggrgrrrrrrrrrrrrrrrrr

25 February 2025
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Reply from Adventurekings

Hi Jamie,
Thank you for your review and for providing us with this feed back. We do apologise for the inconvenience caused, this is not what we wish for our customers. It does assist us in highlighting the areas we need to work on.
Kind regards, Rachael

Rated 2 out of 5 stars

Hmmm

Hmm. Having my money for 6 weeks before I received the product, I certainly won't be ordering from kings in a hurry. I get it that the product went to back order, but you gave zero communication, didn't call back from a phone call and your website tracking doesn't work.

10 February 2025
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Reply from Adventurekings

Hi Grant,

Thank you for taking the time to leave this review and feedback, we're very sorry to hear that you had not been aware of the preorder at time of purchase and are greatful for bringing this to our attention so that we can use this to further refine our customer experience.

Regards, Andrew

Rated 2 out of 5 stars

We brought the MT2 trailer back in July…

We brought the MT2 trailer back in July 2023.
Now to be told by multiple people that the trailer section is no longer and went into liquidation??
Tried to call multiple times in the last 5mths to find out what's going on, and if there is still "warranty" ?? The call centre is useless and keep saying we will have someone call you, or they just don't answer at all. This is getting frustrating, I've already had to replace the struts on the RTT and have the awning replaced due to poor stitching 3mths after getting the trailer. What happens if my suspension fails?

4 October 2024
Unprompted review
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Reply from Adventurekings

Hi Kat.

Thank you for taking the time to leave this review, we're very sorry to hear that you may have had a negative experience with our team, while we haven't yet been able to confirm details on this experience, if you do find a moment to reach out please do not hesitate to do so so that we may assist.

Regards, Andrew

Rated 1 out of 5 stars

It took nearly two months to receive…

It took nearly two months to receive the order.

5 February 2025
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Reply from Adventurekings

Hi Norm,

I sincerely apologise for the delay in receiving your order and I understand your frustration.

I can see upon your call our team were able to assign this stock to an alternative warehouse to get this dispatched out to you.

Regards, Courtney

Rated 1 out of 5 stars

I ordered and paid for a rooftop tent…

I ordered and paid for a rooftop tent with a mount for a solar panel. I picked up the tent, but the mounts were not provided.

3 February 2025
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Reply from Adventurekings

Hi Nathan,

We do apologise that you have not yet received your crossbars. I have reached out to you so we can organise the collection of these items.

Regards, Courtney

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