adventuresinfurniture.com Reviews 4

Terrible. We ordered a table from Adventures in Furniture. Unfortunately, they delivered the wrong colour (table top and legs). We were assured by the operations team that a correct one was reordered. After a lot of chasing and 3 months, the new table was delivered, again wrong. We asked for a refund. Their operations team is a joke.

Vincent is incompetent. Kept blaming the factory even though he assured us he personally confirmed the second table was the correct one once it had arrived in the warehouse. If I was the owner of this store, I would fire him straight away.

I cannot recommend to buy anything at this shop at all. I got a damaged table delivered more than 5 months ago for which I had paid more than 3000 GBP. Customer service is absolutely not helpful - they seem to not care at all. I neither got a replacement nor a refund so far. Absolutely disappointing!

The sales staff in the Chiswick store are extremely pushy and rude. We knew the product we wanted to order as we had looked on-line but wanted to see it first. The assistant was extremely pushy and once she knew we were likely to order, she wouldn’t leave us alone. I asked her if she could give us 5 minutes and she just came straight back with the card machine and stood at my side until we placed the order. I visited the store once more to check on delivery and find out how to look after the furniture but once they realised I wasn’t visiting to make a purchase, I was completely ignored and they didn’t want to talk to me even though I was the only customer in the store. We’re very happy with the furniture we ordered and delivery/assembly was good. Just the sales people let the whole experience down sadly

The company is fairly customer focused, but the product - at least the near £4000 sofa I bought - is poor. You only discover how good a sofa is when you live with it for a while. I discovered that the seat pads are poorly constructed, leaving deep depressions that never bounce back. And of course, only the frame is covered by warranty.