Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
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See what reviewers are saying
We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Unit 3 Palmers Road Industrial Estate, PO10 7DH, Emsworth, United Kingdom
- 01243 377921
- yasmin@adwilliams.net
- adwilliams.net
4.3
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, very friendly and very quick service thank you especially Sian
25 October 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Happy to recommend and use again
Good communication with the office on the repair progress. Driver (C) who brought the courtesy car was a pleasure to deal with.
Car delivered back within expected time frame, it was nicely valeted and with the fuel replaced.
Only improvement would be the courtesy car could do with replacing, found it quite unpleasant to drive.
1 November 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
First class workmanship
First class workmanship. A recommendation by the KIA dealership. Even delivered to my door!
1 November 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I’m very impressed with this garage
I’m very impressed with this garage, Communication was spot on.My car was dropped off to my house and they even valeted it for me would recommend
1 November 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great service and fast work
Great service and fast work. Couldn't fault them after we totalled our bumper on our mini and had to replace it along with the rear lights.
Work got done in 2 days and was offered a courtesy car too.
When the job was done they gave it an outstanding valet !!
You can't ask for more than that!
1 November 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great experience
Mark was great when picking up and delivering my car. The work competed was fantastic and everyone I dealt with was super helpful and kept me in the loop at all times - very happy.
1 November 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Helpful
Helpful, polite and courteous, a real asset to A D Williams and a reason I'd be happy to return to this site!
1 November 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Unprofessional at best
Forced to use this company through insurance after my car was crashed into whilst I was stationary.
- Told couldn’t book in for 2 weeks as had to order parts (despite only seeing pictures)
- When I dropped off, told it would take 7/8 working days as they had to order the parts
- Car returned in bad state. Obviously no QC.
- Drivers door trim hanging out. When I pointed it out, the attitude I was given I was made to feel like I was being fussy.
- Long scratch along offside rear quarter. Same attitude. Staff returned to their office and checked their photos when dropped off. Agreed if I would waste my time to come and drop it down to them for them to repair (it would only take 5 minutes). Again made to feel I was being fussy and now my time has to be wasted to fix their shoddy work.
NOT A SINGLE WORD OF APOLOGY FOR DAMAGING MY CAR AT ANY STAGE
- Nearside rear alloy wheel scratched from their wheel gun and also chipped and scratched around the wheel. They sent their original photos which showed no damage. I sent detailed photos showing the damage and asked for them to show me on their photo where the damage was. Oddly they stopped replying at that stage.
Have photos/evidence to support
31 October 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Great customer service
Great customer service. Easy to communicate.
Smooth and quick service. Professional team
25 October 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great service
Great service, great communication.
The garage fixed the damage to our car in excellent time and I was informed of what was happening at every point.
I really could not have asked more from this garage!
31 October 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Efficient service
Efficient service, excellent communication and good customer service from Lorena. Thank you
30 October 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Excellence all round!
Excellent service and fabulous repair. Really thrilled with all communications as kept up to date with progress of repair throughout. Pick up driver and drop off drivers couldn’t have been nicer or more friendly.
24 October 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Quick and professional service
Quick and professional service. The car looks like new - I’m thrilled with the repairs! Lauren and Kirsty couldn’t have been more helpful and kind - thanks so much everyone!
31 October 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
A D Williams were professional and very…
This company was on the ball. They contacted me straight away after I reported my car accident. They explained the procedure and the breakdown truck arrived exactly when they said it would. Afterwards I got an email showing all the parts of my car that were damaged and that it would be written off. I also got a call to ask if there were any personal items I needed to pick up. A D Williams were professional and very helpful - I can’t fault their efficiency at every stage. Also sensitive to what is a rotten experience. I would give them 10 stars if I could!
30 October 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great work completed
Great work completed. Only fault I could say is that I had to chase up my paperwork a couple of times but overall very satisfied with the work.
22 October 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They understand tomuch !!!!
22 October 2024
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
I couldn't be happier with the service…
I couldn't be happier with the service I received! The team was incredibly professional, keeping me informed at every step of the process. Their app for tracking updates was not only accurate but also exceptionally well-designed, making it easy to follow along. Despite the unfortunate break-in to my car, AD Williams handled everything smoothly and made the experience stress-free. Great job on both the technology and outstanding customer service. Thank you!
29 October 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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