Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
it took over 7 weeks and numerous calls for the insurance company to deliver the car to the right place.it then only took AD Williams 48 hours to forward their quotation. with Lauren in particular kee... See more
Company replied
I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Unit 3 Palmers Road Industrial Estate, PO10 7DH, Emsworth, United Kingdom
- 01243 377921
- yasmin@adwilliams.net
- adwilliams.net
4.3
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car repair and paint work
My experience with Guy was nothing but professional.; he was approachable and he explain things to me regarding my car repairs in details very thorough and knowledgeable. Good job on the car as well.
15 January 2025
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Excellent service, exceptional staff
From the initial call, to taking the photos, booking the collection, providing a courtesy car, doing the repair and delivering my car back to me.. the whole team were exceptional.. friendly, knowledgeable, and professional. Repair was completed within the 5 days originally advised, and far cleaner than when they picked it up!! Have a 3 year warranty on the repair too!! Thoroughly recommend - thank you Paul 😜
28 January 2025
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
very professional finish
Very very professional finish, very helpful and they did look after the car.
21 January 2025
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent customer service
Excellent customer service! I can't fault the company or workers; my car was picked up and delivered back! very happy with the work carried out, my grey golf looks like the day i got it. thankyou to all the team and people who dealt with myself.
14 January 2025
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Excellent job and customer service
Great service from all or your team, from collection to redelivery. Car was returned and looked amazing, after having two accidents in 4 months, neither, I add, were my fault. Was so easy to deal with your team, especially Simon who was always available and kept me up to date on progress. Emily was also a little star. Thank you guys
6 January 2025
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
My initial contact was with Sian who…
My initial contact was with Sian who was very helpful and updated me regularly. The driver, Guy, was courteous and friendly. Overall a good experience. Thank you
10 January 2025
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
We brought our car in with a major side…
We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep costs low. They even arranged to take it for its MOT which we passed as a result. It was beautifully valeted. I cannot speak too highly of their customer care. Our car was not an expensive model, but in difficult economic times they worked hard to ensure we could keep it going without refusing the job or hiking costs. If you need a job doing, do not hesitate to use them. Absolutely excellent.
17 September 2024
Reply from AD Williams
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I damaged my car at the side rear on…
I damaged my car at the side rear on both sides,scraping the paint.
AD Williams repaired and painted the problem to a first class job
I couldn't have been more pleased,you wouldn't even know where the damage was.
And they even Finished the job professionally by cleaning my car inside and out
Can't praise them enough, totally recommend them
2 December 2024
Unprompted review
Reply from AD Williams
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
All the staff at A D Williams were…
All the staff at A D Williams were helpful, professional and patient to answer all questions.
11 December 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I wish I could rate them higher!
I wish I could rate them higher!! Amazing customer service, everyone I spoke with was friendly, helpful and caring. They dealt with my situation incredibly quickly and answered any query I had. They made the experience as smooth as it could be and fixed my car within the time frame they gave. I was given a great courtesy car and they did the absolute most to help. I can’t fault them in any way my car looked brand new after and I’m so grateful to them for going above and beyond. Thank you so much!!
29 November 2024
Reply from AD Williams
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
High quality work and quick turnaround
Excellent repair and completed in a short time frame. Small problem on delivery was quickly fixed. Highly recommended
10 December 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Customer service
I found that from the moment I received a phone call regarding my car going into the garage to be fixed that communication was brilliant, and the service carried out was more than I expected.
9 December 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very efficient
Very efficient, very polite and helpful
A all round excellent service
17 December 2024
Unprompted review
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
More professional and experienced than…
More professional and experienced than most of the others
6 December 2024
Reply from AD Williams
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Communication was excellent and it was…
Communication was excellent and it was easy to provide the information needed for the repair. Our car was collected on the Wednesday and back fully repaired by the Friday. An excellent service from the staff in the office to the drivers delivering and collecting the cars.
13 December 2024
Unprompted review
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great communication from the outset and…
Great communication from the outset and a very prompt repair. First class job all round.
11 December 2024
Reply from AD Williams
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.