If you don’t speak Spanish, this is not an insurance company for you. You call them and ask for an English speaker and they say one will call you back. But they never do. You use their W... See more
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See what reviewers are saying
First insurance company that earned my trust. Assuming how problematic it was in my hometown to get good insurance, in Spain, I believed it wouldn't be much different. Aegon proved me wrong especially... See more
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Our whole family has commecial health insurence at AEGON. After visit of doctor in Spain and need of some special examination you get tarjeta (a piece of paper) that must be authorized by Aegon. It c... See more
Company replied
The authorisation staff are very efficient and speak perfect english. The hold time to get through was short and everything was explained clearly. No problem recommending Aegon for providing health In... See more
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Company details
Written by the company
En Aegon Seguros trabajamos en España para acompañar a nuestros clientes en la protección de su salud, su bienestar y su tranquilidad económica, con seguros de salud, vida, ahorro y jubilación. Desde este perfil de Trustpilot puedes conocer opiniones sobre la experiencia con Aegon: la atención recibida, la facilidad de contacto, las autorizaciones médicas, el área cliente, las gestiones relacionadas con la póliza y los servicios asociados al seguro. Leemos y respondemos todas las valoraciones porque nos ayudan a seguir mejorando. Agradecemos las experiencias positivas y, cuando se nos traslada una experiencia negativa, solicitamos la información necesaria para localizar su caso concreto y revisarlo con el equipo correspondiente. Nuestro objetivo es ofrecer una atención clara, cercana y útil en casa gestión.
Contact info
Vía de los Poblados 3, 28033, Madrid, Spain
- +34 915 63 20 00
- cdmarketing@aegon.es
- aegon.es
3.8
Great
6K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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The worst experience ever
The worst experience ever. I have purchased Reembolso package, where it is written, that company compensates 80 percent of any doctors or procedures outside the insurcance list.
However, when i needed this reimburesement, especially during the quarantine time, they just say that my doctor visits and opertations cannot be covered, even when it is included in my contract, maybe from their side they have other, with my signature.
They also work with Santander bank, where workers make you purchase this insurance with threatening, that you cannot open a bank account without it.
I know i am from outside EU, asian muslim and can considered not equal to human, but if i have money, it doesnt mean that you can scam me anytime you want.
They dont even have english customer support, or at least it is impossible to reach them. STRONGLY not recommended, if i would have equal rights with locals i would go to the court or police, but unfortunately i cant.
25 June 2020
Unprompted review
Reply from Aegon Seguros
Hello, we are trying to contact with you in order to clarify the situation. We will try again, thank you.
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