Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more
Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more
Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more
Company replied
Company details
- Satellite Communication Services Provider
- Gutter Cleaning Service
- Locksmith
- Security System Installer
- Telecommunications engineer
Written by the company
Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!
Contact info
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Alma
Excellent service from Alma, fast installation friendly and no mess would definitely recommend
23 January 2025
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir/Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Services
Lynden was very proficient and…
Lynden was very proficient and professional. Quickly diagnosed the issue and rectified it. Competitive prices.
21 January 2025
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Services
a reliable aerial
I made contact with Michael in November. He came and added a booster to my aerial, although he warned that it may not be enough; he recommended a replacement for the aerial.
On 6 January I called him back as the booster had not improved the reception and he came the following day and installed a new aerial. I am very pleased with result.
7 January 2025
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Services
Very pricey and not clear about the…
Very pricey and not clear about the VAT! Just include the vat in the quoted price!!
Overpriced parts.
Install was ok but wouldn’t use again or recommend.
7 January 2025
Unprompted review
TIMEWASTERS
TIMEWASTERS! Called Sunday and was advised an engineer would be out Monday a.m. and would call between 8-9am to confirm time slot. Received no engineer call by 10am so called back and was advised I was still in for a.m call and engineer would be in touch shortly. By 12.30pm, still no call so phoned again and this time was put through to engineer called Paul. He said he was under pressure as someone had called in sick, but would juggle things his end and get to me by 2pm. Still no engineer visit by 3.15pm so called back and yet again advised an engineer would be with me and would call me back. An engineer did eventually call (said his name was Paul but was insistent he hadn’t spoke with me earlier that day, so they either have two engineers called Paul or someone’s lying) Not only was he rude, but the price given previously seemed to have doubled! I thanked him for wasting my time and told him to forget it. Called another company who were a joy to deal with, arrived when they said they would and fixed the aerial for half the cost of the second quote given by ‘Paul’ @ Aerial Express and Satellite. Despite what they claim, my experience of Aerial Express and Satellite is that they DO NOT TURN UP ON TIME AND CAN MOST DEFINITELY BE BEATEN ON PRICE! My advice is steer clear of these cowboys
***UPDATE*** just received a reply…on 23/6/26!!…over 18 months after my email slating them for not turning up in December 24! 🤯 Steer well clear people, they are definitely not a company you want to be dealing with
16 December 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.
Thank you for bringing this to our attention.
Sincerely,
Aerial Express
Time wasters
I telephoned on Monday to make a booking, I was advised that I would be called Tuesday morning to confirm a time, had a call midday Tuesday to say not available today, would call on Wednesday to give to let me know what time they would arrive in the afternoon, nobody arrived, they made another appointment for Thursday morning, I telephoned them at 13.30 and was told someone would come back to me, nobody did, I have just telephoned them again and was told it's too late today we can phone you tomorrow with an appointment for Friday, to which I replied don't bother.
Is five days waiting for a fitter to do a thirty minute job what you classify as EXPRESS.
Your company is a joke.
12 December 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.
Thank you for bringing this to our attention.
Sincerely,
Aerial Express
About one hour
Came the same day fitted in about an Hour fitter was very pleasant and helpful Many thanks
Denis
13 November 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Denis Revell,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Very quick response
Colin arrived promptly, and worked well. He installed a new aerial, and sorted the dish. He explained everything, and was very polite. However, maybe this firm is a wee bit pricey!
9 October 2024
Unprompted review
was very happy with this service.
9 October 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
A very efficient company
A very efficient company , I phoned in the evening and got an appointment the next day , arrived on time . The technician was very helpful and sorted our problem with no fuss , very polite and professional.
I would recommend.
9 October 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Same day call out
Same day call out, which is what I required.
The repair man attended to my home I asked him to check & remove the reflector plate on the aerial, which he did, he also checked the aerial & fittings.
All good & no complaints
9 October 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Very efficient
A pleasant young man who explained what he was going to do and the cost. He was very tidy and made a good job, highly recommend this company.
16 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Chris was prompt
Chris was prompt, knowledgable and the job was done in no time. The tv was checked and he kindly updated before leaving. He explained clearly the process of receiving the receipt's. I would highly recommend this company.
11 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir/Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Fast efficient trouble free service.
Our aerial equipment went down on a Friday afternoon, and we despaired of finding a contractor who could call that weekend. But this company were able to fit us in on the Saturday. The engineer arrived within the arranged time window, carried the required parts, and completed the repair that visit. He was courteous and efficient, and processed the payment at the time.
7 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Given 4 stars 🌟 as knocked one off as…
Given 4 stars 🌟 as knocked one off as this was the third appointment made, but not this engineers fault he was great sorted problem out a fabulous tv picture now , polite considerate a good job done.
7 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
I've needed a new arial fitted
I've needed a new arial fitted for some time now.
I have put this off due to silly quotes from other companies.
I am very pleased with the work carried out and all the communication I had every thing explained to me before I made my choice.
I'm very glad I went with the company and would recommend to anyone needing the service.
I'm definitely going to call as need an arial for my daughters room.
28 August 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir/Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Excellent Service and Response Time
Excellent service with a really quick response time. Adam, a very polite nice guy, was my tech and sorted the problem very quickly so thank you.
5 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
The engineer John was very polite and…
The engineer John was very polite and explained how the box works very clearly,everything installed with minimal mess
5 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Prompt Service.
I contacted Aerial&Satellite express to get my tv wall mounted, and within 4 hours it was up on the wall.
The engineer was kind enough to tune the tv in for me.
I have no problems recommending them.
2 September 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
Excellent and speedy service
Excellent and speedy service - called in morning and engineer onsite just after lunch. Problem diagnosed quickly and resolved within half an hour. Engineer re tuned system and ensured all working before leaving.
Cost (somewhat on the high side!) was agreed before repair progressed.
Overall impressive service.
27 August 2024
Unprompted review
Reply from aerialandsatelliteexpress.co.uk
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Aerial Express
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