Aeroflux Reviews 

great company! will definitely order again!

I placed an order and it said 2-5 days free delivery it has been more than 10 days now and they don’t respond on time and tell you what the hell is goin go on. They have taken my money and gone.

Item didn’t work but offered a full refund immediately

Received bench / straightforward to assemble and support team have been responsive throughout

I have tried lots of different knee support and braces and they haven’t made a difference. I saw Aeroflux advertised on Facebook and after reading the reviews decided to order. Thinking probably it would be a waste of money again.
Tried them on both knees to walk 17 miles. (I am training for a 30 mile walk)
One knee was hurting a little but I adjusted the strap which I had closed too tight. After that had no problems at all. Instead of dreading walks now I look forward as I know I won’t have any pain in my knees.
Would definitely recommend!! And not too expensive either.

Late delivery of a Children's Fort Build Kit. Damaged on arrival and poor customer service to secure a refund.
Aeroflux requested pictures which were sent. Then offered full refund if i posted back or partial refund for me to keep. I opted for full refund and product was sent back via Royal Mail tracking (at my cost). They received on 19th Jan and since then a series of contradictory automated emails/excuses has resulted in 'radio silence' and no refund. Had to go via bank to secure the refund. By far the worst customer experience ever on top of substandard product.

Swift delivery of my product and great customer service.

Item received promptly, and my query was dealt with efficiently. I was very satisfied with the service given.

Excelent contact with customer service. Quick delivery, nice quality and look of the product. So happy to use. Couldn’t wait to come.

Terrible company bought a karaoke machine for my daughter , one microphone didn’t work. Tried to return it they wanted a video. Video would not send they kept asking me to send all these links , I could not do . Offered to send a WhatsApp video . Asked them to just have it back so they can see it’s faulty .
Just don’t bother with them !! Go straight to Amazon for better help and that’s saying something !!!!

Great company customers service is excellent.

The den building kit was really poor quality and was absolutely not fit for purpose.

I couldn't return the item because of the delays in them coming back to me and the time for postage so only got 40% of my money back.

They offer £5 Amazon vouchers for good reviews. So any positive reviews are suspicious.

This is a dropshipping company. Customer service is non existent. Most products can be found on AliExpress a great deal cheaper and you have better protections.

I returned item and never received a refund. They ignored my emails with regards to this. Now they have the item which was delivered back to them ( I had tracking) but have kept my money. I'm going to report this company.

This is a dreadful company. The product is inferior to others in the market. One of the most awful customer services I have come across in years.

Poor quality, does not reply to emails.

I bought a knee support which broke after 60 days of use. The company refused to replace the item as it was over 30 days. 60 days for a £30 knee brace for a severe injury isn’t good enough and I don’t want others to waste their time and money. I didn’t want to buy from amazon and hoped to buy from an independent but not sure it’s worth my while. I will initiate a charge back as I think this is completely unsatisfactory.

If I could give a negative score I would. I ordered two knee braces for running. No corespondence really crap customer services. I am now £40 down and nothing from the company. 1-3 days delivery and here we are 8 days later.

Like others have said in past reviews item never turned up although tracker says delivered but not to my address emailed customer service was asked for order number to look in to it heard nothing for days emailed again and yet again asked for order number then been told delay in delivery and it be on its way soon when clearly it's supposed to have been delivered customer service is useless will be claiming money back for order 1 way or another avoid this company shocking service

I ordered a 5 in 1 hairdryer from Aeroflux for my good lady on 3rd Dec 2025 with delivery showing a 2 to 5 working days. The item was showing as listing at over £160 though on offer at £64.99.
Alarm bells should have rung then!

10/12/25 I wrote to them advising it hadn't arrived.

12/12/25 The wrote back advising it was delivered on the 11/12/25 which it was.

13/12/25 I wrote to aeroflux querying what I had received as it came from Amazon who list the product at £55 and on offer at £47 with no mention of Aeroflux on the box( which the add had)

17/12/25 Aerflux replied saying it was what I had ordered and sometimes the packaging could differ when delivered via a "partner" site.

I believe Aeroflux are advertising products on their website under their own name, then when an order is received, they order from the likes of Amazon at a lower cost. Hence no mention of Aeroflux on the product.

* Christmas came and my good lady opened her present, which turned out to be very poorly made, very noisy, and wouldn't dry her hair*

30/12/25 I wrote to Aeroflux asking to return hairdryer for a refund as it either faulty or of such poor quality that it did not work properly.

2/01/26 Aeroflux replied asking that I send them a short video showing the issues with the hair dryer? This would allow them to verify the fault and proceed with the refund smoothly.

6/01/26 My reply below.
Further to our previous email, please find attached a short video of the 5 in 1 dryer as requested.
We chose this particular device as it was advertised as having a list price in excess of £160 though with what seemed a great reduction. We therefore expected to receive a good quality hair dryer. We have not.
As stated previously, I do not know if this device is faulty, or just of a very poor quality that makes it not fit for purpose.
Unfortunately, the noise cancellation on my phone actually improves the sound of it running on the video. However, I have taken the liberty of running a noise test which gave results of 88dB. Which, I am sure you are aware, can be potentially harmful to hearing with prolonged or close exposure.
Apart from that, as previously mentioned, the warm air does not spread through the brush but only comes out of the end therefor failing in it's job to dry hair.
My good lady does not have particularly thick hair and has no trouble drying it using her dryer at home, or even hotel hair dryers which, are not usually the best.
She has tried this dryer and it will not dry her hair in what would be considered a reasonable time, especially taking into consideration the excessive noise levels.
Please advise me how to return this back to you for a full refund.

10/01/26 Aeroflux reply
Dear Customer,
We are actively working to investigate this for you and you can expect to have a response within 1-2 business days. We appreciate your patience in the meantime.
Sincerely, Sarah
Aeroflux

11/01/26 My reply to them.
Thank you for your email, though it does make me ask the question
"How can you actively investigate this issue when the hair dryer is still in my possession"?
The answer of course, is that you cannot!
Please stop messing me about and advise how I return this item to you for a full refund.

14/01/26 Aeroflux offered me the choice of keeping the product and receiving a 40% refund or return the item for a full refund.
Not a bad offer really.

15/01/26 I replied saying I would return it for a full refund and provide a tracking number as they had requested.

19/01/26 I wrote that as I had been away for a few days I been unable to send the item back. However, I now have and provided them with the tracking number.

21/01/26 I received the following
Dear Michael,
Thank you for providing the tracking number and for returning the 5-in-1 hair dryer.
We note that the return is outside the standard 30-day return window. However, we will review your case and see what we can do to assist you. Please allow us a short period to assess the return and provide an update regarding your refund.
We appreciate your patience and understanding.

21/01/26 My response read
I note your comment about the return being outside your 30 day window. However, I did request to return this item on 30th December and it was not until 14th Jan I received the relative information from you as to how to proceed.
I look forward to receiving my full refund.

22/01/26 I received what appears to be their standard response
Dear Customer,
We are actively working to investigate this for you and you can expect to have a response within 1-2 business days. We appreciate your patience in the meantime.
Sincerely, Sarah

28/01/26 I chased them for refund...nothing

31/01/26 I chased again for refund...nothing

7/02/26 I chased again for refund &
still heard nothing from them.
They have my money and I would like it back.