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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Many people find the platform easy and convenient to use, appreciating the smooth user experience for making payments and transactions. Customers often highlight the security and efficiency of the service, noting that it helps avoid extra fees and the need for cash or ATMs. However, a significant number of people were dissatisfied with the customer service and response times. Many reviewers report difficulties in getting timely support, with issues like suspended accounts, delayed withdrawals, and unanswered emails being common concerns. Some customers also experienced problems with payments, particularly regarding withdrawals and unauthorized charges after account deletion.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the convenience, speed, and security of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Response time

People report negative experiences with response times, often expressing frustration and dissatisfaction.... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many consumers report slow response... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers report positive experiences, praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... See more

Rated 5 out of 5 stars

Aeropay makes it so easy to make a purchase without paying the extra fees or the hassle of using the ATM! One time aeropay gave me a $5 reward just for using their service.

Rated 5 out of 5 stars

Using Aeropay is so convenient! It’s make transactions with my merchant easy,hassle free and secure. You can’t go wrong using Aeropay!

Rated 5 out of 5 stars

Aeropay is super convenient and safe to use. I love having an option to go through a trusted company for payments instead of having to give my credit/debit card info!


Company details

  1. Payment service

Written by the company

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.


Contact info

3.6

Average

TrustScore 3.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Who needs a credit card?

Who needs a credit card when you can use Aeropay. Simple to set up. Simple to pay someone. All you need to do is scan the merchants QR code and input the amount due. In a couple of days it’s taken out of your account. Definitely an easy and secure process.

8 May 2024
Unprompted review
Rated 1 out of 5 stars

If you wanna contemplate murder out of anger this is the company for you.

I have no idea who's bright idea was to use this company. Terrible terrible terrible. Make a new account and uses my number, accounts made but oh no numbers not valid. Try to make new account can't make account because you already have an existing account. Contact customer service was told I don't have an account and nothing thwy can do. It's their fault they cause an issue and then offer no help towards a solution terrible customer service terrible company. For this to be a middle finance company.... imbeciles the company whoever decided to use it in w.e stores it's in and who ever owns this company.

They aren't even active anywhere so Goodluck speaking verbally to someone hiding behind computers to ignore and steal your money

14 May 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi there, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Waiting on a refund for a week

Waiting on a refund for a week. Ridiculously slow to take out money and refund money. Don't use. Rather pay ATM fees than wait over a week for purchase to properly clear my bank.

3 May 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi there, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Prize Picks uses Aeropay and after I…

Prize Picks uses Aeropay and after I tried to upload money to PrizePicks it said my account was disabled. Next thing I know they’re saying PrizePicks told them that I was credited with money (although I wasn’t) they took the money from my account anyway MONTHS later. I stopped using PrizePicks months ago and I would NEVER use Aeropay for anything in the future.

11 April 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi there, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 1 out of 5 stars

Have been trying to make a payment for…

Have been trying to make a payment for something and it keeps saying insufficient funds and I clearly have more than enough money in my account for the payment, can’t get in touch with anyone this place sucks

10 April 2024
Unprompted review
Aeropay logo

Reply from Aeropay

Hi there, we sincerely apologize for the inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. In the interim, please contact social-help@aeropay.com and our team will be on standby to support. We appreciate your business.

Rated 5 out of 5 stars

Aeropay is the way!

Aeropay makes it incredibly convenient to make purchases without having to worry about needing cash. I can just pop into Mission Dispensary at any moment and know that Aeropay will not fail me. Great solution for busy folks!

8 March 2024
Unprompted review

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