Aes Smart Reviews 

Michael peers was great, very happy

Couldn't fault micheal who had to come back a second time due to a fault of our own. Friendly, efficient would definitely recommend.

Fantastic experience!

Adam Forster was very polite, and thorough with his work and he was great at explaining the smart meter and did an excellent job with the installation! Would recommend!

Engineer John whinne was very informative in all aspects explained the smart device very well would recommend John to family and friends would use AES again

Michael’s second visit to our property: great communication, friendly and efficient. Highly recommended. Thank you.

Michael was polite, chatty and professional. Excellent service from him.

Engineer was first class and when he found a problem ( potentially dangerous) he got in touch with the relevant professionals who arrived quickly and the problem was sorted.
Polite and chatty young man.
Very impressed. Thank you so much.

Engineer Darren W was professional helpful courteous patient and friendly . Nothing was too much trouble for him ! Please employ more people like him and tell him how appreciative we were for his service . Cheers Darren 👍

Had my appointment booked in for am. As wife was working from home.
Engineer didn’t ring till 12 o clock to say he was running late.
I was at work so had to ring my mam and get her to come up and wait while my wife left for work at 12.

Very disappointed that I had no phone call earlier that day.
When engineer was there he was great.

Steve, the engineer, was friendly, swift in doing his job and helpful. He was able to answer any questions I had and explained the process he was undertaking before starting.

Darren contacted us beforehand to tell us when he would be arriving which was very helpful. Extremely knowledgeable polite and explained everything to us very much appreciated. Excellent service provided

Andy is the man. He sorted out an age long 3-phase meter issue. Could not have been more helpful and he deserves recognition for his kind manner and perseverance

AES Engineer PAUL came on behalf of Octopus to change my aged mother's outdated twin electric meter setup.
He discovered major problems with the external electricity supply. (The main fuse in process of melting/old bitumen seeping into contacts etc). So had to get National Grid to attendthe property to sort that all out before he could proceed with his actual installation.
Despite the wait, and the job now going on well into the dark evening he remained positive, cheerful and fully committed to completing the switchover.
He finished off by giving a clear, patient explanation and demonstration of the updated installation.
He really was a one-of-a-kind skilled technician who did his company proud.
Thank you, Paul.

Alistar has been around installing the smart meters , he was very profesional , friendly and helpful. The work was completed in timely manner and explained at every step of the process .

Alistair was friendly, polite and explained everything in easy to understand terms. Excellent rep for the company.

This is a great business - We elected AES as our Meter Operator for our brand new 200kVa commercial connection. They advised and arrived bang on time to install our half-hourly meter... not only this, they saved us an entire days worth of production when we were left without power by SSE, going the extra mile (figuratively and literally) to ensure we were powered up and commissioned when all other parties had let us down greatly.

Seriously, trust this outfit.

Had a smart meters fitted today by Cairen, I must say it was first class service, I wasn't looking forward to it just the inconvenience, but the job was completed quickly explained what I needed to do with my Mini Octopus and job done. So if you get Cairen Hall you will be getting first class service. Thank you.

John was on time, fast and efficient. He explained what he was doing and time. There were no problems with the installation process and he checked boiler, gas appliances and electrics before leaving

The engineer did an amazing job very friendly and helpful

This was a WOW! moment. Had issues with E7 not kicking in so not hot water & no storage radiator heat - all electric home no gas. Messaged our supplier at about 0845hrs. Octopus diagnosed a meter issue and arranged for AES to respond. He called to give me an ETA and arrived just when he said he would at nearly 2200hrs. He fitted a new meter & left at 2330hrs ish. In the morning we had hot water aarrrhhh! to wash in and hot storage radiators. The time made this above & beyond for me. Well done.