Aesthetics Lab  Reviews 

171
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have been seeing Dr Marco for a year as I had a huge issue with a frequency machine in another clinic and my face shrivelled - which was very scary. Dr Marco worked on my face with boo stimulators a... See more

Rated 1 out of 5 stars

Fabhia or EMAN ne 2 session kiye mery CO2 laser lakin bilkul b faraq ni pra.bad experience with this lab kohenoor ki back side pr zam zam tower 2nd floor Faislabad

Company replied

Rated 5 out of 5 stars

I have tried numerous treatments at Aesthetics Lab and cannot fault them. From arrival through to treatment i am always looked after. The facials are to die for and leave my skin totally transformed a... See more

Company replied

Rated 5 out of 5 stars

So fortunate to have found this beautiful salon on the prettiest street in Belgravia. I have had a range of treatments by Charlotte. She is wonderfully professional and an absolute gem of a person.... See more

Company replied

Company details

  1. Skin care clinic

Written by the company

Aesthetics Lab bridges the gap between the precision of a clinic and pampering of a spa. Aesthetics Lab offers an extensive list of cosmetic treatments for face and body that is well researched and personally trialled and tested by the three founders, Tania Z Rashid, Marsha Starcevic and Kristina Hutchins. Only the best treatments and products that produce visible results are available at the clinic. This, combined with the most experienced and highly skilled team of aestheticians led by Kristina, the Clinic Director, means that you can rest assured that you are in the safest hands. The Aesthetics Lab team is committed to customer satisfaction from the moment you enter the clinic to the moment you leave.


Contact info

4.2

Great

TrustScore 4 out of 5

171 reviews

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No recent history of asking for reviews

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4.2

All reviews

(171)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Stylish clinic with state of the art…

Stylish clinic with state of the art equipment and knowledgable and skilled therapists.
Very clean.
Highly recommend the Q&A treatment evenings - always a glass of bubbly and generous gift voucher to redeem.
5*

13 May 2020
Unprompted review
Rated 5 out of 5 stars

Aesthetics lab is an amazing clinic…

Aesthetics lab is an amazing clinic with great facilities state of the art technology and fabulous service , I had an amazing experience have bought gift vouchers for friends and love their packages , it’s the perfect place for self care you are in good hands . Very knowledgeable staff well experienced which is what you want in a Medispa .

13 May 2020
Unprompted review
Rated 5 out of 5 stars

Treatment was Exceptional

Treatment was Exceptional. The massage was amazing. After the treatment I felt like new. I really loved everything about the clinic!!!

15 March 2020
Unprompted review
Rated 2 out of 5 stars

Poor outcome from Cool sculpting

Poor outcome from Cool sculpting! I attended one of their evenings that was promoting the Cool Sculpting procedure. During a long consultation lasting about 2 hours, alcohol and loads of drawing on me, photos and weighing me (70kg), then I was told the price list!! They were trying to get me to pay over £15k for stomach, arms and inner thighs. I’m not rich like the clientele that clearly go here, I work in health care for vulnerable people, so I felt completely out of my depth and as though I’d just wasted 2 hours of this therapists time. I said there was no way I could afford these prices but she was quite persistent and went to get me another Prosecco! I was shown loads of impressive photos of other people and was asked to think about my main problem area so this wasn’t a totally wasted experience as this was a one night only discount offer, it was the hard sell. My inner thighs are problematic they rub and hurt especially in the summer. I was told that I had amazing skin and could expect amazing results all the while saying there’s no guarantee. After another Prosecco was given to me I agreed and negotiated a price of £2500 just for inner thighs, over £300 off what they originally wanted. I paid and left feeling really hopeful that one area of my body might be one less problem in life to have to worry about. However when I got home I realised that when I looked on their website they completely failed to tell me at the time I was about to pay that there are absolutely NO refunds given if you change your mind. I had an awful feeling but tried to remain positive. Anyway I had the treatment done about 3-4 weeks later. I followed the guidelines but was numb for over 2 months, they said it would only last 3 weeks. It didn’t bother me much but I could see and feel there was absolutely no difference month after month. I just knew I had wasted a colossal amount of money for nothing. I don’t know why I bothered but I returned to the clinic for the 3 month follow up 3rd March 2020 more photos and weighed again (69kg). The therapist then took some time to find a before and after photo that showed any difference and then showed me a photo that showed the most minuscule difference of a few millimetres. I just couldn’t bare to look at the photos any longer and got dressed. The therapist could see how devastated I was and she offered to speak to management to see if there was anything else they could offer me free from charge as I had invested all this money for virtually no meaningful result and that they’d be in touch by the end of the week. I’ve heard nothing since. I’ll just put this experience in the bin where this treatment belongs. As I’ve been on my own diet and weight loss journey I cannot really ever know if the few millimetres difference was due to this horrifically expensive and ineffective treatment or just down to me. I’d never recommend this to anyone. Biggest mistake of 2019.

14 March 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Geri, thank you for sharing your feedback. We appreciate all feedback and strive to make our client experience positive always. Client satisfaction is our number one priority and we pride ourselves on delivering superior results on all treatments we offer at the clinic.
A member of our team will be in touch with you tomorrow and we hope to resolve the issue you address to your satisfaction.

Rated 5 out of 5 stars

Great experience!

Great experience!

Had a facial done at the Aesthetics Lab. The beautician and staff was very knowledgeable and friendly and were sure to put me at ease and answer all my questions however silly they might have sounded to them. Lovely. Would recommend.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the results of…

I am very pleased with the results of all the treatments I have had on my face and body. The staff are also extremely professional and friendly

6 March 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Christina, thank you for your great review. We are pleased to hear you are happy with your results and we look forward to seeing you at the Clinic again soon. Alab Team

Rated 5 out of 5 stars

Professional

Professional, clean and caring. Thank you

28 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Hi Rowena, thank you so much for your lovely feedback. We look forward to seeing you soon. Alab Team

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. O first started with cellulite treatment and I was so pleased with the results. I am now doing the laser hair removal which I found very convenience. THANKS NABILA

19 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Nihed, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

These ladies know everything there is…

These ladies know everything there is to know about the skin ...
I love the ethos and the services and the kindness they show me when I’m there.

Lucia you know your treatments !
Thank you

17 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Aditi, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

Simply GREAT !

14 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Federica, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

The treatments I’ve had have made a…

The treatments I’ve had have made such difference to my skin and overall appearance. It’s very satisfying to see real results!

13 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Luciana, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service , the products and the staff - I have been a loyal customer since they first opened and keep coming back for all sorts of treatments for face and body

4 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Alicia, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

Top of the range modalities and…

Top of the range modalities and treatments, skilled and friendly clinicians, beautiful premises and visible results. What more could you want?

4 February 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Dear Emma, Thank you for a great review! We look forward to seeing you again soon. AL team.

Rated 5 out of 5 stars

Best clinic and therapist in London!!

Best clinic in London!!

I found this clinic about two years ago and I haven't been anywhere else since then. I have done a range of treatments (Laser Hair Removal, Cellulite, Facials, etc) and have always been extremely satisfied with the results I obtained (they have the latest equipment and treatments).

My therapist, Lucia, is highly skilled and very professional. Instead of trying to sell a general package of treatments (as it happens in most of the clinics), she sits down with me in order to plan the months ahead and discuss the combination of treatments that would work best for my specific case. It's thanks to her that I obtained amazing results so
I am super glad to have her as my therapist!!

I highly recommend!

5 January 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Thank you for such a lovely review! We are so glad to hear that Lucia is doing a great job for you. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Best service and after care ever!

I have chosen Aesthetics Lab because I knew Lucia is an expert in coolsculpting. I have been searching ahead for experts in this field. She is one of the first aesthetician that has been trained in the UK for this treatment and she has so much knowledge about the whole procedure. I found it that she is very honest and realistic about achievable results. I am very happy about the outcome. It exactly matches what Lucia predicted. The service was outstanding. Definitely recommend it!

4 January 2020
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Thank you Joanna for such a great review! We are so happy to hear your feedback. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Absolute BEST in non-surgical…

Absolute BEST in non-surgical treatments! It's a pampering experience through and through. The girls are all experts in their field and they are all so sweet too! I've had a couple of their treatments - coolsculpting did wonders for my "rolls" and the facials have always left me feeling glowing! Can't wait to be back!

22 December 2019
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Thank you for a great review! We look forward to seeing you again soon. AL team

Rated 5 out of 5 stars

Highly recommended

Highly recommended. They know what they're doing!

12 December 2019
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Thank you for a lovely review. We are so pleased to hear this! AL team

Rated 5 out of 5 stars

Caroline does an amazing facial

Caroline does an amazing facial . She takes her time on my skin and is always thorough. thank you 😊

12 December 2019
Unprompted review
Aesthetics Lab  logo

Reply from Aesthetics Lab

Thank you Sonya. We are so happy to hear that Carolyn does a great job for you. We look forward to seeing you again soon!

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