IS it Good ?
Hey! Thanks for asking for feedback. I've been using the Coal Plan, and overall, the experience has been decent. The pricing is affordable, performance seems good, and support has been responsive. However, I feel there is still quite a bit of room for improvement.
Here are a few things I'd like to point out:
**1. Browser Compatibility**
The console panel / server panel doesn't seem to work properly on Brave and Microsoft Edge. I have to use a VPN or switch to Firefox to access it properly. Since I manage almost everything on my server myself, having to switch browsers or use a VPN is quite inconvenient. I'd really appreciate it if this could be investigated and fixed.
**2. Website UI and Navigation**
The website navigation could be improved. Some things aren't very intuitive, and the overall interface can be confusing, especially when trying to manage different server settings.
For example:
- Clicking on the server IP should ideally copy it to the clipboard instead of redirecting me to that IP in the browser.
- Important options and settings could be organized better to make them easier to find.
- The plugin management interface could be more user-friendly, especially when changing plugin versions.
**3. Geyser Setup Experience**
I had a pretty difficult experience setting up Geyser for Bedrock players. It took me roughly two days to get everything working. This might have been related to a Geyser update, but the setup process was still quite frustrating.
However, one of your team members, @_anmol_og, helped me get everything configured. I really appreciate his assistance.
**4. Customer Support**
One thing I genuinely appreciate is the support. Responses were quick, and the team was helpful when I needed assistance.
**Overall Experience:**
The Coal Plan is reasonably priced, and I don't think the hosting is bad. However, I feel the website, control panel UI, browser compatibility, and ease of server management need more attention.
My biggest concern is browser compatibility because managing a server shouldn't require switching browsers or using a VPN just to access the control panel.
I hope you take this feedback positively. I would love to see these improvements because the hosting has good potential. Keep up the good work!
