AEZA INTERNATIONAL LTD Reviews 

Reply from AEZA INTERNATIONAL LTD

Feb 16, 2026

We are truly sorry to hear about your negative experience with our services and deeply regret that we have failed to meet your expectations. First and foremost, we want to apologize for the issues you've encountered and assure you that your feedback is incredibly valuable to us.

We understand the frustration that comes from downtime, particularly for users like yourself who manage important websites and blogs with large audiences. We acknowledge that stability is a critical factor in our service offering, and we deeply regret the outages you've experienced. These incidents should not have happened, and we understand how detrimental they can be to your work and the community you've built. Please note that we will offer compensation for each minute of downtime lost, as it is our policy, and no paid time will be lost.

We are aware that some of our users have experienced delays and technical difficulties in resolving issues like SSH access, and we are actively working on improving our support team’s training and responsiveness. The delays in response were due to an unusually heavy load of requests that the support team faced recently, which increased the response time.

Regarding our fee and payment system, the fees are determined by the network and not by us. In addition, all information regarding payment and refunds is available in our Terms of Use, which each user signs before creating an account.

We take the accusations about our company’s reputation seriously. We want to reassure you that we are fully committed to operating in compliance with all applicable laws and regulations. We will look into these concerns further to ensure our business practices meet the highest standards.

Once again, we apologize for the inconvenience and the negative impact this has had on your experience with Aeza. We are committed to improving. We value your long-standing support and the community you have helped build around our services. If you would like to discuss your concerns further or if you have additional feedback, please do not hesitate to reach out to our support team.

Thank you for taking the time to share your thoughts with us, and we hope to regain your trust in the future.

Sincerely,
Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Feb 10, 2026

Dear Amir Mortazavi,

We are genuinely sorry that you had a negative experience with our service. We take customer feedback seriously and always strive to improve.

Regarding your concerns about refunds, we'd like to clarify that all relevant information about withdrawals and account balances is outlined clearly in our Terms of Use, which you agreed to upon signing up for our service. We encourage all users to read the Terms of Use to fully understand the conditions regarding refunds and withdrawals.

Please rest assured that we are not a scam, and all policies have been in place to ensure transparency. We recommend reviewing our Terms of Use to avoid any confusion in the future.

If you have any further questions or need assistance, feel free to reach out to our support team.

Kind regards,
Aéza's Support Team

Reply from AEZA INTERNATIONAL LTD

Dec 27, 2025

We’re truly sorry for the inconvenience you experienced, and we understand how a forced IP address change can disrupt your setup and service continuity. This is not the level of experience we aim to provide.

Regarding the IP address location: all of our IP addresses are allocated and routed from the same physical location as the servers themselves. In some cases, third-party databases or providers may temporarily show incorrect geolocation data (for example, labeling an IP as another country), but this does not reflect the actual server location or routing. These discrepancies are outside of our direct control, though we do actively work to have them corrected when identified.

We’d really like the opportunity to verify your case, resolve the issue properly, and review compensation that better reflects the impact you experienced. Please email us your support ticket number so we can investigate this specific situation in detail and assist you further.

Again, we apologize for the frustration caused and appreciate you bringing this to our attention.

Reply from AEZA INTERNATIONAL LTD

Published Dec 27, 2025

We’re sorry to hear about your experience and appreciate you sharing your feedback.

We take all customer reviews seriously and actively review any concerns related to support quality or response times. However, we want to be transparent: we have recently noticed a wave of unverified or fake reviews. In many cases, when we ask for basic information to confirm the experience—such as a support ticket number, order ID, or account email—there is no follow-up, making it impossible for us to identify the reviewer as an actual client.

This does not mean we dismiss criticism. On the contrary, we genuinely want to improve. If you are a real customer and have contacted our support team, please provide all relevant information, and we will take a look at the issue and assist you accordingly. This allows us to verify response times, review communication, and address any shortcomings properly.

We acknowledge your comment regarding hardware value and pricing, and we regret that our support did not meet your expectations. Improving our customer support experience is an ongoing priority, and constructive, verifiable feedback plays an important role in that process.

We encourage you to reach out directly with the necessary details so we can review your case and work toward a resolution.

Reply from AEZA INTERNATIONAL LTD

Nov 8, 2025

Dear user,

We have recently detected a wave of fake reviews targeting our platform. However, we treat every comment with full respect and attention, as our goal is always to ensure the highest level of service quality and customer satisfaction.

We sincerely apologize if you have experienced any inconvenience while using our services. Although we faced some temporary technical issues in recent days.

We would be glad to assist you personally and review your case in detail. Please contact us via our official Telegram channel: https://t.me/aezachat

Once we verify your claim, our team will provide full support and, if appropriate, offer proper compensation for any inconvenience caused.

Thank you for your understanding and cooperation.

Warm regards,
Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Jan 21, 2026

Thank you very much for the detailed and thoughtful review. We truly appreciate you sharing your long-term experience with Aeza and are glad to hear that our services have been meeting your expectations across VPS, VDS, and dedicated servers in different locations.

It’s great to know that you’ve been able to take full advantage of the high network throughput and flexible hourly offerings this is exactly the kind of use case we aim to support. We’re also happy that downtime has been minimal and overall reliability has been strong for you.

At the same time, we genuinely appreciate your constructive feedback regarding DDoS protection, support response times during peak load, and provisioning behavior under high system stress. These are known areas we actively work on improving as our platform continues to scale, and feedback like yours helps us prioritize and fine-tune those improvements.

Thank you for recognizing the effort behind our infrastructure and the direction we’re heading. We value your continued trust and look forward to delivering an even better experience in the future.

Reply from AEZA INTERNATIONAL LTD

Updated Oct 27, 2025

Hi Serge,

We’re very sorry for the trouble you’ve had and for the delay in getting help. We understand how upsetting it is when your server stops working and you can’t reach support. Our team is currently handling a large number of requests, which has caused slower response times than usual.

Please know that we reply to every message we receive — no one is ignored. To help us find your case faster, could you please share your ticket number and the email you used to contact us? Once we have that, we’ll make sure your issue is looked at as soon as possible.

Thank you for your patience and understanding.

Note to readers:
This review has not been verified as a genuine customer experience. We have recently observed a number of fake reviews appearing on our Trustpilot page, seemingly aimed at damaging our company’s reputation. We kindly ask readers to keep this in mind when evaluating such posts.

Warm regards,
Aéza Support Team

-----

Update:

Our goal is to provide you with the best possible assistance. However, please note that the moderation team, not the technical support department, is responsible for responding to reviews.

To help us investigate your case further, we kindly ask you to provide your server ID or support PIN. We have also sent a request to your email from Trutpilot, please reply with all the necessary information there, and our technical team will promptly review your situation and assist you further.

Thank you for your cooperation and understanding.

Warm regards,
Aéza Support Team

update:

Kindly send your email address, server ID, and order number via the information request sent to you by Trustpilot, using your registered Turpilot email. Unfortunately, we’re unable to identify you at this time, so we cannot provide assistance. Once we receive all the necessary information, we will be happy to assist you further

Reply from AEZA INTERNATIONAL LTD

Updated Oct 26, 2025

Hi, Mahdi

We’re truly sorry to hear about your recent experience and completely understand your frustration. Our support team has been handling an unusually high volume of requests over the past few days, which has unfortunately caused delays in response times. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.

Please rest assured that we never ignore any customer inquiries — every ticket is reviewed and addressed. To help us investigate your issue as quickly as possible, please provide your ticket number and email address via your Trustpilot request, and our team will make your case a priority.

Once again, we deeply apologize for the delay and appreciate your patience and understanding.

Note to readers:
This review has not been verified as a genuine customer experience. We have recently observed a number of fake reviews appearing on our Trustpilot page, seemingly aimed at damaging our company’s reputation. We kindly ask readers to keep this in mind when evaluating such posts.

Warm regards,
Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Sep 7, 2025

Dear Idrianos,

Thank you for your feedback and patience. We understand your frustration regarding the ongoing server migration and IP address change.

According to our technical team, your server migration is most likely complete, and the server is operational. You can verify the server’s status yourself by copying and pasting your current server IP address at this link: https://check-host.net.

The IP address change was necessary because the previous IPv4 address was revoked by the provider due to a global shortage. We assigned a new IP automatically to keep your server online.

If you experience connection issues like “permission denied,” it may be caused by firewall settings, different access ports, disabled root access, or changed passwords. Please verify these and try accessing your server with the credentials you have.

We encourage you to work directly with our support team through tickets or chat to resolve the issue promptly. This approach will help address your concerns and find a solution that satisfies you.

We understand your frustration and do not minimize how you feel, but an aggressive approach is not productive. Trustpilot is a review platform, not intended for technical support discussions. Posting daily negative reviews or threats will not affect how we work to resolve your situation.

Thank you for your understanding, and we wish you the best.

Sincerely,
Aéza team

Reply from AEZA INTERNATIONAL LTD

Aug 24, 2025

Hello, Loderunner,

Thank you for sharing your experience. We’re pleased to hear your Netherlands VPS has delivered fast, stable performance over the past two weeks. Our team is committed to providing best-in-class service and proactive support to keep it that way.

If you need assistance with scaling, optimization, or anything else, we’re available 24/7.

Kind regards,
Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Updated Jul 1, 2025

Update:
Dear users,

We would like to clarify that in this specific case, the support team has provided all the necessary evidence, including detailed server logs and proof of mass spamming activity associated with the account.

Such actions are a serious violation of our Terms of Use. The chances of this being a mistake are extremely low, as our security systems are highly accurate in detecting abusive behavior.

We strongly advise everyone to remain vigilant and ensure their servers are properly secured. Please keep in mind that any misuse or violation — including mass spamming — may result in an immediate and permanent ban.

Thank you for your understanding and cooperation.

Aéza support team

Reply from AEZA INTERNATIONAL LTD

Jun 24, 2025

We sincerely apologize for the experience you have described. However, we must clarify a few important points, as we are currently facing an increasing number of fake or misleading reviews, and we need to ensure that each case is genuine.

Regarding your concern: the server activation process has recently faced heavier load than usual, which unfortunately may delay activation in some cases. However, please note that the rental period only begins once the server is successfully activated — no time is deducted while it is still pending.

If your specific case is valid and your service was indeed affected, we are more than willing to make things right. Please reach out to us in our official group chat (https://t.me/aezachat)

As a gesture of goodwill, if your issue is confirmed, we will provide you with a 10-day subscription for free, along with our sincere apologies.

Thank you for your understanding.

The Aeza Team

Reply from AEZA INTERNATIONAL LTD

Jun 19, 2025

Dear Customers,

We deeply value your feedback and take your experiences very seriously.

We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.

If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.

We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.

Thank you for your understanding and continued trust.

Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

May 26, 2025

Dear Customers,

We deeply value your feedback and take your experiences very seriously.

We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.

If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.

We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.

Thank you for your understanding and continued trust.

Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

May 4, 2025

Dear Игорь Кольвах,

We're truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We sincerely apologize for any inconvenience caused.

We’d like to clarify a few important points regarding your concerns:

1. Refund Policy Transparency: Our refund policy, including any applicable processing fees, is clearly outlined in our Terms of Use, which are available to all users before completing a purchase. We encourage all our customers to review these terms to understand the process and conditions involved.


2. No Intent to Mislead or Scam: We want to emphasize that we do not engage in any deceptive practices. Your refund was processed in accordance with the standard procedure and policies in place. The delay in ticket creation and response time was due to a temporary overload, not an attempt to avoid or postpone your request.


3. Support Limitations and Response Time: We acknowledge that during high-demand periods, our support system can be slower than usual. We're actively working on improving this to better serve all our clients.


4. Review Influence: While we understand the frustration expressed in your review, we assure you that your refund was not processed because of it. All refunds are handled based on our policy and internal queue, regardless of public feedback.



Again, we apologize for the experience you had. Our team is continually working to improve our service, and we truly appreciate your feedback, even if it’s critical. It helps us grow and identify where we fall short.

If you have any further concerns, feel free to reach out directly through the official support system or email.

Thank you for giving Aeza a try.

Best regards,
Aéza team

Reply from AEZA INTERNATIONAL LTD

Apr 28, 2025

ear Customers,

We deeply value your feedback and take your experiences very seriously.

We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.

If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.

Please note that, according to our Terms of Use, any misuse or violation involving server issues may result in the immediate suspension or blocking of the server. However, since no evidence has been provided to date, we are unable to treat these claims as valid. We encourage any real clients with concerns to share all relevant proof with us through our Telegram channel.

We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.

Thank you for your understanding and continued trust.

Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Updated May 28, 2025

Dear Customers,

We deeply value your feedback and take your experiences very seriously.

We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.

If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.

We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.

Thank you for your understanding and continued trust.

Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Updated May 28, 2025

Dear Customers,

We deeply value your feedback and take your experiences very seriously.

We would like to inform you that some recent reviews do not reflect genuine customer experiences. Unfortunately, we have observed several attempts by competitors to manipulate our ratings and harm our reputation.

If your experience is genuine, we kindly ask you to provide supporting evidence by contacting us through our official Telegram channel: https://t.me/aezachat.

We remain committed to transparency and fairness and will continue to report any fraudulent reviews to Trustpilot.

Thank you for your understanding and continued trust.

Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Apr 12, 2025

Hello,

We're really sorry for the trouble you’ve had.

There was a recent issue that caused some delays in our services and support responses. Our team is doing their best to reply to all support requests as fast as possible. Many tickets have already been answered and closed, but if you're still waiting, please know we haven’t forgotten you.

You can also contact us through our Telegram support bot

We understand how frustrating this can be, and we’re working hard to improve things. Thanks for your patience and for giving us the chance to fix it.

Best regards,
Aéza Support Team

Reply from AEZA INTERNATIONAL LTD

Apr 12, 2025

ello,

Thank you so much for your kind words and for taking the time to share your experience!

We’re glad to hear that you’re happy with our server performance and support team. It’s great to know we could assist you with your configuration issues. Feedback like yours means a lot to us and motivates us to keep improving every day.

We’re happy to have you with us, and if you ever need anything — we’re always here to help!

Best regards,
Aéza Support Team