Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish. Steer clear of a company that can’t manage Xmas orders Follow up by customer service ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 star review is for the customer service advisor Freya Turner. We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8 On 14/8 we received an email to say there would be a delay. Tr... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
I have shopped online with this company for many years. Their products are always top quality and their customer services match this. Always polite and informative, they will go that extra mile to he... See more
Company replied
Company details
- Outdoor clothing and equipment shop
- Boot Shop
- Clothing Shop
- Men's clothes shop
- Shoe shop
- Ladies' clothes shop
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- 0116 4105440
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Livvy was great
Livvy was great, really responsive and sorted my query immediately.
29 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely feedback! We’re so pleased to hear Livvy was able to help so quickly and get everything sorted straight away. We’ll be sure to pass on your kind words to her.
Kind regards,
A Farley Country Attire. 🙂
Oliver helped me with a delivery…
Oliver helped me with a delivery problem. Highly recommend and will be using again.
22 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for sharing your experience! We're delighted to hear that Oliver was able to assist you with your delivery problem and get everything sorted smoothly. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future 🙂
Kind regards,
A Farley Country Attire.
Reply from A Farley Country Attire
Thank you so much for your kind feedback — we’re delighted to hear you received excellent service! 🙂
Kind regards,
A Farley Country Attire.
The company provides top quality itemas…
The company provides top quality itemas and Oliver provided excellent and prompt customer service.
15 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your wonderful feedback — we’re so pleased to hear you’re happy with the quality of your items and the service Oliver provided! 🙂
Kind regards,
A Farley Country Attire.
Ordered the wrong size
Ordered the wrong size - Oliver sorted it out very quickly and expediated delivery.
Thank you so much for your help Oliver.
A Farley is a 5 star company!!
22 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review — we’re delighted Oliver was able to quickly resolve the sizing issue and get everything sorted for you! 🙂
Kind regards,
A Farley Country Attire.
I have used the company on a number of…
I have used the company on a number of occasions and they are fantastic and I highly recommend them.
23 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your continued support and kind recommendation — it really means a lot to us 🙂
Kind regards,
A Farley Country Attire.
Fantastic!
Fantastic item, great communication, super fast delivery.
Very excited to order again in the future!
19 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind review! We’re delighted you’re happy with your order and service – we look forward to welcoming you back again soon 🙂
Kind regards,
A Farley Country Attire.
As Promised
Trousers have arrived as promised just have to try to size
Many thanks to all for sorting this out
22 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your review! We’re so pleased to hear the trousers arrived as promised – we hope the size works out perfectly for you 🙂
Kind regards,
A Farley Country Attire.
Really prompt efficient and…
Really prompt efficient and trustworthy. Cannot fault the customer service or product quality quality.
5 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for such a kind review! We're so pleased to hear you found both our service and products to be prompt, efficient, and trustworthy – that really means a lot to us 🙂
Kind regards,
A Farley Country Attire.
Livvy was really understanding when I…
Livvy was really understanding when I clicked the wrong button and purchased something I didnt want. Felt like a bit of a fool but she was great about it and did a full refund. I recomend going here Ive been a customer for years.
15 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely review! We’re so pleased to hear Livvy was able to get everything sorted quickly for you — no need to feel silly, these things happen 🙂 We really appreciate your loyalty over the years and look forward to helping you again in the future.
Kind regards,
A Farley Country Attire.
Customer service
After having problems with emails once we sorted it out they have been extremely helpful and sorted my issue out without fault.
8 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your review.
We are unable to locate any emails or orders under the name displayed. Please could you kindly get in touch with our Customer Service Manager at emmie@afarley.co.uk, and she will be more than happy to assist 🙂
Kind regards,
A Farley Country Attire.
Fantastic customer service
I made several amendments to my order and all the team that I dealt with were very professional and helpful. A really first class service and I will definitely be ordering from A Farley Country Attire in the future. 5/5 service all the way - thank you! :)
3 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our team could assist you with your amendments smoothly and that you found the service professional and helpful. We really appreciate your kind words and look forward to welcoming you back again in the future 🙂
Kind regards,
A Farley Country Attire.
What an amazing company and Livvy was…
What an amazing company and Livvy was fantastic, thank you x
3 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words! We’re so pleased to hear Livvy was able to give you fantastic service — we’ll be sure to pass along your thanks to her 🙂
Kind regards,
A Farley Country Attire.
Misleading advertising
Misleading advertising! The website promised Next Day Delivery if ordered before 3PM – that’s why I placed my order. After payment, I was told delivery would take up to a week. Totally unacceptable. I had to cancel. Don’t trust the delivery promises on their site.
1 September 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback and I’m sorry for the frustration caused.
When you placed the order online, the delivery timeframe is shown at the checkout, and your order confirmation stated 2–5 working days. My apologies if this was missed or not clear.
I can see our manager, Emmie, has already been in touch — if you could reply to her at emmie@afarley.co.uk, she’ll sort this out for you promptly 🙂
Kind regards,
A Farley Country Attire.
First Class Company, Great Service
I approached A Farley as I needed to order several pairs of boots as crew gifts for the film industry. I was looking for help and guidance and certainly received that from Livvy. Once I explained what I needed she went away and came back to me with a plan of action. She was really helpful and professional and ensured that my order was delivered with speed. Excellent Service , would recommend and use again, Thanks!
5 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review! We’re delighted to hear Livvy was able to assist you with your crew gifts and provide the guidance you needed. It’s great to know everything went smoothly and quickly for your order — we’ll be sure to share your kind words with her 🙂
Kind regards,
A Farley Country Attire.
I waited a while for the refund but it…
I waited a while for the refund but it was explained to me that this was due to peak holiday times and demand. livvy, provided great customer service, responded to me quickly, politely and clearly! Products are always great quality and I really like the site and the service.
28 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words! We’re so pleased to hear that Livvy was able to assist you so well and that you’re happy with the quality of our products and service. We really appreciate your patience during the busy period and look forward to welcoming you back again soon 🙂
Kind regards,
A Farley Country Attire.
Great experience
Great experience, wonderful product and quick delivery. The delivery and order updates were spot on. Thanks!!
29 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely feedback! We’re delighted to hear that you had a great experience with us and that your order arrived quickly with helpful updates 🙂
Kind regards,
A Farley Country Attire.
Good prices, great customer service
I have used A Farley Country Attire a number of times now and have always had great service. If you compare the prices to other online stores they are evenly matched or sometimes even better.
I will likely be ordering from them again in the near future as they are now a stockist for Yeit.
Thanks again A Farley Team
27 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words and for being such a loyal customer! 🌟 We’re so pleased to hear you’ve consistently enjoyed our service and competitive prices. It’s great to know you’re excited about us stocking Yeti too — we can’t wait to help with your next order!
Kind regards,
A Farley Country Attire 😊
Excellent service
First of all the price was unbeatable.
Communication was great and delivery was super prompt, arrived in time for the birthday!
23 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! 🎉 We’re delighted to hear you were happy with the price, communication, and delivery — and even more so that your order arrived in time for the special birthday. We hope it was a wonderful celebration!
Kind regards,
A Farley Country Attire 😊
Dispatched quickly when they eventually were in stock
The shoes when they were dispatched were delivered quickly.
When I ordered them at the end of June, it said they were in stock I received a call a week later saying that they tried to contact me via email (nothing showed up) to let me know that they were out of stock and were on back order.
They offered me a refund or I could wait a couple of weeks for them to arrive and then they would ship them, I opted to wait as I can’t get them anywhere else.
I phoned on the 8th August (a month later) to chase up where the items were and they said that they would contact the company to get an accurate timeframe for the delivery and let me know.
I emailed them on the 20th as I’d heard nothing and then with no response, I had a dispatch notification on the 21st and they were delivered the following day, almost 2 months since originally ordering them!
Overall, they tried to keep me in the loop initially but then it felt like I was forgotten and had to do the chasing to get the product I ordered.
21 August 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your shoes arrived quickly once dispatched, but we’re very sorry for the long wait and the lack of proactive updates during the backorder period.
That’s not the level of communication we want our customers to experience, and we’ll be reviewing our processes to make sure no one feels forgotten in the future. We truly appreciate your patience and understanding, and we hope you enjoy your shoes now they’ve arrived. 🙂
Kind regards,
A Farley Country Attire
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.