Affetto Italiano Reviews 

1,055
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the traditional food selection is exceptionally authentic, fresh, and bursting with wonderful, genuine homemade flavors that strongly remind them of Italy. People are also very happy with the reliable shipping methods, noting that perishable and chilled items always arrive securely and maintain a perfect condition. Some people were dissatisfied with delivery delays, slow support response times, and occasional logistics problems experienced during transit. Reviewers also pointed out that delicate items like sweet pastries occasionally arrived broken or damaged because of rough handling by couriers.

What people talk about most

Product

Consumers find product to be positive, highlighting the authentic and delicious taste of items like meats,... See more

Quality

Customers consistently report great satisfaction with the exceptional quality of the items offered, praising... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently prompt and efficient... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Service

Clients share positive opinions on service, highlighting fast and efficient experiences. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a great service especially packing of dairy products and meats. Hand freezer bags as well for pick-nics. Fast efficient service and I’ve passed your name on to others who may use your service.... See more

Rated 5 out of 5 stars

I had an issue with the delivery at first by DPD (order#5729), but not only did they reply quickly and say they will arrange a replacement but they actually DELIVERED it themselves! That’s a long... See more

Rated 5 out of 5 stars

I purchased Rhum Baba and Aragostini They arrived as promised on the website - I love DPD deliveries. They had a decent best before date - I am on my own so I could treat myself daily😄. The Rhum... See more

Rated 5 out of 5 stars

Bought store Pancetta for years, as I watched, and tasted the general decline. Thinner slides until a 6 inch strip would reduce to just over an inch after cooking. Decided it was time to try somet... See more


Company details

  1. #38 of 76 best companies in Online Food Ordering Service
  2. #7 of 10 best companies in Cheese shop
  3. #6 of 6 best companies in Delicatessen
  4. #3 of 5 best companies in Deli
  5. #6 of 12 best companies in Dessert shop
  6. #4 of 5 best companies in Italian Food Shop

Written by the company

Affetto Italiano is a well-known supplier of authentic Italian food imported direct from artisan producers at the heart of rural Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,055)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

disappointed

I had to throw away the Pecorino and Provolone cheese I ordered. Even though the packaging says they expire in two months, neither cheese tasted fresh. I wasn’t impressed with the Parmesan cheese either. I was disappointed with my order, especially since this company has great reviews, and I expected much more.

7 January 2025
Rated 5 out of 5 stars

My No1 for Italian grocery and customer service.

My goto supplier for quality Italian ingredients and thoughtful, helpful customer service. I had an Italian friend come up to visit me this weekend and I made her Pasta alla Gricia. I look to her for rating the ingredients I use and she told me the Guanciale was very, very good indeed.
I also ordered anti pasti charcuterie including mortadella, Napoli salami, bresaola all excellent and the pecorino Romano was superb, again Gioia remarked how good the Pecorino was. Affetto deliver as well so I’m lucky to have found them.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Heartwarming Food

This was my first time ordering from Affetto Italiano and I wasn't disappointed! My cannolis & Argostine were out of this world! You could taste the love that had gone into them with each bite. Fast & great customer service with prompt delivery. Thank you

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous cheese selection and lovely…

Gorgeous cheese selection and lovely quality of products. The delivery is a bit expensive but it’s really worth it!! I have ordered twice now, and it has been a great experience both times. Highly recommended 💖 Grazzie mile #conaffetto xx

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful produce

The selection of cheeses and hams is fantastic along with great service
We buy several times a year and have never been disappointed
I even recommended affetto to 2 ladies who were making their cheese selection at a major supermarket
We are taking a " cheese selection " to our relations for Christmas day

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service quick to respond to…

Amazing service quick to respond to queries and ensure I get all my goodies just before Christmas….. the confectionery is to die for fresh and amazing quality would order again all day long thank you guys for such great service and goods

19 December 2024
Unprompted review
Rated 2 out of 5 stars

Stale Cannoli

Ordered a box of 9 cannolis. They arrived stale and were considerably out of date. Phoned the company via a mobile number on the website. I explained what had happened and he told me to text him the details of the order and he’d arrange a replacement. 2 weeks later after chasing him up again he issued a replacement and also a refund.

2 December 2024
Unprompted review

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