Affetto Italiano Reviews 

1,055
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the traditional food selection is exceptionally authentic, fresh, and bursting with wonderful, genuine homemade flavors that strongly remind them of Italy. People are also very happy with the reliable shipping methods, noting that perishable and chilled items always arrive securely and maintain a perfect condition. Some people were dissatisfied with delivery delays, slow support response times, and occasional logistics problems experienced during transit. Reviewers also pointed out that delicate items like sweet pastries occasionally arrived broken or damaged because of rough handling by couriers.

What people talk about most

Product

Consumers find product to be positive, highlighting the authentic and delicious taste of items like meats,... See more

Quality

Customers consistently report great satisfaction with the exceptional quality of the items offered, praising... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently prompt and efficient... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Service

Clients share positive opinions on service, highlighting fast and efficient experiences. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a great service especially packing of dairy products and meats. Hand freezer bags as well for pick-nics. Fast efficient service and I’ve passed your name on to others who may use your service.... See more

Rated 5 out of 5 stars

I had an issue with the delivery at first by DPD (order#5729), but not only did they reply quickly and say they will arrange a replacement but they actually DELIVERED it themselves! That’s a long... See more

Rated 5 out of 5 stars

I purchased Rhum Baba and Aragostini They arrived as promised on the website - I love DPD deliveries. They had a decent best before date - I am on my own so I could treat myself daily😄. The Rhum... See more

Rated 5 out of 5 stars

Bought store Pancetta for years, as I watched, and tasted the general decline. Thinner slides until a 6 inch strip would reduce to just over an inch after cooking. Decided it was time to try somet... See more


Company details

  1. #38 of 76 best companies in Online Food Ordering Service
  2. #7 of 10 best companies in Cheese shop
  3. #6 of 6 best companies in Delicatessen
  4. #3 of 5 best companies in Deli
  5. #6 of 12 best companies in Dessert shop
  6. #4 of 5 best companies in Italian Food Shop

Written by the company

Affetto Italiano is a well-known supplier of authentic Italian food imported direct from artisan producers at the heart of rural Italy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,055)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed.

Ordered carbona kit. Included spaghetti was vermicelli, which is too thin for my liking. Also, something, (either the guamciale or the pecorino) left a weird aftertaste. I used only the ingredients in the kit and have made carbonara many times before, but something wasn't right here.

24 September 2024
Rated 5 out of 5 stars

Offered free cannoli for a review

Offered free cannoli for a review , guess what, nothing arrived !!!

I have to say that Affetto Italiano made good on their promise and I received my delicious Cannoli. Thanks so much. I have now updated my review.

24 September 2024
Rated 5 out of 5 stars

Gluten Free Cannoli Surprise box

Ordered the Gluten Free Cannoli Surprise box. Both flavours were deliciousssss!!!
They arrived in super quick time in perfect condition ...
Hoping that in the future there will be more items and and flavours available in the Gluten Free Range
Con Affetto #11571

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Delicious and great service. Will be coming back for more!

Ordered some cannoli this week from Affetto as a little treat. What a brilliant service. Order arrived within 2 days, well packaged and the cannolis are delicious. We ordered 2 boxes so shipping was free, which is a great saving. The box included chocolate, lemon and pistachio flavours. The flavours are quite subtle, which we really liked, the filling creamy and pastry crunchy. Will certainly be ordering from Affetto again. Great product, great comms and great service. What more can you ask for?! Thank you Affetto! Con Affetto 11675

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from ordering to it arriving.
the flavour was out of this world. They were absolutely delicious and unusual from other gluten free treats. Would highly recommend them.

Con Affetto, 11647

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Mum loves them, thank you.

Received my box of freebies today, thank you.
I gave them to my 95 year old mum as she so enjoyed the ones I bought from you a while ago and had been looking forward to these arriving. They were packed well, none were broken and mum tells me they are just as lovely as the last ones.

15 September 2024
Unprompted review
Affetto Italiano logo

Reply from Affetto Italiano

Hi Jac

We are so sorry you didn't receive your freebie yet!

We try to find your order but we can't find any order under this name (JAC GOLDEN)

Please let us know your order number and we will aim to ship your freebie

Thanks again and sorry for the delay

Rated 5 out of 5 stars

I have just received my first two boxed…

I have just received my first two boxed of the affetto CANNOLI, omg I have not tasted something so nice. I brought the starter kit and the siciliana lemon, all I can say yummy yummy
Well done affetto italiana, I'm going to try the kits next.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful works of tasty art.

Arrived very quickly, not at all disappointed. These beautiful cannolis took me right back Sicily . I am enjoying them with a cup of coffee. Grazie mille, Tornerò per saperne di più!

4 September 2024
Unprompted review

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