You telephone to apologise for muddles. We make a new appointment to fix a meter. You send two emails confirming appointment followed by an email cancelling it. Then someone turns up on cancelle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new client. The officer that took my call wasn’t informed enough to answer my questions regarding charge versus usage, etc. I had no choice but to sign up, and yet I have no information on how... See more
Company replied
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... See more
Company replied
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
Company replied
Company details
- #16 of 16 best companies in Water utility company
Written by the company
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contact info
Tamblin Way, AL10 9EZ, Hatfield, United Kingdom
- affinitywater.co.uk
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Not having to wait too long on the phon…
Not having to wait too long on the phon and speaking to someone who treated me with respect.
30 March 2026
Reply from Affinity Water
Hi Patrick Ryan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Unreasonable direct debt figure.
Be more reasonable. Say sorry when you were wrong. You impose my DB without any consent.
18 March 2026
Reply from Affinity Water
Hi MR LAURENCE Shum, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Good service talking with customer very…
Good service talking with customer very nicely and patiently
30 March 2026
Reply from Affinity Water
Hi Arzo Abdul Saleem, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Excellent company
Excellent company
Always very polite on phone
Staff very offient
Always complete work to high standard
29 January 2026
Reply from Affinity Water
Hi David Berry, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Kappo Christiana Odunayo, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi EL KASSED Assia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
A bit slow with the replying but…
A bit slow with the replying but they'll get things done eventually.
Happy with service
30 March 2026
Reply from Affinity Water
Hi Vlad Macarie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New customer
The company responded well after I moved in making setting up my regular payments easy
Thank you
2 March 2026
Reply from Affinity Water
Hi Irene Clark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi MRIDUL SAMAD, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Iftikhar Ahmad Rehman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
did not receive a satisfactor resolution
did not receive a satisfactory resolution to the problem.... the bill is too high
23 February 2026
Reply from Affinity Water
Hi Jaivrat Singh Rajoria, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Good customer service
Good customer service. Zee was excellent and very polite and professional. Ty
2 March 2026
Reply from Affinity Water
Hi Prasad Chudasama, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi customer, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Reply from Affinity Water
Hi Taylor, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I am physically and mentally a disabled…
I am physically and mentally a disabled persn and they promissed me helping with my water bills thanks
30 March 2026
Reply from Affinity Water
Hi Abdul Hamraz, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
A very professional team
A very professional team. They really help me every time with every problem
30 March 2026
Reply from Affinity Water
Hi Catalin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Shri Ram Sharma, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Easy to use.
9 March 2026
Reply from Affinity Water
Hi Robert, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Reply from Affinity Water
Hi DOUGLAS, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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