Affordable Flooring Solutions Reviews 6

TrustScore 4 out of 5

4.0

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Company details

  1. Carpet Retail Shop

Written by the company

There are a lot of flooring companies out there and most of them promise to be a cut above the rest and claim to be cheaper than each other. This is where we are different to them and local high street retailers. We don’t claim to be the cheapest, but we are incredibly good value. We don’t raise prices on product just to offer 80% off sales, we don’t charge a fortune for the materials just to cover ‘free fitting’. We don’t give away free underlay and claim it’s the best… We are honest, upfront, reliable and our service is second to none. We know flooring doesn’t come into general conversations, but when it does, our aim is to be recognised as being a cut above the rest for all the right reasons. In order to bring this vision to life we have brought together a close knit team of the best local professionals and experts in the industry with a combined collective knowledge of over 50 years in flooring and fitting.


Contact info

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
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Rated 5 out of 5 stars

A great experience using AFS

A great experience from Affordable flooring solution from first meeting Gary. We had a sample of striped carpet we wanted for our stairs and landing that we liked and straight away Gary was able to source at a very reasonable price. All the measurements were checked and we had a visit from Luke to confirm dimension. Good communication throughout the process of arranging dates for fitting . The fitter Alan did an excellent job of fitting the striped carpet and was very professional and experience with laying stair carpet. We were very impressed with the whole experience of working with the team.any thanks for a great job. We shall be back early in the new year for advice on another room we are moving onto next.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! I was very happy with the service I received from AFS and I would definitely recommend this company to anyone looking for good quality flooring.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

WOW WOW WOW

WOW WOW WOW - I am truly blown away with the Gary and the team at affordable flooring.

I've been renovating my home for the past 2 years and after months and months of searching, I came across affordable flooring with the most perfect carpet shades for my upstairs, stairs, front room and out house.

The team removed and disposed of all my old flooring, moved every single piece of furniture - then put it all back once the new carpet was laid. I can not thank the team enough!!!!

2 May 2023
Unprompted review
Rated 1 out of 5 stars

Unreliable! Poor service.

Unreliable!
The first time I was booked to have flooring fitted, no one turned up, there was no one available to speak to as the phones hadn't been diverted. I was eventually contacted and it was explained that the "big job" the fitters were on had been bigger than anticipated, i was offered a good will gesture and luckily this was rectified the following day.
The second time I was booked to have flooring fitted I had to find out from a third party two days before they were due to come that there was no fitters available on the date we had agreed. I had no contact regarding this, I had taken time off of work to paint and prepare the rooms, I had arranged someone to come and help move the furniture out of both of the rooms and arranged someone to take my dog for the day of the fitting. I had emailed to confirm the appointment and had no reply, I had called the office and left a message and had no reply, I had even messaged the man who had originally given me the goodwill gesture and still no reply. Disgustingly poor customer service. Unreliable company. Would NOT recommend.

30 May 2023
Unprompted review
Affordable Flooring Solutions logo

Reply from Affordable Flooring Solutions

Hi Leanne,

Thank you for your feedback.

It seems that there has been some miscommunication here.

To address the first paragraph, yes, you were let down. You accepted a gesture of goodwill and an apology.

On returning to fit the vinyl we discovered an untreated water ingress which prohibited us from fitting the vinyl. As you know this was reported to your landlord.

At this juncture we were asked to have no further communication with you as the landlord wanted to liaise directly. It was their responsibility to advise that we were unable to attend on the 3rd occasion. We gave the landlord over 7 days notice that we would not be able to attend on the previously agreed date which has made the content of this review both frustrating, but also understandable.

We endeavor to deliver a first class service with every customer but on occasion, due to circumstances outside our control, issues occur. This is such an occasion.

We are very sorry for the problems you have encountered and recommend a conversation with your landlord to bring this unfortunate sequence of events to a satisfactory conclusion.

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