Affordable Waste Management Ltd Reviews 1,089

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the process easy and stress-free. Many people highlighted the excellent customer service, noting the team's ability to explain details clearly and provide tailored solutions without being pushy. The service itself is frequently described as efficient and reliable, with consumers appreciating the competitive and transparent pricing. However, some customers were dissatisfied with the service, mentioning issues with collections not occurring as scheduled or bins being left in inconvenient locations. A few other people also felt that the company's communication and customer service were poor, leading to frustrating experiences regarding contract terms and charges.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support from staff like Daniel,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, professional, and... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing competitive, transparent, and... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight how... See more

Based on these reviews

Rated 5 out of 5 stars

Just spoken to Aaron at Affordable Waste Management. Genuinely pleasant, cheerful and happy to answer any and all queries. Very quick, clear, concise descriptions of what's available and no hard sell.... See more

Company replied

Rated 5 out of 5 stars

From start to finish enquiring about services to getting the waste bins delivered this company have been great. It's been just over 2 weeks from the initial enquiry to the bin delivery. Really pleas... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Aaron Iveson. Rang up with a small idea of what I needed to setup a collection plan for a new business. He took his time, heard my requirements, and explained in good detail what could w... See more

Company replied

Rated 5 out of 5 stars

Daniel was very helpful. Nothing was too much trouble and he even phoned back to ensure we were happy with everything that had been discussed the previous day. If the collections are are smooth as set... See more

Company replied

Rated 5 out of 5 stars

Very impressed with my experience today setting up a waste management contract with Deakyn Cairns. He was very kind, helpful and knowledgable and answered all of our questions and took us through the... See more

Company replied

Rated 5 out of 5 stars

From the first point of contact I felt assured that I had made a good choice dealing with Affordable Waste Management. Deakyn Cairns was very knowledgeable and explained the contract terms in a very p... See more

Company replied

Rated 5 out of 5 stars

Skye Hornby was helpful and reassuring (not pushy) going through the process for their services. She was thorough and found me the best quotes / alternatives & frequency that works for my business. W... See more

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Rated 5 out of 5 stars

I wasn't sure this company would be able to help us but they really went out of their way to provide use with the waste system best suited to our needs. Deakyn was very helpful and professional at all... See more

Company replied

Rated 5 out of 5 stars

I had a call from Aaron Iveson on behalf of Affordable Waste regarding my initial enquiry for business waste. I must say that he made the whole process very easy from start to finish, explaining all... See more

Company replied

Rated 5 out of 5 stars

Kieron is great to deal with and helped us assess our options with some flexibility going forward. This is our third year using Affordable Waste and I am impressed with their great service and would... See more

Company replied

Rated 5 out of 5 stars

Amazing service from the start. I’m a very busy business owner, and ‘affordable waste management’ made setting up our bins so easy for me I barely had to worry or chase up anything. With after care ca... See more

Company replied

Rated 5 out of 5 stars

Aaron Iverson was out point of contact, really helpful, thorough and not pushy at all. Explained everything and looking forward to working with them. Good affordable costs too!

Company replied

Rated 5 out of 5 stars

I cannot reckoned Deakyn enough. He guided me through the process, explained everything and ensured I was happy that it was the right fit for our business. This is the sort of welcome you need from an... See more

Company replied

Rated 5 out of 5 stars

I was quoted double the cost from other waste suppliers. Daniel was very prompt in contacting me and explaining the waste process. I ws able to sign up over the phone straight away, ticking this job o... See more

Company replied

Rated 5 out of 5 stars

Great service customer skills empathic and super efficient. CONTACTED By Dan and done the contract with Dikye as Dan was on annual leave. Great prices and contract pretty good

Company replied

Rated 1 out of 5 stars

I would not enter into a contract with this company again. Unfortunately a change of circumstances, which happens in life and business meant I had to withdraw. Company maintained a hard line and app... See more

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Rated 1 out of 5 stars

Rushed and hassled me until I agreed verbally then became very threatening when I says I didn't want to proceed. Despite nothing being delivered or service provided and nothing actually signed. Will c... See more

Company replied

Rated 5 out of 5 stars

Deakyn was very knowledgeable, kind, and helpful! From the quote consultation to choosing the right waste management for my business, it was a very smooth process.

Company replied

Rated 5 out of 5 stars

Daniel Common was incredibly helpful in guiding me through organising my business’s clinical waste management. As someone new to the industry, I really appreciated how clearly and thoroughly he explai... See more

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Rated 5 out of 5 stars

Exceptional service from start to finish. Every question was answered clearly and without delay, making the whole process straightforward and stress-free. The pricing was competitive and transparent,... See more

Company replied

Rated 5 out of 5 stars

Deakyn was very helpful from start to finish, everything was explained clearly and he didn’t leave a stone unturned. Absolute pleasure talking to him. Thanks :)

Company replied

Rated 5 out of 5 stars

So far I’m very happy with the business. The onboarding process was easy and straight forward, Aaron was absolutely fantastic and was extremely patient with me as I had 100 questions. He answered ev... See more

Company replied

Rated 5 out of 5 stars

Kieran Young has helped us set up a couple of sites with waste management and has been really helpful, quick and easy to deal with. I’d definitely reccomend the service to others

Company replied

Rated 5 out of 5 stars

Aaron, the sales advisor was very clear in explaining everything to me, went above and beyond to help me with all my questions. This member of staff worked effectively and efficiently to get the prod... See more

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Rated 5 out of 5 stars

Professional service The adviser (Aaron) was extremely helpful. Quick responses, and very easy to contact. The agreement was set up without any issues, and I at a very competitive price.

Company replied

Rated 1 out of 5 stars

I wanted to UPDATE my Five Star review to ONE STAR! Only just signed up with them & although the sales team were very good, the ACTUAL SERVICE is AWFUL! I was meant to receive delivery of my Bin today... See more

Company replied

Rated 5 out of 5 stars

Daniel was super helpful at ensuring I had the correct set up that suited my business needs and finances. Really easy and straightforward, and would definitely recommend!

Company replied

Rated 1 out of 5 stars

In general my waste got collected most weeks, I have had to complain on several occasions about the bin not being emptied fully, and a period of 4 weeks of no collection when our premises moved,... See more

Company replied

Rated 5 out of 5 stars

Aaron Iveson was amazing so helpful, listened to all the specifics we needed and got us set up within 15minutes. Great customer service!!!

Company replied

Rated 1 out of 5 stars

Have had a very frustrating experience with this company. Despite ongoing issues with missed collections earlier in the contract, I was recently informed that my contract is still active. Shortly... See more

Company replied

Rated 5 out of 5 stars

Had a gentleman called Kieron help me out today with my waste collection, the service he provided was professional and efficient. Will be using this company again in the future.

Company replied

Rated 1 out of 5 stars

I strongly advise others to be cuatious when dealing with this compaby, particularly regarding their auto-renewal pplocy the contract automatically renews, an dthis is only mentioned in smal... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Skye. I really wasn’t sure what i needed, but she helped me explained it fully, was really informative she went above and beyond.

Company replied

Rated 1 out of 5 stars

Avoid this service at all costs. Started off ok initially then as the contract progressed it was clear I had been set up. I asked for an offensive waste plan but they insisted that my waste had to b... See more

Company replied

Rated 5 out of 5 stars

Skye called me first t going Monday and within about 10 mins all set up, good price and easy to deal with.. very Knowledgeable and bin arriving in next few days

Company replied

Rated 5 out of 5 stars

Fantastic! Deakyn was so polite, helpful and informative ... he understood my current situation and was si helpful working out an appropriate schedule. All sorted efficiently, quickly which i needed.... See more

Company replied

Rated 5 out of 5 stars

My advisor was Skye Hornby and she was fantastic! Very knowledgeable and helped me to get what was right for my business, thank you very much highly recommend x

Company replied

Rated 5 out of 5 stars

Daniel was fantastic from start to finish, great service, quick to reply to emails, explained everything well. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Kieran, understood i was busy and time is short and he was able to understand what we require and provided the best service and get everything set up in no time great service.

Company replied

Rated 5 out of 5 stars

Aaron was very professional, helpful and informative over the phone. He made sure I understood all fees and contract terms. It was a very pleasant and easy conversation

Company replied

Rated 5 out of 5 stars

This was the second time dealing with Kieron from Affordable Waste and it’s always a pleasure. He’s very competent and easy to understand.

Company replied

Rated 5 out of 5 stars

I just got off the phone with Skye from Affordable Waste Management. Thank you Skye for a stress free easy going, friendly and professional experience while getting our bins sorted. On this experience... See more

Company replied

Rated 5 out of 5 stars

Aaron was very polite, professional and informative. As a charity he was able to get us the best possible price. Many thanks.

Company replied

Rated 5 out of 5 stars

I had a call with Daniel to set up my clinic and sharps collection - he was great and managed to find me a really great price and was super helpful at arranging eveythin!

Company replied

Rated 5 out of 5 stars

I can highly recommend Affordable Waste. Contacted them regarding the clinical waste management. Dan was very helpful and informative. No hidden costs or information. Straight forward and simple waste... See more

Company replied

Rated 5 out of 5 stars

Trying to poach Daniel Common to come and work with me - if you are ever out of a job, give me a shout! He is ace! Customer service was exceptional! Thanks guys

Company replied

Rated 5 out of 5 stars

Keiron was really helpful, answered all my queries and came up with a plan that suited our company requirements

Company replied

Rated 5 out of 5 stars

Aaron was amazing today, so helpful. I had had a few quotes elsewhere and it was all very complicated. He broke everything down for me reduced my payment, and it was really quick and easy to set up, t... See more

Company replied

Rated 5 out of 5 stars

Daniel has been extremely helpful and super professional. He is a true asset to the company and I will recommend him to everyone :) Thank you!

Company replied

Rated 5 out of 5 stars

Aaron Iveson, was a great help from start to Finnish setting up our waste plan. Very knowledgeable and pleasant to deal with highly recommend !!

Company replied

Rated 5 out of 5 stars

Quick easy and simple to help with requirements and also reasonable pricing. Awaiting final confirmation but looking forward to working with Aaron and the team

Company replied

Rated 1 out of 5 stars

I took out a contract in 2025 for sharps and medical waste, I had to call up multiple times just to get the bins delivered which took six weeks They use PHS as one of their contra... See more

Company replied

Rated 5 out of 5 stars

Great service in securing waste collection for us. Quick responses on the phone and very personable. Thanks Deakyn :)

Company replied

Rated 5 out of 5 stars

Great communication, sales and customer service skills from Aaron. Although we are talking about bins and obviously sale must be made. All conversations were Handled with good pacing, very informa... See more

Company replied

Rated 5 out of 5 stars

Well I received a phone call straight away and was advised very well by the sales rep on what waste bin I would need, collection set up, quick as that, great help

Company replied

Rated 5 out of 5 stars

Sean was brilliant. Such a skilled negotiator very kind and looked after my needs so well. He made sure I get the best deal for my start up business. Thank you so much Sean ! You have been amazing!... See more

Company replied


Company details

  1. #22 of 45 best companies in Waste-Management Service
  2. #22 of 42 best companies in Waste Collection Service

Written by the company

At Affordable Waste Management, we understand that cost savings are essential for your business. Our collective buying power enables us to negotiate the best possible prices, ensuring you receive maximum value. Our proven track record and thousands of returning customers are a testament to our commitment to excellent service. We handle all aspects of waste management, allowing you to focus on your core business needs. With our reliable network of UK suppliers, we take the worry out of waste disposal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Issues from day one!!

Have had a contract for a year and a half now (stupidly did not cancel it in time when the first year was up)

Took quite some time getting the bins needed in the first place but didn't hold that against them, when I really should have. Have had one collection in the last 18 months. Signatures forged but because GPS shows they were on site (leaving bin bags on my doorstep but not collecting waste) and they have signatures that are not mine, apparently there is not enough evidence that collections were not taken place.
They want photographic evidence of waste not collected- unfortunately I do not have 18 months of waste on my property- if I did I'd likely be shut down!! I have had to dispose of it elsewhere.

A complete waste of money. It seems I cannot get out of this contract, so I'll be holding on to all waste. If this continues for the rest of my contract, I'll be taking it to Environmental Health

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company with excellent customer service skills

I dealt with Skye today and she was brilliant from start to finish , very polite and helpful . I had actually received a quote that was cheaper than Affordable waste management however Skye managed to beat that quote for me . I am now a happy customer of Affordable Waste Management . I would definitely recommend them to others .

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service 👍

Efficient and professional service 👍

20 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you for taking a moment to leave us your 5⭐ review!

It’s fantastic to hear that you’re satisfied with the service we provided. We always aim to deliver the best possible experience for our customers, and your kind words are a great reminder of why we do what we do.

We wish you success in the future, and please know that our customer service team is just a call or message away should you need further help.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. Every question was answered clearly and without delay, making the whole process straightforward and stress-free. The pricing was competitive and transparent, with no hidden surprises. Most impressive was the speed—service was implemented immediately with no disruption. Efficient, reliable, and easy to deal with. Highly recommended.

20 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

We truly appreciate you taking the time to share your 5⭐ experience!

It means a lot to us to know that our service has met your expectations. Our goal is to ensure every customer receives the highest standard of support, and your feedback shows we are achieving that.

Best of luck with everything moving forward, and should you need additional support, our friendly customer service team will be happy to help.

Warm regards,
Affordable Waste Management

Rated 5 out of 5 stars

Great help setting up my business waste

Great help setting up my business waste

20 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

We greatly appreciate your 5⭐ review – thank you!

Providing excellent customer service is at the heart of what we do, so we’re very happy to hear that you’re pleased with the experience you’ve had with us.

Wishing you all the best in your future endeavours. If you require any assistance at any stage, our customer service team will be glad to support you.

Sincerely,
Affordable Waste Management

Rated 5 out of 5 stars

Great service

From initial enquiry to clinical bin delivery the process has been efficient andveasy. Thank you

9 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you for taking a moment to leave us your 5⭐ review!

It’s fantastic to hear that you’re satisfied with the service we provided. We always aim to deliver the best possible experience for our customers, and your kind words are a great reminder of why we do what we do.

We wish you success in the future, and please know that our customer service team is just a call or message away should you need further help.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

10/10 Deakyn

Deakyn was very knowledgeable, kind, and helpful! From the quote consultation to choosing the right waste management for my business, it was a very smooth process.

19 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you kindly for your 5⭐ review!

It’s great to hear that Deakyn was able to guide you with professionalism and provide the clarity you needed. We believe every customer should feel supported when making decisions, and we’re glad you felt taken care of.

We’ll share your positive feedback with Deakyn. If you ever require additional support, please know our team is only a call or message away.

Sincerely,
Affordable Waste Management

Rated 4 out of 5 stars

Quick and easy to sign up

Quick and easy to sign up, Aaron was very helpful

17 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

Thank you very much for leaving us a 5⭐ review!

We’re delighted to hear that Aaron was able to support you throughout the process and provide clear answers to your questions. Making the right decision for your business is important, and we’re proud to help our customers secure the best value possible.

Your kind words will be shared with Aaron. If you need any further help at any stage, please feel free to get in touch with our team.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

Good Service

Well I received a phone call straight away and was advised very well by the sales rep on what waste bin I would need, collection set up, quick as that, great help

19 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

Thank you so much for leaving us a 5⭐ review!

We’re delighted to know that you’re happy with the service you received from Affordable Waste Management. Delivering excellent customer care is very important to us, and it’s always rewarding to hear positive feedback from our customers.

We wish you continued success in your future endeavours, and please remember that our customer service team is always here if you need any further assistance.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

Easy and honest onboarding

So far I’m very happy with the business.
The onboarding process was easy and straight forward, Aaron was absolutely fantastic and was extremely patient with me as I had 100 questions. He answered everything in a clear manner and made me feel very welcome, he was very honest and upfront with me about everything too!! Thus far definitely 10/10 service.

17 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

We really appreciate your 5⭐ review – thank you!

It’s fantastic to know that Aaron guided you smoothly and gave you the information you needed. At Affordable Waste Management, we want every customer to feel confident in their choices and assured they’re getting the best deals for their business.

We’ll make sure Aaron receives your feedback. If you ever need more support, our team is always here to help.

Best regards,
Affordable Waste Management

Rated 5 out of 5 stars

Skye was very helpful and explained…

Skye was very helpful and explained everything from start to finish. Great service.

18 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you kindly for your 5⭐ review!

It’s great to hear that Skye was able to guide you with professionalism and provide the clarity you needed. We believe every customer should feel supported when making decisions, and we’re glad you felt taken care of.

We’ll share your positive feedback with Skye. If you ever require additional support, please know our team is only a call or message away.

Sincerely,
Affordable Waste Management

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service

18 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you for taking a moment to leave us your 5⭐ review!

It’s fantastic to hear that you’re satisfied with the service we provided. We always aim to deliver the best possible experience for our customers, and your kind words are a great reminder of why we do what we do.

We wish you success in the future, and please know that our customer service team is just a call or message away should you need further help.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

Great communication friendly happy…

Great communication friendly happy gentlemen 100%

18 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

We greatly appreciate your 5⭐ review – thank you!

Providing excellent customer service is at the heart of what we do, so we’re very happy to hear that you’re pleased with the experience you’ve had with us.

Wishing you all the best in your future endeavours. If you require any assistance at any stage, our customer service team will be glad to support you.

Sincerely,
Affordable Waste Management

Rated 5 out of 5 stars

Smooth easy process

Smooth easy process

17 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

We truly appreciate you taking the time to share your 5⭐ experience!

It means a lot to us to know that our service has met your expectations. Our goal is to ensure every customer receives the highest standard of support, and your feedback shows we are achieving that.

Best of luck with everything moving forward, and should you need additional support, our friendly customer service team will be happy to help.

Warm regards,
Affordable Waste Management

Rated 5 out of 5 stars

Daniel Common was incredibly helpful in…

Daniel Common was incredibly helpful in guiding me through organising my business’s clinical waste management. As someone new to the industry, I really appreciated how clearly and thoroughly he explained everything, making the whole process easy to understand. He ensured I had all the information I needed and provided excellent customer service from start to finish.

17 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

We truly appreciate your 5⭐ review – thank you!

It’s wonderful to know that Daniel could walk you through the process and assist with your questions. Our priority is making sure customers find the best solutions for their businesses, and it’s great to hear this came across in your experience.

We’ll be passing on your kind words to Daniel. If you need anything else while working with us, please don’t hesitate to get in touch.

Kind regards,
Affordable Waste Management

Rated 5 out of 5 stars

Great communication

Great communication, sales and customer service skills from Aaron. Although we are talking about bins and obviously sale must be made. All conversations were Handled with good pacing, very informative, and with huge respect plus care for the customer.

16 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you kindly for your 5⭐ review!

It’s great to hear that Aaron was able to guide you with professionalism and provide the clarity you needed. We believe every customer should feel supported when making decisions, and we’re glad you felt taken care of.

We’ll share your positive feedback with Aaron. If you ever require additional support, please know our team is only a call or message away.

Sincerely,
Affordable Waste Management

Rated 5 out of 5 stars

Informative and polite

Informative and polite, not pushy

16 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

We truly appreciate you taking the time to share your 5⭐ experience!

It means a lot to us to know that our service has met your expectations. Our goal is to ensure every customer receives the highest standard of support, and your feedback shows we are achieving that.

Best of luck with everything moving forward, and should you need additional support, our friendly customer service team will be happy to help.

Warm regards,
Affordable Waste Management

Rated 5 out of 5 stars

Helpful and so polite.

Skye was really helpful, sorted out bins for my business in a fast and efficient manner, helped with my needs and altered the contract length to what I required.
Explained everything and made the whole process easy. Highly recommended.

16 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

Thanks so much for your 5⭐ rating!

We’re thrilled to hear that Skye could answer your questions and make the process easy to understand. We know how important it is to get the right solution for your business needs, and our team works hard to ensure you always receive the most competitive offers.

Your comments will be passed on to Skye. Should you need further assistance, please don’t hesitate to reach out to us.

Warm regards,
Affordable Waste Management

Rated 5 out of 5 stars

Highly recommend

Prompt, polite and informative. Melissa was genuinely concerned all was to the highest standard. Many thanks.

16 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hi,

We greatly appreciate your 5⭐ review – thank you!

Providing excellent customer service is at the heart of what we do, so we’re very happy to hear that you’re pleased with the experience you’ve had with us.

Wishing you all the best in your future endeavours. If you require any assistance at any stage, our customer service team will be glad to support you.

Sincerely,
Affordable Waste Management

Rated 5 out of 5 stars

Good customer service

16 March 2026
Unprompted review
Affordable Waste Management Ltd logo

Reply from Affordable Waste Management Ltd

Hello,

Thank you for taking a moment to leave us your 5⭐ review!

It’s fantastic to hear that you’re satisfied with the service we provided. We always aim to deliver the best possible experience for our customers, and your kind words are a great reminder of why we do what we do.

We wish you success in the future, and please know that our customer service team is just a call or message away should you need further help.

Kind regards,
Affordable Waste Management

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