Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly, helpful, and professional staff who make the hiring process smooth and efficient. Many people appreciate the competitive and affordable pricing, often noting the absence of hidden extras. Reviewers also frequently commend the quality of the vehicles, describing them as clean, well-maintained, and perfectly suited for their needs. However, some customers also noted occasional issues with vehicle readiness, such as vans being dirty or having mechanical problems upon collection. A few other people also felt that there were unexpected requirements or costs, like needing multiple proofs of address or facing higher prices for older customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Price

Clients share positive opinions on price, with many reviewers finding the rates competitive, reasonable, and... See more

Product

Reviewers mention positive feedback about product, with many customers praising the excellent condition and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition of the vans and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. #11 of 24 best companies in Car rental company
  2. #5 of 7 best companies in Van rental agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No additional charges unlike…

No additional charges unlike competitors. Service very good.

5 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto the team.

Rated 5 out of 5 stars

Great prices

So easy to book online, picking the van up so quick and easy ,great friendly and so helpful staff

6 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto the team.

Rated 5 out of 5 stars

great service

Always friendly and will always try there best to help.

4 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto the team.

Rated 5 out of 5 stars

Great value

Always dead easy with no hidden charges or excesses .
Staff super helpful and friendly would highly recommend.

4 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto the team.

Rated 5 out of 5 stars

I live in stoke but rented from…

I live in stoke but rented from Stafford the walk was a bit far from the train station but when I got there the people who work there were really nice and couldn't of been better tbh and the car was a really good car so thank you oh and I took it back abit late which I apologize about but I dropped it off at the stoke HQ which was really convenient as well

31 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto the team.

Rated 5 out of 5 stars

Stafford depot

Always good Stafford depot are very helpful every time

27 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for you comments and 5 star review which will be passed onto Phil Deb and the team.

Rated 5 out of 5 stars

Quick and easy

Very helpful staff and brilliant customer service

3 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the 5 star service and your comments which I’ll pass onto the team.

Rated 5 out of 5 stars

Great service

Great service. Easy online booking. Friendly staff. Clean and reliable vehicles.

1 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the 5 star service and your comments which I’ll pass onto the team.

Rated 5 out of 5 stars

Excellent service

Excellent service and van as always

31 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the 5 star service and your comments which I’ll pass onto the team.

Rated 5 out of 5 stars

Easy process

Easy process, competent staff and decent vehicle

31 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the 5 star service and your comments which I’ll pass onto the team.

Rated 5 out of 5 stars

Helpful staff

Helpful staff
Polite and informative
Only concern lack of parking vans on return

31 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for the 5 star service and your comments which I’ll pass onto the team.

Rated 5 out of 5 stars

Amazing

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are looking for a van I always advise them to use them. Based in Stafford so always use Stafford branch amazing

21 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Will pass your lovely comments and 5 star review to the team @stafford.Cheers

Rated 5 out of 5 stars

Brilliant Hire, all the way

Brilliant Hire, thankyou everyone involved from front of house to all of you who keep the cars in tip top condition and so clean.

20 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Third time I've used Afford Stafford

Third time I've used Afford Stafford. I visit almost every year and hire a car for 3-4 weeks at a time. Phil and his team always look after me with excellent vehicles and, at the end of the hire term, no problems. I'll keep using Afford Stafford now for every visit.

18 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.I must admit too theyre a great team down there and will pass this onto them.

Rated 5 out of 5 stars

Great service Weekly rental

Very good service, I needed a car for a week and it was provided immediately at a reasonable price; I always receive a great service from Afford in Stafford thank you.

18 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review.

Rated 5 out of 5 stars

Great van

Great van, good price and a great people to deal with.

18 October 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look