Africa Mobile Reviews 

143
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

My name is Nolubabalo Ntlantlu id no 6604150345083. I took a contract in 2023. My house was burnt down in September 2024. I phoned trying to claim the phone. Everything was done , I went to pay the 35... See more

Rated 1 out of 5 stars

Africamobile does not even deserve 1 star, giving 1 star is being generous. I have 2 contracts with the above mentioned company. April 2026 I took a 2nd Contract for my husband, the beginning... See more

Rated 1 out of 5 stars

Is a scam they are busy debiting my money but I don't have access to phone is locked and I don't owing them I tried to call and sending emails watsup no one is responding.i decided to visit the offic... See more

Rated 2 out of 5 stars

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on... See more

Company details

  1. Mobile network operator

Written by the company

Africa Mobile is a mobile network that caters to the needs of consumers that have been marginalized by the other network operators. Our customers are assessed more fairly on their affordability rather than there credit score.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

143 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(143)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Very angry

Very angry
Thus company debited my account for a cell phone contract I took out in January 2024.
I ve been trying to contact them on landlines no answer. Emails and whatsapp no reply.
I ve now stopped debit order as this company seems to be a scam.
I urge all ppl not to take items from this company at all.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

This is Tashwill 0814730512 is my…

This is Tashwill 0814730512 is my number...look here its been almost 10 days since the debit order went off and still im waiting for the phone...the application went quick but now it looks like u dissapeared from the earth...this is unacceptable and not on...i want my money back or the phone...otherwise ill take legal steps upon u...cause this is fraud...and your company wil definitely close

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Hello am a very angry customer this…

Hello am a very angry customer this compony is a scam, I took a phone with them four months back the phone has been working nicely untill January they locked this phone its been a month now this phone is locked yrt they keep deducting money from my account each and evry month this month they took 558 Rands on the 27 of January but their phone is locked I sent emails I called them everyday for four weeks now they dnt call back or respond to any of my calls or whatsapp text this is unacceptable I require response today, anyone who knows their offices so I can take the phone back to them and get my money or anywhere I can report this issue. Contact me on 0826376416 /0679395296

10 January 2024
Unprompted review
Rated 1 out of 5 stars

I'm very disppointed because we agree…

I'm very disppointed because we agree that my debit would go out on the 31st of each other but you guys tried to debit on the 25th and as soon as the debit didn't go through, you guys locked my phone. The debit went through on the 29th but my phone is still locked. I can't seem to get ahold of africa mobile with all the numbers including whatsapp. Please call me 0645453898. I need my phone unlocked urgently

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service

I am waiting for my unlock code for 2 weeks now. I paid via EFT and you also debited me yet no number works at all. call me on 0748616884/ 0311409906 urgently

22 January 2024
Unprompted review
Rated 1 out of 5 stars

marius nietskie.

Hi.marius nietskie.
I paid my cell phone contact.
Receive my data on the 26th but now my device are lock.i did phone but no answers.sent a mail and what's up no reply.please sent unlock code or you not going to receive any more money from me.phone me on 0827342757

1 February 2024
Unprompted review
Rated 1 out of 5 stars

I’m disappointed on your service they…

I’m disappointed on your service they deducted my money on Thursday the 25 January no message no delivery nothing i have been trying to call and WhatsApp you no response please Call me on this number 0763199808

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service

My phone is blocked from last week thursday im calling and sending emails no one answers me back please call me 0842447560 i dont know why they give us numbers to call and whatsapp proof of payment but nothing happens i just need the code to unlock my fone im very disappointed in the service you offer

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Very poor service from Africa Mobile

Very poor service from Africa Mobile. My debit went out but they blocked my phone. I did everything stated in the procedure but still nothing is happening. Emails not responded to and the number provided doesn't work.
Please contact me urgently. 0614227547

25 January 2024
Unprompted review
Rated 4 out of 5 stars

Hi my phone has been locked for three…

Hi my phone has been locked for three weeks now and they still debited money from my account, am calling no one responds and the whtsapp as well no one responds,

Call me on 0679395296 urgently and reverse all my debit orders I can't go around with a phone that doesn't work.

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is pathetic

Customer service is pathetic, no reply to WhatsApp or email.
Debit orders going off with no device or reply
Yet quick to lock one's device.

26 January 2024
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for reaching out. A Member of our escalations team will be in contact shortly

Rated 1 out of 5 stars

Bad service and poor delivery!!!

1 of they consultants contacted me on the 16th of January 2024 offering me a cellphone contract. They told me the device will be delivered to me within 5 working days. They already debited my account for activation on the 25th but I still haven't received the device. Called them numerous times but no answer. Even tried calling the consultant but the goes to voicemail and they say the inbox is full. Can anyone please assist me on this matter ASAP.

16 January 2024
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for reaching out, our escalations team will be in contact shortly

Rated 1 out of 5 stars

Good day

Good day, I received a call stating I was approved. Debts loaded but no contract recieved, I'm called 0100215090 the lady said they will send it through shortly. Tried calling again and whatsapp no response!!!!!

24 January 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

How does one get into contact with Africa mobile. I tried the Whatsapp number as well as the 010 021 5090 number. There is no response.

AFter reading all the negative reviews I wish to cancel my contract immediately

16 January 2024
Unprompted review
Rated 1 out of 5 stars

My phone was locked for no reason and…

My phone was locked for no reason and yesterday 15 January 2024 they debited,tried to whatsapp and sent an email still no response till today.Im very upset and I will open a case of fraud if the matter is not resolved,I will wait until Friday,if no response or unlocking my device,I'm definitely opening a fraud case.

15 January 2024
Unprompted review

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