African Ancestry Reviews 

231
TrustScore 2.5 out of 5

2.5

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Rated 4 out of 5 stars

Although my husband is African American, we learned that he is 25% Portuguese! We were not happy with the length of time it took it get the results - it took 3 months! But the answer we got helped pro... See more

Rated 1 out of 5 stars

Multiple failed collection attempts, delayed results, ignored emails, and I only found out there was an issue with my sample after contacting support myself because my account still said “sequencing i... See more

Rated 4 out of 5 stars

I used African Ancestry, along with 2 other dna firms,using the scientific process of 3:1 ratio, I have a clearer picture of where I came from. Now, I create my ancestral history instead of Macmillan... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service provided. This company is taking advantage of people who genuinely want to learn about their heritage. I strongly advise against using them and believe... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

African Ancestry is the pioneer of genetic ancestry tracing for people of African descent, trace ancestral roots back to a specific present-day African country and tribe/ethnic group.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

231 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(231)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I started to worry after waiting more…

I started to worry after waiting more than 2 months for the results. I am excited about my results but unsure as to what it means for the future. Do I change my name ? How will it change my outlook or should it? I was around in the late 1960's and 70's, when finding your roots was the popular thing to do. I decided to pursue a career and raise a family. With all that accomplished, Is it now time for the transformation?

8 January 2020
Unprompted review
Rated 5 out of 5 stars

I was very pleased with African…

I was very pleased with African Ancestry. I really value the fact that your DNA is destroyed after results are established. The fact that I can call and speak with someone directly concerning the results or any ? their may be. Everything is very confidential. I totally trust the source and have recommended African Ancestry to others. Thank you.

7 January 2020
Unprompted review
Rated 5 out of 5 stars

I loved and trusted the information…

I loved and trusted the information that African Ancestry found out and presented to me in print. I also love the necklace of Africa with jewel in the location of my maternal ancestral roots!

6 January 2020
Unprompted review
Rated 4 out of 5 stars

African Ancestry is awesome, but we need an App!

I love the fact that African Ancestry has the biggest database when trying to discover your African Heritage. However, the biggest concern I have is for the price your charging you have no app for customers to stay in engaged like 23 & me. Yes, emails were sent but don’t suffice for the price that customers are willing to pay. Please I love supporting my African community, but make sure we are competing with others by having at least the basic or higher standards when it comes to technology. Thanks African Ancestry Customer & Supporter

5 January 2020
Unprompted review
Rated 5 out of 5 stars

The information received is just what I…

The information received is just what I need to continue making my plan to visit Africa this year. I just really feel the us government who displaced us african americans owe us this information for free. I have spent just about $600.00 to find out where my father and mother were from...that's a lot of money.

1 January 2020
Unprompted review
Rated 5 out of 5 stars

I submitted my test when the company…

I submitted my test when the company first started and was pleasantly surprised with the professionalism of the company, making contact when I was impatient waiting for my results. Thy assured me my results would be forthcoming and they were. They explained all my results to me and to this day, I always recommend African Ancestry to my friends and family.

1 January 2020
Unprompted review
Rated 5 out of 5 stars

Confidently Reassured

I was informed about the process and procedure for my heritage testing every step of the way. The reassurance I feel of knowing where my roots start are beyond measure.

1 January 2020
Unprompted review
Rated 1 out of 5 stars

I have not received any reply to my…

I have not received any reply to my email I have sent you nor have I been kept up to date with the progress of my results. I don't even know if you received my swabs or not. I was planning on also doing the second DNA. I don't know now

1 January 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! All the time tables given were met and the kit was easy to use. Excellent information in the pamphlets given with the results. Official and professional. Would recommend to anyone!

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Get Your Kit!

Get your kit and know your roots
You will be happy that you did
The best gift you can gift yourself with!
"Smiley J"

12 December 2019
Unprompted review

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