Agapediamonds Reviews 523

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as beautiful, stunning, and of excellent quality, frequently exceeding expectations. Many appreciate the competitive pricing, finding that the company offers superior quality at a fraction of the cost compared to other retailers. However, some people experienced issues with their orders and delivery. A few customers reported receiving incorrect items or only partial shipments, and there were instances where products were shipped to the wrong address. Additionally, some reviewers were confused by product descriptions, leading to accidental purchases of simulated diamonds instead of lab-grown ones.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers express... See more

Quality

Customers had positive experiences with quality, often praising the beauty and sparkle of the diamonds, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the seamless ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many customers praise fast shipping, prompt... See more

Price

People report positive experiences with price, often highlighting great pricing and quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always wanted a beautiful wedding set that makes a statement. The only stone I truly love are diamonds. Having purchased two previous styles I like knock out gorgeous but have short fingers and... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beyond Expectations! Fit for a Queen 👑 This ring is everything I hoped for and more! It’s exactly as advertised—if not better. The simulated diamonds are breathtaking; they look genuin... See more

Rated 5 out of 5 stars

I wanted to write to share how pleased I am with the recent annual service of my ring. It is gleaming and sparkling and looks great (I also got the rhodium coating to freshen it up). Admittedly, whe... See more

Rated 5 out of 5 stars

Just received a Lab Grown Diamond Pendant for my wife. It is exactly as described. It is not a simulated diamond but rather a lab grown diamond with an IGI report included. So please read carefully... See more



Contact info

4.2

Great

TrustScore 4 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful quality jewelry

This is my second order and love the quality of their products. Spoke to Jenny in customer service, because I paid for "overnight shipping", which could still take a week just for order completion.
Aside from that miscommunication, I am happy to purchase from this company.

12 September 2025
Unprompted review
Rated 3 out of 5 stars

This is my second order in 4 months-…

This is my second order in 4 months- prices up over 20%. I paid for overnight shipping and still have not got earrings 5 days later. Call me at 904 612 5191- I have also been 3 times on Hold for over 15 minutes with no answer.

7 September 2025
Rated 1 out of 5 stars

You shipped to the wrong location when…

You shipped to the wrong location when I clearly put in my order a different shipping address vs billing address!!! First order with Agape. Not looking very promising.

8 September 2025
Agapediamonds logo

Reply from Agapediamonds

We sincerely apologize for the frustration with your first order. After reviewing the details, we can confirm that because your purchase was completed with a credit card, our system is required to ship to the billing address for security and fraud-prevention purposes. This policy is clearly stated during checkout when selecting credit card as the form of payment.
We completely understand how this can be confusing if you intended to use a different shipping address, and we truly regret the inconvenience. Please reach out to our customer care team at 1-800-861-5144 and we’ll be happy to work with you on a solution for future orders.
Your satisfaction is very important to us, and we’d love the chance to earn your trust and confidence going forward.

Rated 5 out of 5 stars

Customer service was good! ecept none…

Customer service was good except none that could help me with a cancelation on Monday the holiday ut was promptly taken care of the next day. Was confused by terms so ordered the wrong items. Quality is Excellent and will order again!

1 September 2025
Rated 5 out of 5 stars

Ease of choosing what you want

Easy to go to website and choose exactly what I wanted! Best online experience buying something like this I have experienced over the years! Can’t wait to get my product in the mail!

12 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look