Agarwal Packers and Movers Ltd. Reviews 294

Agarwal Packers and Movers Ltd. did an excellent job with my international move from the US to India. They have an amazing team especially in India for handling international shipments. Francis and Chandrakanth provided exceptional care and accountability of our goods. They communicated clearly and proactively with transparency about each step in the process. They were always available, polite and professional. Although, I met Francis only once, he handled everything as if it was his own. There is room for improvement for the team in the US. We felt like they could be bit more proactive on following up and informing us on the next steps. The packing and loading team definitely could have been better. We had some hiccups, but Satya handled them well and made the biggest move of our lifetime go well. Overall, I would give 5 stars especially because the team in India went above and beyond and made me feel confident in them handling our shipment.

I had a decent experience with APML international from US (Pittsburgh) to India (Ahmedabad).
The US team was fantastic, I had Satya as my point of contact. He arranged pickup via FedEx very quickly, and I i kept adding more boxes till the last minute as I was packing more and moving out. But he was very cooperative. I used Home depot boxes, however FedEx was refusing to accept them as those are moving boxes and not shipping. I had to really plead to convince them, so confirm with FedEx before you pack.
The packages arrived with basic wear and tear on the outside, and very minor damage instead.

But a few drawbacks, mainly with the Indian team.

1. Duration was advertised as 100 days door to door but it took 130 days, so almost a month extra. APML provided a tracking link till it reaches Indian port. It was supposed to reach on 30th Aug, I shipped on 6th June. It did reach Navi Mumbai on 30th Aug.

2. I didn't get much updates from the Indian team. Infact I had to email/call/followup way too much get any sort of estimated date of arrival to my residence. The shipment landed in Mumbai on 30th August but I got it in Ahmedabad on 9th October, while customs clearance was finished on 24th September. This is exactly the time frame when you would expect timely updates, but the Indian team wasn't very prompt. I finally had to give an ultimatum that I needed it by 10th October and they delivered on 9th October.

3. Another huge issue that I faced was the lack of information or information not being provided in a timely manner. For example the fact that you need to physically send your passport to them at the time it arrives in Indian port was not mentioned beforehand by either country team. This was informed to me four days AFTER it arrived at Navi Mumbai port, not even a day before. People have travel plans, in fact I did and wasn't in town so couldn't send in the passport to them as quickly as it was needed.

4. This relates to the second problem. There is either a 4 day holding period at port or 15 days period, during which you don't incur the holding charges. Which kind was applicable for my shipment was again never informed to me by either country team.
Even though shipment arrived on 30th Aug at the port, the Indian team reached out the first time with customs documents EOD of 2nd Sept so effectively they utilised 3 of the free days.

It's a long distance so overall it's okay, I'm glad I received my stuff in decent condition. And the costs are reasonable. Just the lack of communication is a bit tiring, as I couldn't plan ahead or well for it.

APML handled my move from the Netherlands to India really well. All items arrived safely and in good condition. Their prices were better than other movers, and the team was professional and responsive throughout. Highly recommended!

Good support and attention from client officers, delivery with delay but movers efficient and responsive

I had a mixed experience with APML International. The initial communication and packing process were smooth and completed on time. However, I faced major issues with delivery tracking, delays, and timely communication. Despite providing my residence address, it took more than three months to receive my items, which was very disappointing and frustrating. Based on this, I would personally stick to using APML only for domestic deliveries.

Wonderful team and hard working crew. They were exceptional in handling the entire cargo for door to door International Delivery. Highly Recommended.

Team showed up late, drove their truck over our wet lawn, damaging it, got the truck stuck, waited almost 24 hours to retrieve it, then delayed the shipment pending our submitting proof that we paid the deposit, then lost track of the shipment en route. Shipment arrived after we left the country. Then the customer service team lectured us about "not knowing the facts." Strongly recommend that you avoid this shoddy, unprofessional organization.

Great experience. The team worked integratedly and thinga went pretty smooth, specially Abhishek who was very responsive and got things done promptly on time

Really appreciate Mr.Francis the way he guided very trasperantly throught the delivery process. He make sure door to door ( India to USA) delivery without any struggles. I finally went with Agarwal packers and movers after talking to 3 other vendors. Kudos to Francis for handling everything very smoothly. Thank you 😊

I recently moved to India from Malaysia and decided to book my cargo with Agarwal Packers and movers. The whole process was very smooth. Mr Mukundan from Malaysia arranged the packaging and dispatch of the product, Ms. Manjula in chennai helped us with Custom process and later Mr Francis and team ensured that our luggage reached our house safely. I was timely informed about the status of my luggage. The team also helped us in unpacking the boxes. A big thanks to team APAM for bringing the memories back to India with such care and responsibility.

Support from Ooerations in timely feedback and meeting the delivery date as committed on phone.
Punit was of great help

Good services for international shipments from door to door. No items were damaged, though aluminum case for television was opened at customs and couldn’t be delivered to us.
Highly recommended for their professional services.

I have reachout to AMPL for my shifting work where Mr. Bharat (spontaneously) acted and visited the site and shared the quote along with the list of items. Later, I informed that the list of items are incomplete and some more need to be included and revised quote is required. Since that time I have been chasing to provide me the details despite multiple followups. Mr. Deepanshu called who lacks basic communication etiquettes and was rude upon which I asked him to align his senior and since then they have been avoiding. Everytime I have reachout to them, I have been informed by Mr. Saurabh, Raj, Ms Kaur, all seems to be enjoying their idle time. BADE BHAIYA may be a better option.

I moved my household items from Bangalore to dubai. I had very smooth experience with the team. Deepa and Satyajit did an excellent job in making sure I get regular updates and on time delivery.

Awesome services provided by Agarwal Packers. They were very professional throughout the process. It was my first international courier request for services and it was very transparent communicative and on time delivery from the Agarwals packers team side. Please do consider this services as your goto vendor.

The packing team and delivery partner team both was very good and professional in doing their job, each and every glass items was packed very well so that we got our stuff without damage. Packaging people did their job on time and with care. And the Team (Pranali and Bhabhya) did an excellent coordination with my requirements. They are prompt in their service regarding every small aspect.

Improvement that I want to suggest to follow-up with delivery team more efficiently and once the packing done keep customer update at least biweekly with the status of their shipments.

There was delay in delivery from India what been promised. Australian port charged me quite a lot, but Bhavya manage to negotiate and help me to pay essential charges that's been mentioned in APML quotation.

Overall, it's a reliable and good shipping experience for me.

Worst packers and movers ever. The moment they load your stuff on the truck. They will tell we are not responsible for the things inside which made me suspect that they have already broken it. Delhi to Jodhpur no broker team delivers in 5 days. These unprofessional idiots have not delivered in 14 days. Such poor reliability, I regret giving them my stuff. Going to complaint to consumer court regarding this.customer care people are the worst. They are delivering when they feel like. They wait for many other consignments to bring them together

The packing team and delievery team both was excellent in doing there job, each and every glass items was packed very well so that we got our stuff without damage, to improve APML packing need atleast min. trolley facilties to move the things around. Also there was slight delay in delivery from India, the consigenment is from India (chennai) to abu dhabi and after payment the consignment left after 5 weeks from India. No issues in customes clearance and it was door to door and cost was also very nominal. If they can correct few as stated above for sure then rating will be 5 stars.

Worst experience with Agarwal packers and movers. They will break your goods and handling is pathetic. If you want ruin your movement of goods then go with this company.
Once you ate done with the payment then they will take for a bad trip in terms of customer query and concerns.

Pros:
1. Quick turnaround time to book the pickup of deliverables.
2. Easy process to book them.
3. Regular updates and staff is approachable.
4. Overall decent packaging. if non fragile items are being sent then no need to worry.
5. Negotiations possible on rates.
6. Tracking was perfect. DHL tracking URL did this for us.

Cons:
1. Lack of details during verbal communication.
2. Bubble wrap was one thing missing in my items to wrap the glass items and frame. I found one my such frame broken.
3. Packing on the trolley and other bags increases the volumetric weight and hence increases the charges. It will always exceed your expectation. Better to use their boxes.

P.S. : I felt that they should have informed me verbally too of extra charges (destination customer duty) which I had to pay on receiving my items post full payment to APML. Hence, My suggestion is to read the documents thoroughly and ask queries for any point you are not clear. Remember, not everyone is accustomed to custom and duty rules.