Agarwal Packers and Movers Ltd. Reviews 294

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the staff's professionalism and helpfulness, often highlighting specific individuals for their excellent coordination and communication. Customers frequently mention the careful packing of their belongings, ensuring items arrive safely and intact. The service is often described as reliable and efficient, with many expressing satisfaction with the overall moving process. However, some people were dissatisfied with significant delays in delivery, with items taking longer than expected to reach their destination. There are also mentions of damaged goods upon arrival, including broken items and missing parts. A few customers reported issues with customer service, describing some staff as rude or unresponsive, and experiencing difficulties with tracking and timely updates.

What people talk about most

Staff

Clients share positive opinions on staff. Many customers praise the team's professionalism, efficiency, and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the smooth process, timely... See more

Product

Consumers have mixed experiences regarding the condition of their products upon delivery. While many... See more

Quality

People report ambiguous experiences with quality. Many customers praise the professional and careful packing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently moved from the US to India with Agarwal Packers. While the total timeline was overshot by about 1.5 months due to heavy customs backlogs at the Mumbai port, the team remained diligent and s... See more

Rated 4 out of 5 stars

The packing team and delievery team both was excellent in doing there job, each and every glass items was packed very well so that we got our stuff without damage, to improve APML packing need atleast... See more

Rated 4 out of 5 stars

Overall a good experience but there are some areas for improvement. Time taken was 4 months from India to US which is longer than expected. Some staff members like Pranali Lad of the Mumbai office are... See more

Rated 4 out of 5 stars

The team was able to support us with international shipping at short notice and arrange packing and pick up quickly. We have used their services twice now and found them reliable and professional both... See more


Company details

  1. Logistics service

Written by the company

Agarwal Packers and Movers Ltd, one of the largest packing and moving company in India was incepted with the far-reaching vision and hardcore efforts of Shri Ramesh Agarwal and Shri Rajender Agarwal in the year 1987. The company moved forward towards the path of expansion in terms of reliable and client-oriented services. The company has seen transition phase from the beginning to become the India’s Foremost and Professionally Managed Organization with worldwide coverage. Received renowned accreditation and certification from ISO, IAM (USA), FIDI (Mumbai), and many more, the company is surging ahead with new values and principles. Possessing the fleet of 1200 GPS Enabled Vehicle, 3000 Trucking Cubes, 20 Lakh sq feet of ultra-secure warehouses,125 self-owned offices in various cities serving 1264 destinations within India and covering 182 countries, Agarwal Packers and Movers have seen extensive growth in the domain. Owing to its world class logistics and transportation services, APML has emerged as the India’s largest mover of household goods, also recognized by Limca book of Records and World Book of Records (UK).


Contact info

3.7

Average

TrustScore 3.5 out of 5

294 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Met expectations

I wanted my household items shifted from Hyderabad to Germany last year when I moved. I invited quotes, terms and conditions from various Freight service providers, and ended up selecting Agarwal Packers and Movers as they were rated well and had provided the best value quote. Mr Francis at the Hyderabad site was a great assistance and managed the onsite packing and communications during the whole transit of the shipment of 15 large carton boxes. I did not have any furniture so I can't comment about the care they can provide in that category, however all other household stuff including crockery and glass items were intact when they reached me. I was fully satisfied. Will recommend their service.
I has an extra package sent to my Nephew's abroad and that reached them in good shape as well.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Mumbai to Singapore

Mumbai to Singapore
Household shipment done by APML.
Must say their quality of packaging was amazing. The goods were delivered within the timeline and their operations team Mr Anand Mr Bhavya are very professional and efficient in helping out and answering queries. Thankful to APML, will recommend APML to all.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service by Agarwal packers

It was a great experience while shifting my things from Kathmandu to Gurgaon. Rajan from the team was very helpful and handled everything very smooth right from quotation to delivery of goods. The unloading staff a bit rude and expecting very high tips.

2 February 2025
Unprompted review
Rated 4 out of 5 stars

We had a very good experience with Francis Patrick

We had a very good experience with getting our things packed from Hyderabad to UK. Francis Patrick was very helpful with quote and coordinating the packing. The packers were also efficient, respectful and were good with their techniques. Now awaiting the transit!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Recently moved my household items from…

Recently moved my household items from Noida to UK. The move was managed professionally and the goods were received in good condition despite being kept in a APML warehouse for approximately a month and a half. Would definitely recommend their services for anyone looking to move their personal effects.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Unsatisfactory Relocation Experience with APML: Delays, Damaged Goods, and Poor Claim Resolution

I recently utilized APML's relocation services for my move from Dubai to Hyderabad. Unfortunately, the experience did not meet expectations due to several issues:

1. Delayed Delivery – The shipment arrived significantly later than promised, causing inconvenience.

2. Damaged Goods – One of my items was damaged during transit. As per the declared value and pre-paid insurance, I filed a claim with APML.

3. Prolonged Claim Process – The surveyor approved the damage, but when I followed up for the claim amount, I was repeatedly told it would be processed "next week." This continued for two months without resolution.

4. Lack of Communication – Regional Head (APML Dubai), eventually stopped responding to my calls and messages.

5. Claim Denial Without Justification – After escalation, APML informed me via email that my claim had been rejected "as per policy," without providing a clear explanation.

6. Additionally, despite the subpar service, there was an expectation of a substantial tip upon completion of the work.

Overall, the lack of accountability, delayed resolutions, and poor communication have left me dissatisfied with APML's services. I would advise others to carefully consider these factors before choosing them for relocation needs.

18 January 2025
Unprompted review
Rated 4 out of 5 stars

Outstanding service from APML

I recently used APML to ship my household items from Hyderabad to the UK, and I couldn't be more satisfied with the experience. From the initial consultation to the final delivery, the entire process was seamless and stress-free. The team was extremely professional, efficient, and handled my belongings with utmost care. They came to my house and packed everything meticulously and made me label the packed boxes myself so that I am aware of it's contents at the time of unboxing and also ensured all items were well-protected during transit.

The communication throughout the process was excellent and Mr. Francis responded promptly, keeping me informed at every stage. My items arrived on time and in good condition with the exception of a few cracked plastic boxes and a mug. However, surprisingly, all my breakable crockery arrived in perfect condition considering I had 10 boxes shipped via air courier, 98% of my items came in perfect condition. Even though the pricing quoted was slightly on a higher side, we still went with APML due to their reputation and they delivered. I would suggest APML to make payments hassle-free as well, as I had to transfer money to an Indian account which added the cost of remmitence, something that I wanted to avoid. Nonetheless, due to speedy service, I highly recommend APML for anyone looking for reliable and top-notch packing and delivery services. They made what could have been a daunting task into a smooth and hassle-free experience.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful service

Absolutely wonderful service. Francis helped me with everything from packing to delivering and tracking. Every item was perfectly in place and nothing was damaged. Excellent service.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

The overall experience was good

The overall experience was good. Its just that the clearance part in Germany should have been more coordinated. It was done by a third company called Abels, their service is good, it just that the communication and the import rules was not properly discussed.

20 December 2024
Unprompted review
Rated 4 out of 5 stars

Mumbai to New Jersey

I used Agarwal packers internationl relocation package for doot-to-door movement of my household goods. Though there were initial hiccups with respect to transfer of amount and movement of container, their representative patiently worked with me.

When finally the goods arrived there was some issue/damage which was also finally compensated by Agarwal team. At the end of day, they delivered even though it was a little delayed.

I feel being a known name and brand in the business, they do take care of their customers - thank you

30 December 2024
Unprompted review
Rated 5 out of 5 stars

We moved from Mumbai to Dubai

We moved from Mumbai to Dubai, all and all everything done in 3 weeks. Exceptional packing and equally great delivery. Special thanks to Mr. Raj, Bhavya, Pranali and all other at the backend for a great service.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Seamless International Movers

Seamless International Movers. I had a wonderful experience moving across the globe with APML. The team is very responsible and committed towards providing you fantastic experience.

Highly recommended APML !

5 January 2025
Unprompted review
Rated 4 out of 5 stars

We may engage them again

It could have been better ! To begin with the it was better. Packaging and pick up stage was professional . Lots of time was wasted after the consignment was picked from our Rohtak address. Why could not they make the payment process faster. Why they should have waited for us to be in Australia. Once the payment was made, things moved faster . Gurmeet was through Gentlemen and professional. I wish we could make the payment while we were in India . We could save 2 weeks . Overall process needs some speed. In the end it left a good feeling. We would still recommend APML.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely seamless experience

Absolutely seamless experience! The door to door service was impeccably done. They even helped unpacking whichever boxes we needed unpacked. The communication (response time) was amazing. Overall, we’re quite satisfied!

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The APML team led by Mr.Francis were on time as agreed and Mr.Francis was so friendly and knowledgeable in every respect. From day 1 he was clarifying all our doubts quickly and finally did the packing job so professionally today. Such people need to be encouraged by all means. We trust that he is an asset to your organisation. We wish your company and Francis all the best in Future in doing this dedicated and professional service. All the best Mr.Francis for your wonderful job.
Prof. Murty

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience.

Horrible experience.
They will run behind you to book the delivery and once they get the booking, suddenly their tone changes and they just don't give a shit about your delivery.
I got the furniture picked from Nashik to be delivered to Hyderabad, it was clearly instructed that the delivery is needed in a society which does not allow container more than 7 feet height which means, the furniture needs to be moved to a separate container once it reaches the destination. I paid hefty 10000 Rs for just my sofa and a bed. I have mentioned it over an email as well. They took the complete payment in advance. The delivery team in charge in Hyderabad who goes by the name Chaudhary, denied saying it was not conveyed before the booking was done and did not agree to the terms even after it was mentioned in the mail. They did not deliver the furniture till my flat and left it at the society entrance. I could not do anything since the payment was done 100 percent. Such an unprofessional army of suckers.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Good option for international relocation

Professional and competitively priced. Happy with the service, in particular move manager Ms Pranali Lad. Single point of contact who provided regular updates.

The moving teams were efficient and provided a special transport for a very fragile and heavy item.

Timing wise please ensure you are willing to wait for the group shipping option. Having said that, received items within the max stipulated period of 70 daysm

16 November 2024
Unprompted review

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