I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
Age UKTrading were fine, but I ended up talking to someone from LV It was all a bit rushed really, they asked a lot of question that werent relevant to me I was hapy with Age UKTrading , not so... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
666 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of using your company’s very…
Ease of using your company’s very informative website and ease of use
16 October 2024
Unprompted review
Reply from Age UK Trading
Hello,
We really appreciate you taking the time to share your experience of using our website.
I am pleased to hear that you found it both informative and easy to use.
Thank you once again for your feedback.
Kind regards,
Claire
It was so easy to get home and contents…
It was so easy to get home and contents insurance with Age co through LV. There were lots of things that came as standard which saved a lot of time. I've already recommended them to friends. Also their gold standard insurance came in at half the price if my present provider
11 October 2024
Unprompted review
Reply from Age UK Trading
Hello
Thankyou for your comments about Age Co Home Insurance. I am pleased that you have found it easy to arrange and that the premium has been less than your existing insurer.
We always welcome feedback from our customers and we appreciate you taking time to let us have your review.
Kind regards
Jayne
Ease & ability to receive pertaining…
Ease & ability to receive pertaining information.
9 October 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know that you have found it easy to use our services and that you have found the information you were looking for.
We always welcome feedback from our customers and thank you for taking time to leave your review.
Kind regards
Jayne
Reply from Age UK Trading
Hello,
Thank you very much for taking the time to share your experience with Age Co Insurance.
We're pleased to hear that you found it easy to switch your cover.
We really appreciate your feedback today - thank you again.
Kind regards,
Claire
Very good would use age co again
8 October 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for your kind feedback.
We're so pleased to hear you found us very good, and that you would use Age Co products again in the future.
We really appreciate you taking the time to share your comments, and look forward to helping you on future occasions.
Kind regards,
Claire
Good competitively priced product and…
Good competitively priced product and very helpful staff
4 October 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co.
We are pleased to hear that you found the product competitively priced and the staff member helpful.
Thank you once again for your feedback, we really appreciate it.
Kind regards
Claire
I reserve judgement , as I have only just joined AGE UK,s Insurance scheme
I have just cancelled my last Ins Co cover, due to their underwriters being so deliberately difficult in accepting my claim, so I will hold judgement until or if I need to make a claim
1 July 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with your previous insurance provider.
Please be assured that if you have need to call on your Age Co Insurance policy in the future, and were to encounter difficulties, you can contact our Customer Relations Team for assistance.
Our email address is Customer.relations@ageco.co.uk or alternatively, you can call us on 0800 055 6205.
Lines are open Monday to Friday 10.00 to 16.00.
Once again, thank you for your comments, if we can be of any further help with Age Co products and services in the future, please don't hesitate to contact us.
Kind regards,
Claire.
Reply from Age UK Trading
Hello,
Thank you for your comments.
We really appreciate and welcome all feedback from Age Co customers, thank you for taking the time to share your experience.
Kind regards,
Claire
The person spoke to was clear and…
The person spoke to was clear and concise, she explained everything very well.
No pressure to go ahead, said if I needed to think about no problem.
4 October 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for sharing your experience with Age Co. We always expect a very high standard of service for all our customers and I am pleased that this has been your experience.
We really do welcome all feedback and appreciate you taking time to leave your comments for us.
Kind regards
Jayne
Very helpful and very understanding and…
Very helpful and very understanding and good advice thanks
25 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co. We always strive to provide a first-class service for all our customers and I am pleased that this has been your experience with us.
We always welcome all comments from our customers and appreciate that you have taken time to leave your feedback for us.
Kind regards
Jayne
Simple and easy
19 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to learn that you found the process easy to complete. We really value your feedback.
Regards
Moira.
Reply from Age UK Trading
Hello
Thank you for taking time to send us a review. We are pleased to learn you were happy with the service you received.
Regards
Moira
Friendly understanding made…
Friendly understanding made conversation easy and simple
24 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for leaving your comments for us today. We always expect a very high level of service for our customers and I am pleased you have found your conversation to be friendly and that everything was easy and simple.
We really do welcome all comments from our customers and thank you for taking time to let us have your feedback.
Kind regards
Jayne
DRIVERS BEWARE! Took a comparison car insurance quote…
Took a comparison car insurance quote following another company increased price rise renewal. turned out higher than original insurer renewal & twice as much as Insurance taken from a comparison website.! Come on Age co. who are you really for? Checked Age co reviews but all seem wonderful for 'Home ins'. The only other 'car' quote also discovered an exaggerated price. Beware drivers. Do homework.
26 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for leaving a review for Age Co Car Insurance. I am sorry that you have not found the premium competitive on this occasion and I apologise for any distress this has caused.
We do take all comments from our customers very seriously and we would like to understand the reasons for the premium you have been quoted by the insurer. However, as Trustpilot only provides very limited information we would be grateful if you contact us directly to discuss this matter further. Our office email is Customer.relations@ageco.co.uk or you can call us on
0800 055 6205. Lines are open Monday to Friday 10.00 to 16.00.
Kind regards
Jayne
Brilliant help for older people.
both ladies helped and explained everything that i needed to know. Both ladies were not in a rush to get me off the line and had time to ensure that I understood all the details.
Age Co could not have teamed up with a better provider. Excellent service.
16 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co. We always expect a very high level of service for all our customers and I am pleased that you were given time to understand everything properly.
We really do welcome all comments from all our customers as this helps us to maintain a very high level of service, and address any issues where necessary.
Once again, thank you for taking the time to leave your feedback for us.
Kind regards
Jayne
No need to worry
No need to worry - they sort out my requirements without fuss.
19 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co and I am pleased that you were happy with the service you have received.
We really do appreciate all comments from all our customers and thank you for taking the time to leave your feedback.
Kind regards
Jayne
Direct debit was no extra cost
Apart from the quick helpful service we found that we could pay by direct debit for no extra cost, that’s brilliant.
17 September 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you very much for your kind feedback.
We're pleased that you found our service quick and helpful, and the direct debit option was a brilliant addition.
We really appreciate you taking the time to share your experience with Age Co.
Kind regards,
Claire
Very professional and helpful thanks
Very professional and helpful thanks
17 September 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your feedback.
We're really pleased to hear that you found your experience with Age Co professional and helpful.
Thank you once again.
Kind regards,
Claire
The speed at which you resolved my…
The speed at which you resolved my problem
19 September 2024
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for your feedback.
We're really pleased to hear that your problem was solved quickly.
We appreciate you sharing your experience.
Kind regards,
Claire
REALLY HELPFUL
20 September 2024
Unprompted review
Reply from Age UK Trading
Hello
Thank you for for leaving your comments for us and I am glad you have found our services to be very helpful.
We really do value all comments from our customers and thank you again for leaving your feedback.
Kind regards
Jayne
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