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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, efficiency, and helpfulness. Many people appreciate the reasonable pricing and the overall value for money, noting that everything is stated upfront with no hidden charges. Reviewers frequently mention the promptness and reliability of the service, with engineers arriving on time and completing work quickly and efficiently. The staff's ability to explain options clearly and their respectful approach to property are also highly valued by consumers.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price. Customers consistently report that the final cost was within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Open, honest, plain talking, a very reasonable price, everything stated up front, no hidden charges, did the work exactly when they said they would to a very high standard….i could go on and on - th... See more

Rated 5 out of 5 stars

I had used AG Fraser a few times for boiler services and work, so felt very happy to use them for a new boiler, and they did not disappoint. Paul was very helpful in explaining all of my options and h... See more

Rated 5 out of 5 stars

AG Fraser replaced my boiler over the last 2 days. There was productive communication throughout the process. From initial enquiry, assessment and quote. Paul was efficient at answering my queries e... See more

Rated 5 out of 5 stars

Andy from AG Fraser came to do our annual boiler service and gas safety check. As always, he was efficient, thorough and professional. We have used this company for the last three years and we have al... See more


Company details

  1. #2 of 47 best companies in Gas installation service
  2. #2 of 121 best companies in Heating service
  3. #1 of 101 best companies in Plumber

Written by the company

Our company specialises in the installation and maintenance of domestic boilers and central heating systems. We are based in Wigan and serve surrounding towns and cities including Warrington, Leigh, Bolton, Bury and Manchester. All of our engineers are experts in what they do, and we never subcontract any gas installation work. This way we are 100% responsible for the quality of out workmanship and can keep the prices low. Our services include; new boiler installations, boiler replacements, central heating installations, boiler repairs, boiler servicing, landlord gas safety certificates, powerflushes, radiator installation and heating upgrades. We work with a wide variety of boiler manufacturers including Worcester, Baxi, Ideal and Vaillant.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

Fantastic service as always. Clean and tidy and engineer on hand for any further questions or help you need. Always 5 star

12 November 2024
Rated 4 out of 5 stars

I felt we were valued customers…

I felt we were valued customers throughout our experience.
The engineer was knowledgeable.
The quality of work seemed good and everything was in working order afterwards.
There was a little dust after the job was finished, but nothing major. The waste was left very tidily.
For the quotation appointment, the engineer was slightly late, but for the main job he was on time.
Overall a great experience and I recommend the team.

7 November 2024
Rated 5 out of 5 stars

Professional and friendly

Andy was very professional and explained possible causes of our problem and how he could check for each.
I liked the info upfront showing who was arriving and when.

23 October 2024
Rated 5 out of 5 stars

Great boiler service experience

Great boiler service experience. Good communication in advance with booking confirmation, reminders and notification when the engineer was on their way. Friendly and knowledgeable engineer, who explained the service process, and what they recommended to do in between services.

29 October 2024
Rated 5 out of 5 stars

Problem fixed, learned a lot.

Our upstairs heating zone had stopped working. Nathan visited our house, and not only fixed the problem, but explained it in layman's terms meaning I could actually understand what had happened.

He also taught us how to look after our heating system, for which we are very grateful!

24 October 2024
Rated 5 out of 5 stars

Gas safety inspection

Super quick to respond to my enquiry and fitted me in at short notice due to a cancellation. Very thorough gas safety inspection at a reasonable price.

22 October 2024
Rated 5 out of 5 stars

Great experience

Great experience, I had to reschedule with very little notice but AG Fraser where very accommodating, being able to give an appointment that didn’t clash with the school run.

The boiler service was very efficient, 2nd time using them now.

Thanks!

18 October 2024
Rated 5 out of 5 stars

Boiler Installation

AG Fraser is a reliable, honest and extremely competent company. They are my go-to for anything gas related.
Thank you Paul

26 September 2024
Rated 5 out of 5 stars

Great job

Nathan serviced our boiler and provided a reassuring update before he left. He was very helpful, friendly and polite.

10 October 2024

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