Agnew Group - Bavarian BMW Reviews 3,648

Helpful friendly staff, no curtesy car though making leaving car off a bit of a pain.

The team are fantastic - nothing is too much hassle for them; they are professional and their customer service is exemplary.

I had the nice sales guy Simon Hanna a person who knows his job and so very professional in his role

Great service from start to finish

I was able to work on my laptop in comfortable conditions at the showroom while the car was being serviced. This was accompanied with a very welcome complimentary cup of tea and a snack.

Very good experinece car sorted promptly. Would use again

Good, efficient service, delivered on time

Very easy to book, pleasant staff who kept me informed each step of the way, comfortable area in which I could work whilst my car was having the work done

Friendly efficient service. Work completed quickly.

Bought a used car from Ben who from the moment I walked into the showroom was first class. In the 25 years I have been buying cars this by far is the best experience I have had. Ben went above and beyond so I could not be more satisfied with the experience.

From start to finish the experience with Bavarian was exceptional. From our first meeting with Chris McVeigh, we were looked after with both professionalism and care, and Chris worked through any issues with our finance to ensure the car was ready for collection at a time that suited us. As well as a beautiful bunch of flowers, Chris has also been available to look after us post purchase.

My Service Advisor, Darren, was most helpful. He explained the work required and kept me well informed how things were progressing over the day and when my car would be ready for collection.

Very satisfied with the annual service of my BMW Z4.
Nothing more than I have come to expect over the past five years of servicing at Bavarian Boucher Road Belfast. Reception staff professional courteous and informative.
Work performed as described and to good effect. On collection car had been washed and hoovered making my overall experience entirely satisfactory.

Very helpful reception staff in service.
Accurate and correct costings and pick.up times

We visited the showroom twice and Naomh looked after us each time. She was incredibly professional and friendly. I also appreciated that she gave us space & time to think things over. She also facilitated a test drive in the car we are interested in, and gave us ample time to enjoy it.
We have now arranged an appointment to come in to order a car. Thank you, Niamh!

Disappointed for it to take 3 phonecalls to arrange a lift home and a pick up so that my car could have essential safety recall work done. This has never been an issue in the past with safety recalls but it felt like I really needed to push for this service for a 3km lift, which was nothing short of embarrassing for your company and felt like very poor customer service. During one of the phonecalls I heard that there had been huge cutbacks to your driver provision in a money saving exercise. This seems like a very strange business move as it has significantly changed my opinion on your professional standing. Getting a feeling that you are cutting customer service corners for better profit margins. In saying that, the drivers that were able to give me a lift were fantastic and even one of them i remembered from the last pick up I had had a few years ago, and him me, which was lovely. I also got to see one of your newer models. Why cut back on this? Instead, I got plagued with emails and calls and voice mails to consider upgrading my car. Please have a major rethink on this. It appears crass and like senior management are ruthless with staffing which puts a bad taste in my mouth and won’t be forgotten. Please note I have no skin in the game, don’t know any staff.

Disappointed about the service, which delayed for a week , I have been repeatedly assured that car will be ready tomorrow, this cycle continued for a week

The team in parts are always helpful Stephen sorted me out great guy.

My last service was completed in an efficient timely manner with zero fuss.