Italspawn always provide excellent customer service and support. I have used their services for many months now and they provide excellent value for money. I can buy a box of 30 litres of spawn for a... See more
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Ottima esperienza con AgriEuro! Ho acquistato diversi strumenti e funzionano tutti perfettamente. Un ringraziamento speciale va a Maurizio M. dell'assistenza clienti per la sua eccezionale professiona... See more
Further to my review below today I can add more....Customer service did get in touch and told me that BRT said my delivery would happen today between 4 &6pm. So I took photos of my door shing the em... See more
Company replied
I bought from this company about a month ago and had a few issues which were resolved very quickly and wanton parts replaced - an excellent company to deal with, in my opinion a very important featur... See more
Company details
About AgriEuro.com
Written by the company
E-commerce Leader in Europa, con 15.000 diversi modelli di attrezzature agricole, da giardino, casa, cucina ed officina in PRONTA CONSEGNA.
- Maxi-Officina Meccanica interna con 15 Tecnici Riparatori Specializzati.
- L'unico venditore online che fornisce tutti i Pezzi di Ricambio.
- Centri Assistenza Specializzati AGRIEURO sul territorio nazionale.
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Cosa ci caratterizza?
- DISPONIBILITA’: La nostra parola d'ordine è pronta consegna.
- QUALITA’: Selezioniamo solo produttori seri ed affidabili, verificandone la qualità.
- PREZZO: Offriamo i migliori prezzi del mercato.
- COMPETENZA: Mettiamo a disposizione del cliente tutti i principali canali disponibili: telefono, chat, mail, social networks.
- COMUNICAZIONE: Il nostro cliente viene costantemente aggiornato in tutte le varie fasi dell'acquisto e consigliato attraverso la nostra Newsletter.
- ASSISTENZA: Il nostro vero fiore all'occhiello che ci rende unici nel mondo del web. Disponiamo di un team che si occupa di assistenza post-vendita, di un magazzino ricambi con oltre 80.000 referenze, ed un'officina riparazioni con tecnici specializzati per tutti i prodotti che facciamo rientrare dai clienti.
Contact info
Via della Repubblica, 06049 , Bruna PG, Italy
- agrieuro.com
4.4
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, great products. I will shop from them soon again.
8 July 2021
Unprompted review
Worst customer service ever!
Worst customer service ever!
A brand new Lavor Rio Diesel pressure washer, defective after 4months!
4months so lets say there are 10 operational hours on the machine!
They dont care, I mis-used the machine!
All returns and repair of the 4month old machine is NOT FREE of charge!
They blatant ignore the EU-rules regarding sales/warranty!
Luckely I payed via Paypal and have buyer protection via Paypal. Amount of 450€
A word of advice DONT ever buy here machinery!!
29 June 2021
Unprompted review
Buyer beware
You see many questions on the web asking if agrieuro is a scam. Yes and no.
You can order and pay on their site and mostly these are delivered quickly and efficently. BUT
If you examine the site you will find that none of the buttons for the aftersales serbice they bragg of work. Look further and you will find no email.fb or tel no and if you do try to locate these the only things outthere take you back to their website with no contact deets! tThere website claims in this respect are a lie. If your product goes wrong or you want to buy accessories. There really is no way to contact them. Buyer beware
22 June 2021
Unprompted review
I recommend having made numerous…
I recommend having made numerous purchases.
21 April 2021
Unprompted review
Avoid at all cost
Ordered a compressor from this company, on arrival it was damaged so contacted them straight away, they told me they would replace the damaged parts, 2 months later still no replacement parts so i was forced to open a paypal dispute and they still refuse to send the damaged parts. please avoid having anything to do with this company.
In response to your reply , you have had ample time to replace the damaged parts you sent.
I would not have had to open a dispute if you had sent the parts when you said you would. And now you are still refusing to send them. Your company is a disgrace, there is absolutely no reason for you to continue to refuse to ship the parts which you sent damaged.
Response to your second reply.
Facts
You supplied a damaged compressor and fittings.
You agreed to replace the damaged items
Over 3 months later I have still not received the replacement parts
You are now refusing to send the replacement parts which you agreed to.
You have told lies , we will let the people who read the reviews decide for themselves.
Edit. You are liars , who doesn’t allow you to send the replacement parts to replace the damaged parts you sent in the first place ? ?
Edit. Well? Why don’t you reply. You told me you are not allowed to send me the replacement parts ,but you will not tell me who doesn’t allow you ???
You have taken my money , delivered damaged items and refuse to send me the replacements.
2 March 2021
Unprompted review
Reply from AgriEuro.com
Good morning,
Please note that you’ve notified us about the damage on December 2nd and it was only two days later that the components have been ordered to the manufacturing industry. It took time for us to get the parts from the producer as they had to find the spare parts and dispatch them for the shipment in our warehouse (obviously, the time required by the producer cannot be overcome: please note that it could be possible that the manufacturing industry experience some delays in dispatching the parts and that is mostly true in the Christmas period). Once again, as you'd opened a Paypal claim asking to be refunded, it means that whether you would have won the claim, you would have received a full refund that is what you asked from the beginning of the Paypal claim. However, as the Paypal complaint has been sorted out in our favour you’ve started again to ask for the spare parts
However, for all the above-mentioned reasons, we were not allowed to ship the parts to you, unfortunately.
Best regards,
EDIT:
Good afternoon,
We did not refuse to send the spare parts under warranty and they were ready to be dispatched from our warehouse when we’ve been notified about the Paypal claim.
As you’ve gone through a Paypal claim asking to be refunded, were not allowed to ship the parts to you, unfortunately
Best regards.
AgriEuro
Venditore affidabile
Venditore affidabile, merce conforme all'ordine.
30 December 2020
Unprompted review
An excellent company to purchase home…
An excellent company to purchase home DIY/garden equipment which are more robust and semi professional than high street chains.
20 November 2020
Unprompted review
Excellent company to deal with ,helpful…
Excellent company to deal with ,helpful throughout the purchase
I will use them again
8 November 2020
Unprompted review
Poor customer service on sub-standard product
I have bought a Stiga fingerbar mower 87B for almost €800 with Agrieuro and the service was only good as long as there was no warranty issue. First thinking that the fault (a broken fixture of the mower blade ) was just wear and tear, I ordered spare parts twice but the same problem kept happening, because it turned out to be a structural fault. 3 months after contacting Agrieuro about the warranty issue they still have not resolved the problem and I still haven't used the mower for 5 months in total. So far, the 2 year warranty has not been extented and a lot of time has passed.
31 October 2020
Unprompted review
Fast delivery
easy to buy, fast delivery, free shipment and good quality
29 September 2020
Unprompted review
Paid, but not turned up and no response
Only half order arrived. Wrong phone number in the email receipts (different company) Managed to get someone in 020 3318 5990 eventually and promised call back - didn’t get one. Tried calling next day, phone never gets answered (tried 10 times, rings and just cuts off). Emailed, sent a contact form, nothing. Will I ever see the order I paid for about 3 weeks ago? Order No. 1112840
Update; I managed to find the courier company myself and after complaining, they ‘found’ the item that they claimed they had already delivered. Very pleased with the tool itself, good quality, but after sales service was poor. Shame, it lets down their reputation
9 September 2020
Unprompted review
Reply from AgriEuro.com
Dear Mr. Jones,
I’ve tried to reach you over the phone, but with no success, unfortunately (you’ll surely get my missed call). We’re terribly sorry for the delay caused by the Carrier company and for the partial delivery. However, I’ve followed your issue from the beginning, emailing continuously the Courier in order to get more information about the shipping status of your order. Thus, we’ve immediately notified the Carrier company that you’d actually received a single package instead of two (the shears head was missing). Unfortunately, whenever this happens, we need to get a feedback from the Courier’s depot. once checked on their warehouse before proceeding sorting out the issue depending on their feedback. Therefore, please note that whether they would not been able to find out the missing package later today at the latest, we were ready to ship you a new unit head.
I feel glad to hear from you that you could finally receive the second package. I'll remain at your complete disposal for any further information you may need. Regards
Item arrived on time and exactly as…
Item arrived on time and exactly as described
2 September 2020
Unprompted review
Value for money was amazing very…
Value for money was amazing very impressed with delivery time. Just a tad disappointed at the packaging,
the box got wet at some stage of the shipping, which got split, a tape repair administered. Miraculous, nothing missing and no damage. Shame because everything else was A1. Thankyou AgriEuro.
2 July 2020
Unprompted review
Very good experience.
Very good experience could not fault it whatsoever.
30 June 2020
Unprompted review
Competitive price but after sales not so good
Competitive price, easy order process and good delivery tracking information. Prompt delivery. After sales support less good. Slow to acknowledge delivery damage issues and ridiculous quibbling in which my honesty was challenged over a damaged component worth a few euros in a machine costing over €2k.
29 June 2020
Unprompted review
Excellent company to deal with…
Excellent company to deal with efficient and concussions
23 June 2020
Unprompted review
Top serieta' e qualita'
17 June 2020
Unprompted review
Is working perfectly am so happy
11 June 2020
Unprompted review
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